Novotel Surabaya Hotel & Suites

Photo gallery for Novotel Surabaya Hotel & Suites

Featured Image
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Outdoor pool, sun loungers

Overview of Novotel Surabaya Hotel & Suites

UNESCO Sustainable Travel Pledge

Novotel Surabaya Hotel & Suites

4.0 star property

4.0/5 Very Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Parking included
  • Laundry
  • Hot Tub

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Jalan Ngagel No 173-175, Surabaya, East Java, 60246

Explore the area

  • Popular LocationMpu Tantular Museum10 min walk
  • Popular LocationSurabaya Zoo12 min walk
  • Popular LocationSurabaya Town Square3 min drive
  • AirportSurabaya (SUB-Juanda)14 min drive

About this area


Novotel Surabaya Hotel & Suites is located in Ngagel, a neighborhood in Surabaya, and is in the business district. Grahadi and Red Bridge are local landmarks, and travelers looking to shop may want to visit Royal Plaza Surabaya and Surabaya Town Square. Traveling with kids? Consider Surabaya Zoo, or check out an event or a game at Gelora 10 November Stadium.

What's nearby

  • Mpu Tantular Museum - 10 min walk
  • Surabaya Zoo - 12 min walk
  • Royal Plaza Surabaya - 3 min drive
  • Surabaya Town Square - 3 min drive
  • Ciputra World Mall - 5 min drive

Getting around

  • Surabaya Gubeng Station - 5 min drive
  • Surabaya (SUB-Juanda) - 14 min drive


  • Janggala Restaurant – Alfresco dining brasserie.
  • Dahana Lounge Bar – Serves light fare, happy hour available.

About this property

Novotel Surabaya Hotel & Suites

Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a sauna are onsite. All 215 rooms offer free WiFi, minibars, and TVs with cable channels. Room service, coffee makers, and free bottled water are among the other amenities available to guests.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Temporary closures

Some amenities are temporarily unavailable.

Due to COVID-19, some amenities and services are unavailable Jul 1, 2021 - Mar 1, 2022 (dates are subject to change):
Shuttle services
Fitness facilities
Dining venue(s)
Tell us how we can improve our siteShare feedback