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Grand Hotel Kempinski High Tatras

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hotel Kempinski High Tatras

Indoor spa tub
Lake
Suite (Romantic) | View from room
Junior Room, Bathtub, Mountain View (Lake View Junior suite) | Premium bedding, down comforters, minibar, in-room safe
Deluxe Suite, 1 Bedroom, Bathtub, Lake View (Deluxe Attic Suite) | View from room

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Parking available
    Parking available
  • Spa
    Spa

Explore the area

Map
Kupelna 6, Strbske Pleso, Štrba, 059-85
  • Tatra National Park
    1 min walk
  • Štrbské pleso
    12 min walk
  • Tatra National Park Slovakia
    20 min walk
  • Poprad (TAT-Poprad - Tatry)
    22 min drive

Room options

View all photos for Grand Room, 1 Bedroom, Bathtub, Mountain View (Grand Deluxe Lake View room)

Premium bedding, down comforters, minibar, in-room safe

Grand Room, 1 Bedroom, Bathtub, Mountain View (Grand Deluxe Lake View room)

  • 430 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Bedroom, Bathtub, Mountain View

View from room

Deluxe Room, 1 Bedroom, Bathtub, Mountain View

  • 376 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Suite, 1 Bedroom, Jetted Tub, Garden View (Grand Deluxe Janosik Suite)

Grand Suite, 1 Bedroom, Jetted Tub, Garden View (Grand Deluxe Janosik Suite) | Premium bedding, down comforters, minibar, in-room safe

Grand Suite, 1 Bedroom, Jetted Tub, Garden View (Grand Deluxe Janosik Suite)

  • 775 sq ft
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Bathtub, Valley View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 Bedroom, Bathtub, Valley View

  • 333 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 Bedroom, Balcony, Valley View (Grand Deluxe Valley View room)

Premium bedding, down comforters, minibar, in-room safe

Grand Room, 1 Bedroom, Balcony, Valley View (Grand Deluxe Valley View room)

  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room, 1 Bedroom, Bathtub, Garden View (Junior suite)

Junior Room, 1 Bedroom, Bathtub, Garden View (Junior suite) | Premium bedding, down comforters, minibar, in-room safe

Junior Room, 1 Bedroom, Bathtub, Garden View (Junior suite)

  • 484 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room, Bathtub, Mountain View (Lake View Junior suite)

Junior Room, Bathtub, Mountain View (Lake View Junior suite) | Premium bedding, down comforters, minibar, in-room safe

Junior Room, Bathtub, Mountain View (Lake View Junior suite)

  • 484 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 Bedroom, Bathtub, Mountain View (Grand Deluxe Lake View room)

Premium bedding, down comforters, minibar, in-room safe

Grand Room, 1 Bedroom, Bathtub, Mountain View (Grand Deluxe Lake View room)

  • 430 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Bathtub, Mountain View

View from room

Deluxe Room, 1 Bedroom, Bathtub, Mountain View

  • 376 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Bathtub, Garden View (Superior Krivan Suite)

Superior Suite, 1 Bedroom, Bathtub, Garden View (Superior Krivan Suite) | Premium bedding, down comforters, minibar, in-room safe

Superior Suite, 1 Bedroom, Bathtub, Garden View (Superior Krivan Suite)

  • 527 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Bathtub, Lake View (Deluxe Attic Suite)

Deluxe Suite, 1 Bedroom, Bathtub, Lake View (Deluxe Attic Suite) | Living area | Flat-screen TV, pay movies, heated floors

Deluxe Suite, 1 Bedroom, Bathtub, Lake View (Deluxe Attic Suite)

  • 624 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom, Bathtub, Garden View (Grand Deluxe Tower Suite)

Grand Suite, 1 Bedroom, Bathtub, Garden View (Grand Deluxe Tower Suite) | Premium bedding, down comforters, minibar, in-room safe

Grand Suite, 1 Bedroom, Bathtub, Garden View (Grand Deluxe Tower Suite)

  • 753 sq ft
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Bathtub, Valley View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 Bedroom, Bathtub, Valley View

  • 333 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Room, 1 Bedroom, Balcony, Valley View (Grand Deluxe Valley View room)

Premium bedding, down comforters, minibar, in-room safe

Grand Room, 1 Bedroom, Balcony, Valley View (Grand Deluxe Valley View room)

  • 430 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite (Romantic)

Suite (Romantic) | Premium bedding, down comforters, minibar, in-room safe

Suite (Romantic)

  • 883 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

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Exterior

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Hot Tub
Breakfast included
Spa
4.6 out of 5, Wonderful, (123)
The price is $172
per night
$194 total
includes taxes & fees
Dec 8 - Dec 9
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About this property

Grand Hotel Kempinski High Tatras

5-star Štrba hotel with heated floors
Jump on the free ski shuttle for a day on the slopes before returning to Grand Hotel Kempinski High Tatras for a meal at the restaurant or a drink at the bar/lounge. Additional amenities include an indoor pool and a full-service spa.
Grand Hotel Kempinski High Tatras offers 98 accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Štrba hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zion Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy.
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. Grand Hotel Kempinski High Tatras helps provide the perfect winter holiday with ski storage, ski passes, and shopping on site. At the end of the day, order après-ski drinks at the hotel's bar.

The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers an indoor pool, a complimentary children's club, and a health club. Limited onsite parking is offered on request (surcharge), and a car charging station is available.

Grand Hotel Kempinski High Tatras has designated areas for smoking.

A complimentary self-serve breakfast is served each morning between 7:00 AM and 11:00 AM.
Grand Restaurant - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Languages

Czech, English, German, Hungarian, Polish, Russian, Slovak

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free train station pick-up shuttle
  • Free ski shuttle
  • Limo/town car service
  • Onsite parking available only on request
  • Self parking on site (EUR 50 per day; includes in/out privileges)
  • Valet parking on site (EUR 50 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Grand Restaurant

Things to do

  • Arcade/game room
  • Art gallery
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Spa tub
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free children's club
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,370 square feet of conference space
  • Business center

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a lake
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa treatment rooms
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Elevator (33 inch wide door)
  • Grab bar near toilet (35 inches high)
  • Hand-held showerhead
  • Handrails in stairways (41 inches high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Magnifying mirror
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Heated floor
  • Heating
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 40 per pet, per night (maximum EUR 70 per stay)
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 110.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 35 per vehicle (one way)
  • Self parking fee: EUR 50 per day (in/out privileges)
  • Valet parking fee: EUR 50 per night
  • Pet fee: EUR 40 per pet, per night (maximum EUR 70 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 110.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 18 years old are allowed in the swimming pool until 8 PM only.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Grand Hotel Kempinski High Tatras
Grand Hotel Kempinski High Tatras Strba
Grand Kempinski High Tatras Strba
Grand Hotel Kempinski High Tatras Štrba
Grand Kempinski High Tatras Štrba
Grand Kempinski High Tatras
Hotel Grand Hotel Kempinski High Tatras Štrba
Štrba Grand Hotel Kempinski High Tatras Hotel
Hotel Grand Hotel Kempinski High Tatras
Grand Hotel Kempinski High Tatras Štrba
Grand Kempinski High Tatras Štrba
Grand Kempinski High Tatras
Hotel Grand Hotel Kempinski High Tatras Štrba
Štrba Grand Hotel Kempinski High Tatras Hotel
Hotel Grand Hotel Kempinski High Tatras
Kempinski High Tatras Strba
Kempinski High Tatras Strba
Grand Hotel Kempinski High Tatras Hotel
Grand Hotel Kempinski High Tatras Štrba
Grand Hotel Kempinski High Tatras Hotel Štrba

Grand Hotel Kempinski High Tatras Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 170 out of 204 reviews" "
Rating 8 - Good. 27 out of 204 reviews" "
Rating 6 - Okay. 4 out of 204 reviews" "
Rating 4 - Poor. 1 out of 204 reviews" "
Rating 2 - Terrible. 2 out of 204 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Anas

The views are spectacular , the staff at the reception are nice, not that much at the Zion spa . English is a problem , they all speak Slovak and polish. No air condition in the whole hotel. How come , a 5 star hotel without air condition in the summer where temp is 95. They asked us to open the window and they brought us a fan from 1990 . All the bugs in the valley end entering through the open window. Breakfast is greasy and don’t expect any one to smile at you. Definitely , not worth the money, few other options in the area probably better. Over priced with less amenity . Not to mention , the spa receptionist did have much of decency . If you don’t speak Slovak , look somewhere else.
Stayed 6 nights in Aug 2024

10/10 Excellent

Jan

Stayed 2 nights in Jul 2024

8/10 Good

Jiri

Stayed 3 nights in Jul 2024

10/10 Excellent

Pavlína

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Stayed 1 night in Jul 2024

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven on earth!
Amazing hotel! Loved every minute of our stay. Incredible service, great breakfast, nice rooms and the spa was an absolute dream!
Stayed 2 nights in May 2024

10/10 Excellent

Vedant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had high hopes for this hotel, it was overall disappointing. We were given a room with a view to some rocks we had to pay extra to have something to see. They said that since we booked through Expedia....we don t get the same advantages as other customers, this is not a 5 star thing to say at the reception. The restaurant food was simply atrocious, I paid 60 euros for the worst piece of stake I had in my life, ever. Do NOT go to that restaurant, you have been warned. The bar and the spa are the only things we actually liked, 99% of the staff are very well trained and very polite.
Stayed 2 nights in Sep 2023

10/10 Excellent

Gerald M

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much a top luxury Hotel with priced accordingly. Staff and service excellent. Spa great for relaxing with Bar service and stunning views. Rooms luxurious and views either side of the Hotel stunning. The Hotel set on the beautiful Strba Tarn against a backdrop of stunning mountains. Great walks / hiking trails very worthwhile but note they are long and quite hard to hike (proper footwear essential). Highly recommended Hotel. Thank you for our stay.
Stayed 3 nights in Aug 2023

10/10 Excellent

Johnny Mai

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel situated by the lake. Highly recommended, the staff were super friendly and the facilities were top notch.
Stayed 2 nights in Jun 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is exceptional. It's the most famous in Slovakia. The service is perfect. Has great rooms. Amazing food. Great spa with indoor pool. Area is gorgeous.
Stayed 1 night in Apr 2023

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023

10/10 Excellent

JAROSLAW

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023

6/10 Okay

Jana

Stayed 2 nights in Dec 2022

2/10 Terrible

MALGORZATA

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel is beautifully situated, staff helpful, breakfast delicious. There is one huge problem. Our room was horrible. Bed was not even 3 stars range. We couldn't belive our eyes. So our advise is : if you are not staying in top price room dont bother. Not worth your money.
Stayed 4 nights in Jul 2022

6/10 Okay

Milan, Coralville

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The property/service/staff does not live up to the usual Kempinski standard. The signature smell of this property is an ever-present somewhat coal-like smoke from the fireplace - starting with the lobby and affecting the outside.
Stayed 1 night in May 2022

10/10 Excellent

Jan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kempinsky in High Tatras is one of the most beautiful hotels out there. It’s absolutely stunning with the most amazing surroundings and the friendliest and most helpful staff. We have stayed here few times before and definitely will be back. The presidential apartment is very very special. Almost forgot to mention the stunning Zion spa.
Stayed 4 nights in Sep 2021

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally welcoming and quality service
My wife and I stayed Grand Hotel for the first time but have previously been to the Presov region. We found that the service from all of your staff including but not limited to; Valet parking / luggage carriage support, reception, bar and restaurant staff including during the breakfast buffet, housekeeping, spa and all were professional, courteous, supportive and always welcoming. It was what we were expecting however and under the circumstances with travel whilst the covid pandemic is still present, were pleasantly surprised that your attentiveness, covid restriction management and service was extremely good. The quality of food in the restaurant was exceptional. The staff at the Spa were supportive and welcoming. The support from all at reception and valet / door person when we had a "situation" with misplaced car keys to help us to take our additional PCR test at Dom Seniorov was very much appreciated. The Hotel and local area is beautiful and tranquil and it is a wonderful place to come to experience nature, wonderful surroundings, amazing views, attractive buildings and can be equally suited to romantic or activity based or relaxing getaways. and all of the above reaffirms our interest to travel to stay at the Grand Hotel Kempinski, High Tatras again (hopefully soon).
Hotel front view Panoramic
Hotel Spa
Lake - Gazebo
Lake - view from Spa2
Stayed 4 nights in Aug 2021

10/10 Excellent

ronit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון מהאגדות
מיקום המלון מושלם! ספא מעולה! אדיבות הצוות מצויינת. החדרים גדולים אבל בלי מזגן ובלי כל השרותים המפנקים. ( שרותים ומקלחת יחד, כיור אחד) חדר ארונות ענק בחדר. אם תופסים מחיר זול שווה להגיע! ארוחת בוקר מעולה אחת העשירות שאכלנו
Stayed 1 night in Jul 2021

10/10 Excellent

Lukas

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Kempinski is amazing, the best what I could try in Europe!! The very pleasant staff,
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2020

10/10 Excellent

jan-erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great winter week in the mountains
We had a fabulous week. The hotel is amazing and located in a beautiful place. Great staff made our visit special.
Stayed 7 nights in Feb 2020

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience in honeymoon suite
We stayed in the honeymoon suite which was huge and lovely, however the stairs to the jacuzzi on the roof were a bit scary. Service on the whole was excellent, they catered for all our needs, we used the spa and had an excellent Tower Dinner. Could do with more vegetarian options on all menus.
Stayed 3 nights in Feb 2020

10/10 Excellent

amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING HOTEL. Actually perfect and great value considering the experience and the spa!! Beautiful in every way with great service and honestly didn’t pay that much as booked in advance!
Stayed 1 night in Jan 2020

6/10 Okay

Bahzad

Liked: Cleanliness, room comfort
Disliked: Staff & service
its ok hotel
I would say the staff should be more attendance to details and bit more friendly. I get sometimes they are busy but still , some friendly smiles won’t hurt
Stayed 2 nights in Aug 2019