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Doubletree By Hilton Surabaya

5.0 star property

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Photo gallery for Doubletree By Hilton Surabaya

Exterior
Business center
Lobby
Guest Room, 1 King Bed | Select Comfort beds, minibar, in-room safe, individually furnished
Executive lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking available
  • Bar
  • Parking included
  • Laundry

Explore the area

Map
Jl Tunjungan 12 East Java, Surabaya, 60275
  • BG Junction
    ‪8 min walk‬
  • Tunjungan Plaza
    ‪10 min walk‬
  • Grand City Surabaya
    ‪4 min drive‬
  • Surabaya (SUB-Juanda)
    ‪44 min drive‬

Room options

View all photos for Guest Room, 2 Twin Beds

City view

Guest Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds

City view

Executive Room, 2 Twin Beds

  • 377 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Guest Room, 1 King Bed

City view

Guest Room, 1 King Bed

8.4 out of 10
Very good
(6 reviews)
  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Select Comfort beds, minibar, in-room safe, individually furnished

Executive Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed

Corner Suite, 1 King Bed | City view

Corner Suite, 1 King Bed

  • 969 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Select Comfort beds, minibar, in-room safe, individually furnished

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 570 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Select Comfort beds, minibar, in-room safe, individually furnished

Deluxe Suite, 1 King Bed

  • 635 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | City view

Premium Suite, 1 King Bed

  • 700 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Select Comfort beds, minibar, in-room safe, individually furnished

Presidential Suite, 1 King Bed

  • 1485 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Loft Suite, 1 King Bed

Loft Suite, 1 King Bed | Select Comfort beds, minibar, in-room safe, individually furnished

Loft Suite, 1 King Bed

  • 1098 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Guest Room, 1 King Bed, Accessible

City view

Guest Room, 1 King Bed, Accessible

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite

Lobby

Premium Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Executive King Room

Select Comfort beds, minibar, in-room safe, individually furnished

Executive King Room

  • Sleeps 2
  • 1 King Bed

View all photos for King Guest Room

Select Comfort beds, minibar, in-room safe, individually furnished

King Guest Room

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Select Comfort beds, minibar, in-room safe, individually furnished

Presidential Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Twin Guest Room

Select Comfort beds, minibar, in-room safe, individually furnished

Twin Guest Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Twin Room

Select Comfort beds, minibar, in-room safe, individually furnished

Executive Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Accessible King Room

Select Comfort beds, minibar, in-room safe, individually furnished

Accessible King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Select Comfort beds, minibar, in-room safe, individually furnished

Deluxe Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Duplex Suite

Select Comfort beds, minibar, in-room safe, individually furnished

Duplex Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Select Comfort beds, minibar, in-room safe, individually furnished

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Corner King Suite

Select Comfort beds, minibar, in-room safe, individually furnished

Corner King Suite

  • Sleeps 3
  • 1 King Bed

Similar properties

Lounge

Four Points by Sheraton Surabaya, Tunjungan Plaza

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, (270)
The price is $64
per night
$78 total
includes taxes & fees
Feb 22 - Feb 23
Four Points by Sheraton Surabaya, Tunjungan Plaza

About this property

Doubletree By Hilton Surabaya

5-star Surabaya hotel, connected to a rail/subway station in Genteng
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour health club. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and a free shopping center shuttle. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Change of towels is available on request.
Doubletree By Hilton Surabaya offers 310 air-conditioned accommodations with MP3 docking stations and minibars. Each accommodation is individually furnished. Beds feature Select Comfort mattresses. 43-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and complimentary newspapers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool, Doubletree By Hilton Surabaya provides an outdoor pool and a 24-hour health club. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, 16 meeting rooms, and limo/town car service. This luxury hotel also offers a complimentary children's club, an arcade/game room, and multilingual staff. An area shuttle within 0 kilometers and a shopping center shuttle are complimentary for guests. Complimentary secured self parking is available on site. A total renovation of this property was completed in January 2021.

Doubletree By Hilton Surabaya is a smoke-free property.

A hosted evening meal is available for a surcharge on weekends (reservations required).
The Koffee Deli & More - Onsite lobby lounge.
Cloud 22 Rooftop Bar - This rooftop bar specializes in international cuisine and serves light fare only. Happy hour is offered. Open select days.
Makan Kitchen - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: WiFi (IDR 150,000 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free area shuttle
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Free shopping center shuttle
  • Limo/town car service
  • Free secured self parking on site
  • Secured valet parking on site (IDR 50,000 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available on weekends for a fee of IDR 350,000; reservation required
  • Snack bar/deli

Restaurants on site

  • Cloud 22 Rooftop Bar
  • Makan Kitchen
  • The Koffee Deli & More

Things to do

  • 24-hour health club
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible train station shuttle
  • Braille/raised signage
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Banquet hall
  • Built in 2020
  • Renovated entire property - January 2021
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 544500 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 250000 for adults and IDR 125000 for children
  • Fee for in-room wireless internet: IDR 150000 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: IDR 150000 per 24-hour period (rates may vary)
  • Airport shuttle fee: IDR 450000 per vehicle (one-way, maximum occupancy 4)
  • Secured valet parking fee: IDR 50000 per day
  • Rollaway bed fee: IDR 544500 per night
  • Hosted evening meal: IDR 350000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Doubletree By Hilton Surabaya Hotel
Doubletree By Hilton Surabaya Surabaya
Doubletree By Hilton Surabaya Hotel Surabaya

Doubletree By Hilton Surabaya Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 63 out of 80 reviews
Rating 8 - Good. 11 out of 80 reviews
Rating 6 - Okay. 2 out of 80 reviews
Rating 4 - Poor. 2 out of 80 reviews
Rating 2 - Terrible. 2 out of 80 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Chris, Hastings

Stayed 1 night in Oct 2024

10/10 Excellent

Vie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveler

Liked: Staff & service, property conditions & facilities
noisy
It is very noisy all the day. And at night the noise become even bigger. It may be not the hotel's fault but if the hotel cannot control the sound, this hotel cannot be excellant all the time being.
Stayed 2 nights in Oct 2024

10/10 Excellent

Hsin Hung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Amuthavalli Shanthi, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Jack

Liked: Cleanliness, staff & service
The room is great but when I took a shower, I need to be careful the water looked like overflowing the shower booth.
Stayed 1 night in Sep 2024

10/10 Excellent

Amuthavalli Shanthi, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and spacious. Lovely decor. The food in the restaurant offered lots of choices for their buffet. Room was spacious and offered a lovely view. Great stay!
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Sianto

Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 3 nights in Aug 2024

10/10 Excellent

Peng Eng Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attentive team, comfortable, contemporary spaces
Comfortable room and club lounge. Warm and welcoming team. Thank you Verina and Asrori at the lounge, and Reza at Makan. Your attentiveness made all the difference.
Stayed 4 nights in Jul 2024

8/10 Good

Adele

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel room clean and comfortable. Hotel staff helpful. We were not there long enough to use the facilities but there appeared to be a pool & gym, roof top bar, coffee shop and resturaunt.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Much better than Doubletree properties that we stayed before in US. The staff were friendly and helpful and knows us by name.
Stayed 2 nights in Jun 2024

10/10 Excellent

Badai

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Apr 2024

10/10 Excellent

TECH

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

10/10 Excellent

Daniel

Stayed 3 nights in Mar 2024

10/10 Excellent

Rosa Lina Mega Winda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Each staff was very welcoming and polite. The hotel service was very pleasant.
Stayed 2 nights in Mar 2024

6/10 Okay

Patma Navan

Stayed 4 nights in Feb 2024

10/10 Excellent

Peng Eng Peter

Stayed 1 night in Mar 2024

10/10 Excellent

Hiroshi

Stayed 1 night in Mar 2024

10/10 Excellent

Eugene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 4 nights in Feb 2024

10/10 Excellent

Man Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

CHENGSI

Stayed 1 night in Feb 2024

10/10 Excellent

Chong Yuen

Traveled with family
Liked: Cleanliness, staff & service
The staffs at the 1st floor restaurant are friendly and attentive. Vegetarian can request for vegetarian breakfast
Stayed 2 nights in Jan 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good place and the bed are wonderful
Stayed 2 nights in Jan 2024