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Microtel Inn & Suites by Wyndham Gassaway/Sutton

2.0 star property

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Exterior
Lobby
Room, 1 Queen Bed, Accessible, Non Smoking | Desk, iron/ironing board, free rollaway beds, free WiFi
Laundry room
Property amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Pet friendly
  • Air conditioning
  • Free WiFi

Explore the area

Map
115 Reston Place, Gassaway, WV, 26624
  • Flatwoods Outlet Mall
    ‪9 min drive‬
  • Sutton Dam
    ‪10 min drive‬
  • Sutton Lake Marina
    ‪17 min drive‬

Room options

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, free rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking | Desk, iron/ironing board, free rollaway beds, free WiFi

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free rollaway beds, free WiFi

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Microwave

Desk, iron/ironing board, free rollaway beds, free WiFi

Suite, 1 King Bed, Microwave

  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible

Desk, iron/ironing board, free rollaway beds, free WiFi

Room, Accessible

  • Sleeps 2
  • 2 Queen Beds

View all photos for Suite, Accessible

Desk, iron/ironing board, free rollaway beds, free WiFi

Suite, Accessible

  • Sleeps 3
  • 1 Queen Bed

Similar properties

Lobby

Days Inn & Suites by Wyndham Sutton Flatwoods

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  • Breakfast included
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (1004)
The price is $119
per night
$133 total
includes taxes & fees
Apr 28 - Apr 29
Days Inn & Suites by Wyndham Sutton Flatwoods

About this property

Microtel Inn & Suites by Wyndham Gassaway/Sutton

Gassaway hotel with free breakfast
Along with a 24-hour business center, this smoke-free hotel has coffee/tea in a common area and a business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a meeting room, a 24-hour front desk, and RV/bus/truck parking are onsite. Change of towels is available on request.
Microtel Inn & Suites by Wyndham Gassaway/Sutton offers 74 accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels. Bathrooms include separate bathtubs and showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and a front-desk safe. Complimentary self parking is available on site.

Microtel Inn & Suites by Wyndham Gassaway/Sutton is a smoke-free property.

A complimentary continental breakfast is served each morning between 5:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 5:00 AM to 9:00 AM
  • Coffee and tea in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • Elevator

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 21.20 per pet, per night, plus a deposit of USD 250.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 21.20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Masks are required at the property for guests without COVID-19 vaccination

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Microtel Inn Wyndham Gassaway Sutton
Microtel Inn Wyndham Sutton
Microtel Inn Wyndham Sutton Hotel
Microtel Inn Wyndham Sutton Hotel Gassaway
Gassaway Microtel
Microtel Gassaway
Microtel Inn & Suites Sutton/Gassaway Hotel Gassaway
Microtel Inn And Suites Sutton/Gassaway
Microtel Inn Wyndham Gassaway/Sutton Hotel Gassaway
Microtel Inn Wyndham Gassaway/Sutton Hotel
Microtel Inn Wyndham Gassaway/Sutton Gassaway
Microtel Inn Wyndham Gassaway/Sutton
Gassaway Microtel
Microtel Inn And Suites Sutton/Gassaway
Microtel Gassaway
Microtel Inn Suites by Wyndham Gassaway/Sutton
Microtel Inn & Suites by Wyndham Gassaway/Sutton Hotel
Microtel Inn & Suites by Wyndham Gassaway/Sutton Gassaway
Microtel Inn & Suites by Wyndham Gassaway/Sutton Hotel Gassaway

Microtel Inn & Suites by Wyndham Gassaway/Sutton Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 283 out of 828 reviews
Rating 8 - Good. 287 out of 828 reviews
Rating 6 - Okay. 128 out of 828 reviews
Rating 4 - Poor. 78 out of 828 reviews
Rating 2 - Terrible. 52 out of 828 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jason

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
I had a great stay overall—staff were friendly, the room was clean, and the service was excellent. However, the décor and facilities feel outdated and could benefit from a modern facelift. The atmosphere reminded me of a nursing home, which might not appeal to all guests. Updating the interiors could really elevate the guest experience and match the level of service provided. Thanks for the hospitality!
Stayed 1 night in Jan 2025

8/10 Good

jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet stay
I was disappointed that the sidewalks and parking lot were not cleared after a snowstorm. Very quiet. Very few guests.
Stayed 2 nights in Jan 2025

8/10 Good

Glorie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, great place to stop on a road trip
Stayed 1 night in Jan 2025

6/10 Okay

Elaine

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was just ok. Lighting was terrible and no easy access to change phones. Bed was old and uneven, pillows were tiny and lumpy. Not worth the $100 to stay there.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Clean, convenient to highway, friendly staff breakfast adequate. Stayed over night
Stayed 1 night in Nov 2024

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue i has was with check in through hotels app when i arrived at the property, 2nd time it happened, i do online check in, then when i arrive the property tells me that the reservation is canceled through hotels.com, then they run check in a couple more times and magically it goes through. Otherwise this hotel is super convenient easy access from interstate and very clean.
Stayed 1 night in Oct 2024

8/10 Good

Ewa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I like it
Stayed 1 night in Nov 2024

2/10 Terrible

Meigan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel often for my daughters travel sports and this is hands down the worst hotel experience we've ever had. We stayed 2 nights. And no hot water. Were told at check in itll be on tomorrow. It was not. There was hardly anyone staying in hotel im assuming because it is so terrible so we asked for any sort of accommodation for the trouble since the hotel at this point was pointless. like a room with double beds or a discount on our stay because our sole purpose for the hotel was to take showers because our county had a major power outage. The general manager basically said F U not her problem. Obviously not that verbage but definitely that tone. Hotels.com called to attempt resolving the issue. General manager was just as rude to her. I dont know but if i hated my job as much as this lady clearly hates hers. I wouldnt work in customer service .
Stayed 2 nights in Oct 2024

4/10 Poor

Kenaio

Liked: Room comfort
Disliked: Property conditions & facilities
Worse night ever
First there was no hot water. The bathtub had a hole in it. The Wi-Fi didn’t work, and the tv kept cutting off and on. Worse night ever. After 12 hrs in the car, was excited to take a hot bath/shower, and relax. So much for that. The front desk worker was wonderful.
Stayed 1 night in Oct 2024

4/10 Poor

LINDSEY

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hunters paradise
This is rated a 2 star hotel. I would probably give it 1.5 stars and that is generous. Room was small and probably not the most cleanly. Ceiling tiles were missing from the ceiling in the hallway where it looked like repairs to pipes were made. Very outdated. It was cheap and good enough for a 1 night stay. I think they cater to a lot of hunters. It was nice that I got a free breakfast. A little limited but okay.
Stayed 1 night in Oct 2024

10/10 Excellent

Beau

Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Annual trip
The hotel was clean and quiet. We come here Once a year and usually stay at this hotel
Stayed 1 night in Sep 2024

2/10 Terrible

Deborah

Traveled with family
We arrived at the hotel and was told we booked a room through a 3rd party and there wasn’t a room available and to contact Expedia which we tried several times. The manager told was nothing she could do and to leave, we couldn’t find another room due to something going on for the weekend so we slept in our car in 40 degrees. Extremely upset. Being inhospitable myself the hotel should of offered to help us find something
Stayed 1 night in Oct 2024

10/10 Excellent

victor

Stayed 3 nights in Oct 2024

6/10 Okay

Angie

Traveled with family and small children, Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was really friendly. The pet policy is not clear on the website. For the price I expected better.
Stayed 2 nights in Oct 2024

4/10 Poor

Ian

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Window was broken and double-glazing filled with dirt, wifi was so poor as to be unusable. Check-in was marred by me booking an upgrade through Hotels.com that was rejected but the only evidence of this was a note inconspicuously marked on the booking reference. Incidentally, the room was available :-(
Stayed 3 nights in Sep 2024

2/10 Terrible

Linda

Didn't get to stay we were turned away because of our dog. Said pet friendly but was not .
Stayed 1 night in Sep 2024

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Deborah

Traveled with group
Liked: Staff & service
I would not have stayed at this property if I had known a few things. The property is located up a steep and winding road. I was driving my motorhome. When I checked in, I was informed I couldn't park on the parking lot. There was less than 15 vehicles on the entire lot. I had to park my motorhome in a gravel lot, that you couldn't even turn around in, and that didn’t have any lighting. I felt very unsafe! When I went to take a shower, there were hairs on a shelf on the side of the tub where it looked like someone shaved. In the bottom of the tub was long hair. I was told if I damaged the gravel parking lot I would be charged $250. They wanted copies of both mine and my husband's driver's licenses - I've never heard of needing both. Check in took too long and they have too many rules that come with charges if you break the rules. And if we asked a question, the answer was, 'that's above my pay grade'. I definitely won't be staying here again and wouldn't recommend it.
Stayed 1 night in Sep 2024

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

6/10 Okay

Anita

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Kerri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Maggie

Liked: Cleanliness
Stayed 3 nights in Aug 2024