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Stourport Manor Hotel

4.0 star property

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Photo gallery for Stourport Manor Hotel

Property grounds
Garden
Reception
1 bedroom, desk, iron/ironing board, free WiFi
Interior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Gym
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

Map
35 Hartlebury Road, Stourport-on-Severn, England, DY13 9JA
  • Hartlebury Castle
    ‪2 min drive‬
  • Severn Valley Railway Kidderminster Station
    ‪7 min drive‬
  • West Midland Safari Park
    ‪8 min drive‬
  • Birmingham (BHX)
    ‪44 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, desk, iron/ironing board, free WiFi

Classic Double Room

  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | 1 bedroom, desk, iron/ironing board, free WiFi

Classic Twin Room

  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Family Room (2 Adults + 2 Children)

Classic Family Room (2 Adults + 2 Children) | 1 bedroom, desk, iron/ironing board, free WiFi

Classic Family Room (2 Adults + 2 Children)

  • 430 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Family Room (2 Adults + 1 Child)

Classic Family Room (2 Adults + 1 Child) | 1 bedroom, desk, iron/ironing board, free WiFi

Classic Family Room (2 Adults + 1 Child)

  • Sleeps 3
  • 1 Twin Bed

View all photos for Executive Double Room

1 bedroom, desk, iron/ironing board, free WiFi

Executive Double Room

  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

View from room

Suite

  • 430 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Stourport Manor Hotel

4-star Stourport-on-Severn hotel with restaurant
An indoor pool, a restaurant, and a health club are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a sauna, and conference space.
Stourport Manor Hotel offers 72 accommodations with coffee/tea makers and hair dryers. LCD televisions are featured in guestrooms.

Bathrooms include shower/tub combinations and complimentary toiletries. This Stourport-on-Severn hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
In addition to a children's pool and an indoor pool, Stourport Manor Hotel provides a health club and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a terrace, barbecue grills, and a garden. Onsite self parking is complimentary.

Stourport Manor Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:00 AM and on weekends between 8:00 AM and 10:00 AM.
Brasserie - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 17.50 for adults and GBP 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie

Things to do

  • Children's pool
  • Health club
  • Indoor pool
  • Sauna

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1890
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Pool fee: GBP 5 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.50 for adults and GBP 8 for children
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: GBP 5 per day
  • Spa fee: GBP 5 per day
  • Towels fee: GBP 2 (or guests may bring their own)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests staying over the Christmas period should contact the property prior to arrival to make dining arrangements, as dining is limited over this time.

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Birmingham Stourport Manor
Menzies Hotels Birmingham Stourport Manor Stourport-on-Severn
Stourport Birmingham
Hallmark Hotel Stourport Manor Stourport-on-Severn
Hallmark Hotel Stourport Manor
Hallmark Stourport Manor Stourport-on-Severn
Hallmark Stourport Manor

Stourport Manor Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 205 out of 717 reviews
Rating 8 - Good. 257 out of 717 reviews
Rating 6 - Okay. 142 out of 717 reviews
Rating 4 - Poor. 76 out of 717 reviews
Rating 2 - Terrible. 37 out of 717 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Jack

Liked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Jodie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Single night away with the family and dog
Stayed 1 night in Mar 2025

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

Wayne

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay with nice big room with full size bathroom with bath. Very good value for money
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Did not feel safe

Not happy with guests or overall Vibe
Stayed 1 night in Jan 2025

4/10 Poor

Vincentius

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

6/10 Okay

Paul

Liked: Room comfort

Hidden costs and very tired looking

This was our 5th stay at the hotel,one if the attractions is the indoor pool & spa facilities, but they now charge £5 per head per night which is not made clear on their website or when booking. The room was just to say warm, but you couldn't turn the heating up at all, it was on full. Also now looking very worn and tired, probably because of the times it has changed ownership. This will be our last stay.
Stayed 1 night in Jan 2025

4/10 Poor

Colin

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
My room was very cold, I know the outside temperature was very cold, however the radiator in the room was only warm rather than hot! The shower height was only 5 feet approximately which is ridiculous for anyone over 5 feet tall. Breakfast is out of sorts now, you used to get a cooked buffet breakfast selection, now it is a personal order which adds time on? I've been staying at this Hotel for the last 15 years, it is getting worse
Stayed 4 nights in Jan 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff were very friendly but I felt let down by the place. I booked the basic room this overlooked a carpark and on the extension also was freezing I upgraded to a room in the manor this was better but still cold. The room needs your key card to turn on lights and heating. By the time it had heated we went out and it was cold again on our return. The food was average. Overpriced by the ability of the chef to cook it well. Hash browns you couldn't taste any potato they were so overcooked. It was my anniversary and the scallops were very small and overcooked supposed to be on minted pea puree couldn't taste any mint and tasted watery. I go away this time of year often and always have felt warm and cosy. I didn't get this feeling from the hotel apart from pleasant staff.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tracey

Stayed 1 night in Dec 2024

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Christmas stay

The staff were lovely, helpful and engaging. We had a lovely Christmas experience, thank you 😊
Stayed 1 night in Dec 2024

6/10 Okay

Geoffrey

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

6/10 Okay

Matthew

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
The beds are not comfy, the rooms are tired, it needs a complete refurbishment
Stayed 1 night in Nov 2024

8/10 Good

M

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Dmitry

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

4/10 Poor

peter

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Tired hotel in the middle of nowhere felt like a care home
Stayed 1 night in Oct 2024

6/10 Okay

Natalie

Traveled with family and small children
Booked this hotel as was near west midland safari park - when we arrived there was a massive firework display/ music that wasn’t mentioned on the website when booking / had to move rooms because of the noise with our 1 year old - went to use the pool the next day, was so cold - the heater had not been switched on so we could only stay in 5 - 10 minutes but was still charged full price..
Stayed 1 night in Nov 2024

4/10 Poor

Scott

Stayed 1 night in Oct 2024

10/10 Excellent

Colin

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stay was comfortable. Service in restaurant and at the bar was extremely good. The girls were very professional and polite.
Stayed 2 nights in Oct 2024

4/10 Poor

Mathias

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

avoid, avoid, avoid

Booked this for 7 people, for 2 nights. Despite 2 phone calls and an email to advise of travelling as two families, with 1 dog each - one dog to go into each room we booked, it was argued that they were not aware of it. Being charged at £25 per dog per night, for what, when you still end up in the poorest category room in the hotel. Plus £25 per dog per night deposit. Rooms and corridors smelled of damp, but room change was denied because of the dogs. We were 3 and 4 people booked per room, but towels and coffees, teas etc only catered for two. On the first night there was no space to sit and relax as a group with children, due to a funeral wake that took place, it was noisy and full of drunk people - the person who was meant to be remembered would have been ashamed. The hotel is advertised "with pool" and picked for that reason but on the leaflet that was handed out at arrival it stated that pool and jacuzzi are available for a fee of £5 per person and £2 per child. Breakfast was mediocre at best and not worth the price charged for it. On a positive note, the bed was comfortable. But overall we feel we have been ripped off. When we addressed the issued to the duty manager, they made it clear that they are not bothered, and "not aware".
Stayed 2 nights in Oct 2024

4/10 Poor

Pete

Stayed 1 night in Oct 2024

10/10 Excellent

Helen

Stayed 3 nights in Sep 2024

6/10 Okay

Craig

Business traveler

Stayed in better

Not bad overall. The old manor looks quite imposing but the rooms were nothing to write home about. Pretty standard and quite comfy. I only had a standard room which was OK. The shower curtain in the bathroom smelt and was an unpleasant shower. Sure the premium rooms would have been better but shouldn't account for poor cleanliness
Stayed 1 night in Oct 2024