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Surestay Plus Hotel by Best Western Susanville

2.5 star property

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Photo gallery for Surestay Plus Hotel by Best Western Susanville

Lobby
Outdoor pool
Minibar, desk, laptop workspace, iron/ironing board
Reception
Breakfast, lunch, dinner served; American cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Pet friendly
$153
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
2785 Main Street, 2785, Susanville, CA, 96130-4741
  • Lassen County Fairgrounds
    ‪5 min walk‬
  • Diamond Mountain Casino
    ‪5 min drive‬
  • Banner Lassen Medical Center
    ‪6 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Minibar, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(24 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Minibar, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(29 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room) | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

7.8 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Minibar, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Minibar, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Super 8 by Wyndham Susanville

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.1 out of 5, Very Good, 1,011 reviews
Super 8 by Wyndham Susanville

About this property

Surestay Plus Hotel by Best Western Susanville

Susanville hotel with restaurant
This smoke-free hotel features an outdoor pool, a restaurant, and a seasonal outdoor pool. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and a 24-hour front desk are onsite. Housekeeping is not available.
Surestay Plus Hotel by Best Western Susanville offers 82 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves.

Flat-screen televisions come with premium satellite channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary. A business center is on site. This business-friendly hotel also offers an outdoor pool, a terrace, and a vending machine. Onsite uncovered self parking is complimentary.

Surestay Plus Hotel by Best Western Susanville is a smoke-free property.

A complimentary full breakfast is served each morning between 6 AM and 9:30 AM.
Lumberjacks - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:30 AM
  • A restaurant

Restaurants on site

  • Lumberjacks

Things to do

  • Outdoor pool
  • Yoga classes

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Multilingual staff
  • No housekeeping service

Business services

  • Business center
  • Computer station
  • Conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 15.00

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 15.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May to September

Property is also known as

Best Western Trailside
SureStay Plus Hotel Best Western Susanville
Best Western Trailside Inn Susanville
Best Western Trailside Susanville
Best Western Susanville
Best Western Trailside Hotel
Susanville Best Western
SureStay Plus Best Western Susanville
Surestay Plus By Susanville
Surestay Plus Hotel by Best Western Susanville Hotel
Surestay Plus Hotel by Best Western Susanville Susanville
Surestay Plus Hotel by Best Western Susanville Hotel Susanville

Surestay Plus Hotel by Best Western Susanville Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 356 out of 914 reviews
Rating 8 - Good. 304 out of 914 reviews
Rating 6 - Okay. 145 out of 914 reviews
Rating 4 - Poor. 71 out of 914 reviews
Rating 2 - Terrible. 38 out of 914 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and comfortable
Stayed 1 night in May 2025

8/10 Good

Michel, noumea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay here, the room had lots of room and was very comfortable the parking was very convenient. I loved that the breakfast was from the little restaurant across the parking lot.
Stayed 2 nights in May 2025

6/10 Okay

christy, Redmond

Disliked: Cleanliness, property conditions & facilities
TV & coffee pot didnt work. Place is very loud (pipes, floors and people). No breakfast offered even though it was listed as having it. Room linens very nice and bed was very comfortable.
Stayed 1 night in May 2025

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

John

Stayed 1 night in Mar 2025

6/10 Okay

Melissa

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Was greeted by friendly staff. Our 1st room given had dirty hand towels and hair dryer was missing. Went back to receptionist and was promptly taken care of with a new room that was clean and comfortable.
Stayed 1 night in May 2025

2/10 Terrible

Douglas

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Broken bathroom floor and screw was up , scratched my foot. Shampoo and conditioner on wall didn’t squeeze out. I washed my hair without them. Notified after. Housekeeper came and she showed us, squeezed hard and shows a little bit shampoo, no conditioner.
Stayed 1 night in May 2025

10/10 Excellent

Lawrence

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Stay here often and the office people are the best. See ya soon
Stayed 3 nights in May 2025

6/10 Okay

Angela

Traveled with partner
Liked: Property conditions & facilities
Fine hotel for the price. Not overly clean, but fine for one night. Desk staff was incredibly friendly and helpful!
Stayed 1 night in May 2025

10/10 Excellent

Sharon

Stayed 1 night in May 2025

6/10 Okay

Shirley

Traveled with family
Disliked: Property conditions & facilities
The old squeaky bed was the best part. Soft and comfortable. The shower was terrible, the tub didn't drain well. The place needs a redo. I will not stay there again. For what we paid I would pay a bit more somewhere else.
Stayed 2 nights in May 2025

6/10 Okay

Tom, Aberdeen

Disliked: Property conditions & facilities
Breakfast was a joke and waste of ti E. Voucher for Lumberjack Restaurant where they treated hotel customers poorly, extremely long wait, only used a few tables. Many with vouchers left in disgust.
Stayed 2 nights in May 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Looks like it was remodeled. Simple, but clean. Staff was nice too!
Stayed 1 night in May 2025

6/10 Okay

Kelsey

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The bath tub didnt drain so when you take a shower it just fills the tub. There was dog hair all over the room. The outlets in the bathroom did not work . There was no soap in the soap dispenser.
Stayed 2 nights in May 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff in the office were friendly and helpful. The room was clean, and cozy. Unfortunately, the bathroom, while very clean and we'll stocked was a little the worse for wear. Plenty of hot water, though, and we would return.
Stayed 1 night in May 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on a last minute reservation. They did great by me and if I’m ever back this way will stay there again!
Stayed 1 night in May 2025

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful receptionist!
Stayed 1 night in May 2025

8/10 Good

Gary, Kennewick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet. It was a great respite after a long day on the road.
Stayed 1 night in May 2025

6/10 Okay

Guadalupe

Traveled with family
Disliked: Amenities, property conditions & facilities
Front service was really nice , faucet in sink was broken, there was people smoking and drinking outside and noise. It felt unsafe, but it turned out everything was good thank God. The outside of the hotel is just dirty and not maintained.
Stayed 1 night in May 2025

10/10 Excellent

Clarence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a late check in but everything went great
Stayed 1 night in Apr 2025

10/10 Excellent

Vickie

Stayed 1 night in May 2025

8/10 Good

Todd

Stayed 1 night in May 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025