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Verwood Hotel & Serviced Residence

4.0 star property

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Photo gallery for Verwood Hotel & Serviced Residence

Outdoor pool, sun loungers
Apartment 3 Bedrooms Deluxe Suite | Private kitchen | Coffee/tea maker, electric kettle
Executive Room | In-room safe, desk, laptop workspace, blackout drapes
Lobby sitting area
Suite | In-room safe, desk, laptop workspace, blackout drapes

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Gym
  • Parking included
  • Room service

Explore the area

Map
Jl. Raya Kupang Indah, Surabaya, East Java, 60189
  • Pakuwon Mall
    ‪7 min drive‬
  • Surabaya Plaza Shopping Mall
    ‪8 min drive‬
  • Tunjungan Plaza
    ‪8 min drive‬
  • Surabaya (SUB-Juanda)
    ‪30 min drive‬

Room options

View all photos for Apartment 1 Bedroom Deluxe

Apartment 1 Bedroom Deluxe | View from room

Apartment 1 Bedroom Deluxe

  • 678 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Room

Executive Room | In-room safe, desk, laptop workspace, blackout drapes

Executive Room

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment 3 Bedrooms Deluxe

Apartment 3 Bedrooms Deluxe | View from room

Apartment 3 Bedrooms Deluxe

  • 1496 sq ft
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

View all photos for Apartment 2 Bedrooms Deluxe

Apartment 2 Bedrooms Deluxe | In-room safe, desk, laptop workspace, blackout drapes

Apartment 2 Bedrooms Deluxe

  • 1055 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Double Room

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Double Room

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment 2 Bedrooms Executive Suite

Apartment 2 Bedrooms Executive Suite | In-room safe, desk, laptop workspace, blackout drapes

Apartment 2 Bedrooms Executive Suite

  • 1184 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Apartment 2 Bedrooms Deluxe Suite

Apartment 2 Bedrooms Deluxe Suite | View from room

Apartment 2 Bedrooms Deluxe Suite

  • 1055 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Apartment 2 Bedrooms Premier

Apartment 2 Bedrooms Premier | In-room safe, desk, laptop workspace, blackout drapes

Apartment 2 Bedrooms Premier

  • 1496 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Apartment 2 Bedrooms Executive

In-room safe, desk, laptop workspace, blackout drapes

Apartment 2 Bedrooms Executive

  • 1184 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite | In-room safe, desk, laptop workspace, blackout drapes

Suite

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment 3 Bedrooms Deluxe Suite

Apartment 3 Bedrooms Deluxe Suite | Living room | LED TV

Apartment 3 Bedrooms Deluxe Suite

  • 1496 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Superior Twin Room

Superior Twin Room | City view

Superior Twin Room

  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment 1 Bedroom Deluxe Suite

Apartment 1 Bedroom Deluxe Suite | View from room

Apartment 1 Bedroom Deluxe Suite

  • 678 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room

View from room

Deluxe Twin Room

  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

In-room safe, desk, laptop workspace, blackout drapes

Superior Double Room

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Verwood Hotel & Serviced Residence

4-star Surabaya hotel with restaurant
This smoke-free hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Verwood Hotel & Serviced Residence offers 467 air-conditioned accommodations with safes and complimentary bottled water. LED televisions come with cable channels. Bathrooms include slippers, bidets, and complimentary toiletries.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms and outdoor treatment areas. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.
In addition to a full-service spa, Verwood Hotel & Serviced Residence features an outdoor pool and a sauna. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a business center and meeting rooms. This family-friendly hotel also offers a children's pool, a fitness center, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Verwood Hotel & Serviced Residence is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Terakota - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times for a surcharge
  • Free area shuttle
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: IDR 150,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Terakota

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free area shuttle
  • Free babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Massage
  • Outdoor treatment areas
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
4 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 150000 per person
  • Airport shuttle fee: IDR 260000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

Property is also known as

Somerset Hotel & Serviced Residence
Somerset Surabaya Hotel & Serviced Residence
Somerset Surabaya Serviced Residence
Surabaya Somerset Hotel
Somerset Surabaya Hotel & Serviced Residence Java
Somerset Surabaya Hotel And Serviced Residence
Verwood Hotel Serviced Residence Surabaya
Somerset Surabaya
Somerset Hotel Surabaya
Verwood Hotel Serviced Residence
Verwood Serviced Residence Surabaya
Verwood Serviced Residence
Somerset Surabaya Hotel Serviced Residence
Verwood Hotel
Somerset Surabaya Hotel
Verwood & Serviced Surabaya
Verwood Hotel & Serviced Residence Hotel
Verwood Hotel & Serviced Residence Surabaya
Verwood Hotel & Serviced Residence Hotel Surabaya

Verwood Hotel & Serviced Residence Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 15 out of 128 reviews
Rating 8 - Good. 63 out of 128 reviews
Rating 6 - Okay. 36 out of 128 reviews
Rating 4 - Poor. 10 out of 128 reviews
Rating 2 - Terrible. 4 out of 128 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Juan Ángel

Stayed 1 night in Sep 2024

2/10 Terrible

Yasuhito

Stayed 1 night in Aug 2024

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip through Java, stayed in one of the apartments. Very comfortable and, as usual, the staff, service and breakfast are excellent. Easy access to the tol and city Grab meals or room service are easy options.
Stayed 2 nights in Feb 2024

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As per usual, the breakfast was excellent, staff were very helpful and our stay was very comfortable. Our previous stay in an apartment was a little disappointing, but this time everything was great.
Stayed 1 night in Feb 2024

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Very comfortable, great breakfast, gym and pool are clean and functional. Staff are very helpful. Had not stayed here for a few years, but will be returning.
Stayed 3 nights in Oct 2022

8/10 Good

Low Peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel like home

The hotel is quite old my clean and comfortable Service was good and staffs are friendly
Stayed 1 night in Apr 2020

2/10 Terrible

Teodoro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had been cheated by your extremnely high cost of the hotel on top of the officialm publiushed rate
Stayed 1 night in Sep 2019

8/10 Good

BoonHeng

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Stayed 3 nights in Dec 2018

8/10 Good

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty Good Value for a Pretty Old but Nice Hotel

Hotel is good value for what it offers. The rooms and facilities might look a little old, but they're alright. Didn't manage to try the breakfast, but will probably do so next time.
Stayed 2 nights in Nov 2018

8/10 Good

Rudy Bambang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Taro

Liked: Staff & service, property conditions & facilities, room comfort

Breakfast was good.

I can enjoy the breakfast.
Stayed 2 nights in Jun 2018

8/10 Good

Elaine

Liked: Cleanliness, staff & service, room comfort
The serviced apartments are very spacious. Clean but older. Breakfast (included) is great. Customer service is fantastic.
Stayed 2 nights in Feb 2018

8/10 Good

BoonHeng

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Bhaskar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities

Smoking Hotel

the service is about par. Every place in Hotel is smoking area, included rooms (there is non-smoking room).

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

4/10 Poor

Julie, SG

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel needs do extreme make over.

Towel changed color, dead croach inside bedroom slipper, bad smell of shower curtain. Old furniture.

8/10 Good

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good live band

A peaceful and quiet location

8/10 Good

SN, Osaka

Liked: Staff & service, property conditions & facilities, room comfort

Excellent for My Business Trip

Have already stay in this hotel more than 6 times, and always feel comfortable with the friendliness and warm of the staff, also enjoy much the breakfast

4/10 Poor

Ichiro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surabaya Business stay

I have been staying at this hotel for past 10 years, but the condition of the room was getting worse every time. Specially at this time, there was no hand towel any more in the bath room, Bath Towel and Bed sheets are old and smelly. I would not come back to this hotel again.

6/10 Okay

Verified traveler

6/10 Okay

Verified traveler

not bad

three star quality for sure. no hot water during morning shower due to hot water pipe burst. No update about this from the staffs, not happy.

8/10 Good

frequent travel, sub

Liked: Cleanliness, staff & service, room comfort
Enjoyed my stay Was just one night but room was nice and. Lean and comfortable