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The Windsor Hotel by Hoco Hotels Collection

2.5 star property

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Photo gallery for The Windsor Hotel by Hoco Hotels Collection

Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi
King Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi
Reception
Signature Apartment | Private kitchen | Espresso maker, coffee/tea maker, electric kettle
Signature Apartment | Private kitchen | Espresso maker, coffee/tea maker, electric kettle

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
23 Albert St, Stratford, ON, N5A 3K2
  • Avon Theatre
    ‪2 min walk‬
  • Avon River
    ‪5 min walk‬
  • Festival Theatre
    ‪17 min walk‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪49 min drive‬

Room options

View all photos for Mini Suite

Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Mini Suite

  • 325 sq ft
  • City view
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Family Suite, 2 Queen Beds

  • 480 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Suite

King Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

King Suite

  • 410 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

  • 235 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking, Private Bathroom

Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • 160 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

  • 260 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Mini Suite

Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Mini Suite

  • 275 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Signature Apartment

Signature Apartment | Living area | 40-inch TV with digital channels, Netflix, Hulu

Signature Apartment

  • 900 sq ft
  • Sleeps 6
  • 3 Double Beds

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About this property

The Windsor Hotel by Hoco Hotels Collection

Stratford hotel steps from Stratford City Hall
A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include concierge services and a 24-hour front desk.
The Windsor Hotel by Hoco Hotels Collection offers 34 air-conditioned accommodations with espresso makers and complimentary bottled water. Each accommodation is individually decorated. Televisions come with digital channels and Netflix.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Stratford hotel also offers concierge services and an elevator. Onsite parking is available (surcharge).

The Windsor Hotel by Hoco Hotels Collection is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.
The Windsor Hotel by Hoco Hotels Collection has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (CAD 20 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: CAD 20 for adults and CAD 20 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1881
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Individual decor
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out fee: CAD 50

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Reception is closed Sundays in the winter.

Access methods

Access code, staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately CAD 20 for adults and CAD 20 for children
  • Uncovered self parking fee: CAD 20 per night (in/out privileges)
  • Late check-out fee: CAD 50

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Albert St
Albert St Inn
Albert St Inn Stratford
Albert St Stratford
St Albert Inn
Albert Street Inn Ltd Stratford
Albert Street Inn Ltd
Albert Street Ltd Stratford
Albert Street Ltd
Windsor Hotel Inc. Stratford
Windsor Inc. Stratford
The Albert Street Inn Ltd
The Windsor Hotel
Windsor Hotel Inc.
The Windsor Hotel by Hoco Hotels
The Windsor Hotel by Hoco Hotels Collection Hotel
The Windsor Hotel by Hoco Hotels Collection Stratford
The Windsor Hotel by Hoco Hotels Collection Hotel Stratford

The Windsor Hotel by Hoco Hotels Collection Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 91 out of 212 reviews
Rating 8 - Good. 64 out of 212 reviews
Rating 6 - Okay. 34 out of 212 reviews
Rating 4 - Poor. 21 out of 212 reviews
Rating 2 - Terrible. 2 out of 212 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Lewis

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Old bones given new life
This us a very old property in a very lovely town. The new management has done an admirable job of dressing it up, but the bones are still "old". The staff are all very friendly and try very hard to please.
Stayed 1 night in Nov 2024

10/10 Excellent

Leanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is the fourth time I’ve stayed here. The last two have been drastic improvements. The refurbishments are obvious. The character of the bldg is somewhat respected. The staff are kind. The room is fresh. And the complimentary treats were a pleasant surprise. Love being downtown. Thank you. Will be back again.
Stayed 1 night in Nov 2024

6/10 Okay

Shauna

Traveled with family
Liked: Cleanliness, amenities
The room is what you would expect in an older building as far as size. It was clean and comfortable. But, according to the Expedia ad all rooms are queen or king. Our bed was a double. Also the ad says are room are accessible by elevator and my wife is currently using crutches. Room 221 and several others are up 12 steps after the elevator. We were told we could pay an additional $50 for an accessible room. Not cool.
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Oct 2024

10/10 Excellent

John

Stayed 2 nights in Oct 2024

10/10 Excellent

Helen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls trip
The hotel was perfect. The only down fall was the restaurant was closed, however the espresso machine in the room more than made up for it.
Stayed 1 night in Oct 2024

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in Stratford
Since I am currently having mobility issues from an injury, the staff quickly helped us get our luggage out of the car and up to our room and the same when we left, they helped us get the luggage packed in our car. We also received a beautiful treat in our room for our anniversary celebration. The room was clean and beautiful, not to mention the great proximity to the theater and downtown Stratford.
Stayed 2 nights in Oct 2024

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Stratford
Great location for our theatre trip. Wonderful staff. Breakfast to go box was a nice touch. Bathroom small enough to brush your teeth whilst on the toilet
Stayed 1 night in Oct 2024

10/10 Excellent

Frances

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location. Personable staff. Attention to detail.
Stayed 1 night in Oct 2024

6/10 Okay

Grant

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We chose this hotel because of the proximity to the theatre and some great dining options that were walkable. We thought the location was perfect for that. The staff were terrific. The only downside for us was that the room was smaller than we expected. It would have been perfect for an overnight but we stayed for two nights so found the size to be a bit of an issue the second day.. We loved the breakfast box in the room. The bed was very comfy and we had two good night's sleep. We enjoyed our stay.
Stayed 2 nights in Oct 2024

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amenities need updating especially toilets but I was assured that a Reno was in the future. The staff were most accommodating and friendly. Location for exploring on foot was perfect. Parking on site with a reservation or nearby and free.
Stayed 2 nights in Oct 2024

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Stratford
Great room and hotel staff. Well located!!!
Stayed 3 nights in Aug 2024

6/10 Okay

Aiko

Disliked: Cleanliness, property conditions & facilities
Review
The place looked newly renovated, but it was very dirty. There were many flies around, dead bugs on the floor, and stains. We don’t think the sheets were cleaned or changed before we arrived. They did change the sheets on our last night, so we had one night where it felt fresher. The restaurant was closed, but the room included a continental breakfast, so we received breakfast boxes in our room instead—however, they were not allergy-friendly! Be sure to notify them about any allergies in advance. Breakfast boxes included a muffin(nut muffin or blueberry muffin), yogurt, and a mandarin orange. Check-in was fine, but nothing special. The lady who gave us new sheets on the last night was very kind and offered excellent service—thank you! Otherwise, we’ll probably book elsewhere next time. The location is good, though. Parking needs to be reserved, or they offer a “sister lot” at another hotel. We opted for the free parking lot about a 5-minute walk away. The room at the front is convenient for parking and checking in/out.
Stayed 3 nights in Oct 2024

6/10 Okay

Monica

Liked: Staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are welcoming and efficient for this conveniently located hotel. Rooms are clean and well-appointed. Great for theater goers!
Stayed 2 nights in Oct 2024

8/10 Good

Louise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly helpful. Room was fantastic. We needed 3 beds and expected to get a room with 3 beds in it, what we got was a small condo. 3 separate bedrooms full kitchen large living and dining area. It was really great. It was very spacious and quiet. The parking was very convenient too. Would stay here again anytime
Stayed 1 night in Oct 2024

8/10 Good

David Warren

Liked: Cleanliness, staff & service
The location is the best in Stratford, especially if you can secure parking in their lot. The facilities are old but reasonably comfortable. Staff was very accommodating. The experience will improve when they reopen the restaurant for breakfast.
Stayed 4 nights in Sep 2024

8/10 Good

David, Niagara on the lake

Stayed 1 night in Sep 2024

10/10 Excellent

Janet

Stayed 1 night in Oct 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
We enjoyed our stay at the Windsor Hotel. This legacy hotel has been renovated to be stylish and comfortable. While food service was limited to a breakfast box, it was high-quality. There are lots of places for a hot breakfast close by if desired. The location of the hotel can’t be beat, as it is just steps to downtown and many restaurants and to the theaters.
Stayed 3 nights in Sep 2024

6/10 Okay

Valentina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old so the bathroom was very small but clean. The late afternoon snack and continental breakfast were a surprise.
Stayed 1 night in Sep 2024

10/10 Excellent

Thomas Fairfield

Stayed 1 night in Sep 2024

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
Great caring staff. Many complimentary stuff. Good location.
Stayed 1 night in Sep 2024