This smoke-free hotel features an outdoor pool, a restaurant, and a seasonal outdoor pool. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and a 24-hour front desk are onsite. Housekeeping is not available.
Surestay Plus Hotel by Best Western Susanville offers 82 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves.
Flat-screen televisions come with premium satellite channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary. A business center is on site. This business-friendly hotel also offers an outdoor pool, a terrace, and a vending machine. Onsite uncovered self parking is complimentary.
Surestay Plus Hotel by Best Western Susanville is a smoke-free property.
A complimentary full breakfast is served each morning between 6 AM and 9:30 AM.
Lumberjacks - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.
Languages
English, Spanish
Property amenities
Internet
Available in some public areas: Free WiFi
Parking and transportation
Free uncovered self parking on site
Free RV/bus/truck parking on site
Wheelchair-accessible parking and van parking available
Food and drink
Free full breakfast available daily 6:00 AM to 9:30 AM
A restaurant
Restaurants on site
Lumberjacks
Things to do
Outdoor pool
Yoga classes
Family friendly
In-room crib
In-room microwave
In-room refrigerator
Outdoor pool
Conveniences
24-hour front desk
Guidebooks
Vending machine
Guest services
Multilingual staff
No housekeeping service
Business services
Business center
Computer station
Conference space
Outdoors
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
3 accessible parking spaces
Assistive listening devices
Braille/raised signage
Lever door handles
No elevator
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
More
2 floors
Banquet hall
Smoking not allowed
Room amenities
Bedroom
Bedsheets provided
Free crib
Bathroom
Hair dryer
Private bathroom
Toothbrush and toothpaste (on request)
Towels provided
Entertainment
Flat-screen TV with premium cable channels
Food and drink
Coffee/tea maker
Microwave
Minibar
Refrigerator
More
Access via exterior corridors
Air conditioning
Desk
Free local calls
Iron/ironing board
Laptop workspace
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available
Check-out
Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 15.00
Special check-in instructions
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 20.00 per pet, per day, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Pet deposit: USD 75.00 per stay
Pet fee: USD 20.00 per pet, per day
Service animals are exempt from fees
Late check-out fee: USD 15.00 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
We should mention
This property does not have elevators
The seasonal pool will be open from May to September
Property is also known as
Best Western Trailside
SureStay Plus Hotel Best Western Susanville
Best Western Trailside Inn Susanville
Best Western Trailside Susanville
Best Western Susanville
Best Western Trailside Hotel
Susanville Best Western
SureStay Plus Best Western Susanville
Surestay Plus By Susanville
Surestay Plus Hotel by Best Western Susanville Hotel
Surestay Plus Hotel by Best Western Susanville Susanville
Surestay Plus Hotel by Best Western Susanville Hotel Susanville
Surestay Plus Hotel by Best Western Susanville Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Cobwebs laced the ceiling, dead bugs on the bathroom wall, my white socks were black after walking across the floor. No matter how nice the staff is, a room like this leaves you wanting to sleep in your car.
There were not many options to stay in Susanville, so I'm certain that there is somewhere better. The room was noisy; lots of noise from guests and big trucks at all night hours made it difficult to sleep. Also, weather stripping on the door was not solid, and a howling wind came through the room for two nights. I found hairs in the shower and dead bugs in the room corners.
We stopped here on a road trip and were delighted. The front desk staff, especially Leslie, were warm and kind. The room was comfortable and clean. Breakfast at the Lumberjack was exactly what we needed, and we were able to find a spot nearby to walk the dogs. 10/10 would stay again.
Simone
Stayed 1 night in Mar 2025
8/10 Good
Verified traveler
Mar 27, 2025
Liked: Cleanliness, staff & service
The shower was clogged up.
Verified traveler
Stayed 1 night in Mar 2025
8/10 Good
Patricia
Traveled with partner
Mar 1, 2025
Liked: Staff & service
The beds were great. The breakfast offered at Lumberjacks was terrific.
There were spots that looked like blood or vomit on the floor of the bathroom. There was also personal belongings of the prior people still in the room. It was a quiet place to stay and the room was large. Staff was nice. But after finding the dirty spots you start wondering what else wasn’t cleaned.
Enjoyed staying here, but our heater was very loud and made alot of noises like the fan was going out. Other than that, it was very comfortable, convenient to go places, clean and the restraunt was nice next door.