Photo gallery for Shangri-La Surabaya
Overview of Shangri-La Surabaya
Guests rated this property 4.5/5 for cleanliness.
- Hot Tub
- Free WiFi
- Air conditioning
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- 24-hour vacancy between guest room stays
- Hand sanitizer provided
JL. May. Jend. Sungkono 120, Surabaya, East Java, 60256
Explore the area
- Ciputra World Mall7 min walk
- Surabaya Town Square2 min drive
- Suramadu Bridge14 min drive
- Surabaya (SUB-Juanda)17 min drive
About this area
Located in Surabaya, Shangri-La Surabaya is in the business district and near a metro station. Mpu Tantular Museum and House of Sampoerna are cultural highlights, and some of the area's landmarks include Grahadi and Red Bridge. Traveling with kids? Consider Surabaya Zoo, or check out an event or a game at Gelora 10 November Stadium. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's quiet location.
- Ciputra World Mall - 7 min walk
- Surabaya Town Square - 2 min drive
- Mpu Tantular Museum - 3 min drive
- Surabaya Zoo - 4 min drive
- Suramadu Bridge - 14 min drive
- Surabaya Gubeng Station - 7 min drive
- Surabaya (SUB-Juanda) - 17 min drive
- JAMOO – Serves breakfast, lunch, and dinner daily.
- Nishimura – Serves lunch and dinner daily.
- Sapore Osteria – Serves dinner daily.
- Shang Palace – Serves lunch and dinner daily.
- Desperados Bar & Grill – Restaurant with a bar. Serves dinner daily.
About this property
Along with 5 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a nightclub, a health club, and a bar/lounge. All 368 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. Conveniences include refrigerators and electric kettles, and guests will appreciate thoughtful touches like bathrobes and slippers. Change of towels is available on request.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.
Tell us how we can improve our siteShare feedback