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Shangri-La Surabaya

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Outdoor pool, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas
Outdoor pool, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Overview of Shangri-La Surabaya

Shangri-La Surabaya

5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
JL. May. Jend. Sungkono 120, Surabaya, East Java, 60256

Explore the area

  • Popular LocationCiputra World Mall7 min walk
  • Popular LocationSurabaya Town Square7 min drive
  • AirportSurabaya (SUB-Juanda)37 min drive
  • Popular LocationSuramadu Bridge38 min drive

About this area

Surabaya

Located in Surabaya, Shangri-La Surabaya is in the business district and near a metro station. Mpu Tantular Museum and House of Sampoerna are cultural highlights, and some of the area's landmarks include Grahadi and Red Bridge. Traveling with kids? Consider Surabaya Zoo, or check out an event or a game at Gelora 10 November Stadium. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's quiet location.

What's nearby

  • Ciputra World Mall - 7 min walk
  • Mpu Tantular Museum - 3 min drive
  • Surabaya Town Square - 7 min drive
  • Surabaya Zoo - 10 min drive
  • Suramadu Bridge - 38 min drive

Getting around

  • Surabaya Pasar Turi Station - 20 min drive
  • Surabaya (SUB-Juanda) - 37 min drive

Restaurants

  • JAMOO – Serves breakfast, lunch, and dinner daily.
  • Nishimura – Serves lunch and dinner daily.
  • Sapore Osteria – Serves dinner daily.
  • Shang Palace – Serves lunch and dinner daily.
  • Desperados Bar & Grill – Restaurant with a bar. Serves dinner daily.

About this property

Shangri-La Surabaya

Along with 5 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a nightclub, a health club, and a bar/lounge. All 368 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. Conveniences include refrigerators and electric kettles, and guests will appreciate thoughtful touches like bathrobes and slippers. Change of towels is available on request.
Shangri-La Surabaya offers 368 air-conditioned accommodations with safes and complimentary bottled water. 49-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a waterslide, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

CHI, The Spa has 6 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
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*Savings based on Hot Rate™ hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.