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The Upper House

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Upper House

Lobby sitting area
Exterior
Property grounds
Exterior
Executive Double Room | Iron/ironing board, free WiFi

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast included
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
The Upper House, The Green, Stoke-on-Trent, England, ST12 9AE
  • World of Wedgwood
    5 min drive
  • Wedgwood Restaurant
    4 min drive
  • Crown Street Bus Stop
    8 min drive
  • Manchester (MAN)
    56 min drive

Room options

View all photos for Classic Triple Room

Classic Triple Room | Iron/ironing board, free WiFi

Classic Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Double Room

Executive Double Room | Iron/ironing board, free WiFi

Executive Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room | Iron/ironing board, free WiFi

Executive Double or Twin Room

  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Luxury Suite

Luxury Suite | Iron/ironing board, free WiFi

Luxury Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | Iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room | Iron/ironing board, free WiFi

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Double Room Single Use

Standard Double Room Single Use | Iron/ironing board, free WiFi

Standard Double Room Single Use

  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room, Balcony

Double Room, Balcony | Iron/ironing board, free WiFi

Double Room, Balcony

  • Sleeps 2
  • 1 King Bed

About this property

The Upper House

4-star Stoke-on-Trent hotel close to World of Wedgwood
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities.
The Upper House offers 24 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations and complimentary toiletries. This Stoke-on-Trent hotel provides complimentary wired and wireless Internet access. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

3 meeting rooms are available. This eco-certified hotel also offers a terrace, a garden, and a picnic area. Complimentary self parking is available on site, along with a car charging station.

The Upper House is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 9:30 AM.
. - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
. - This bar serves brunch and lunch. Open daily.
Room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • .
  • .

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5 AM
Early check-in subject to availability
Early check-in fee: GBP 20.00
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in fee: GBP 20.00 (subject to availability)
  • Rollaway bed fee: GBP 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Upper House Hotel Stoke-on-Trent
Upper House Stoke-on-Trent
The Upper House Hotel
The Upper House Stoke-on-Trent
The Upper House Hotel Stoke-on-Trent

The Upper House Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 168 out of 238 reviews" "
Rating 8 - Good. 58 out of 238 reviews" "
Rating 6 - Okay. 8 out of 238 reviews" "
Rating 4 - Poor. 3 out of 238 reviews" "
Rating 2 - Terrible. 1 out of 238 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely country house hotel. Very friendly and helpful staff. Large and very comfortable and well appointed room. Breat breakfast!
Stayed 1 night in Sep 2024

10/10 Excellent

Jayne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place. Stayed in the "Bluebell" room. Was disappointed to see the condition of the paintwork surrounding the light fitting by the wardrobe; doesn't scream "4 star hotel". Also, I was a little disappointed that there were so few channels available on the TV. Other than that, I was impressed.
Stayed 1 night in Sep 2024

10/10 Excellent

Tina

Stayed 1 night in Sep 2024

10/10 Excellent

Edward, Coeur d Alene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved The Upper House. Friendly people and great food.
Stayed 2 nights in Sep 2024

6/10 Okay

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Beautiful stunning settung & building but feel needs some money spending on rooms to bring them up to date. Breafawas terrible. Left the lot because it was swiming in grease Great value for money though
Stayed 1 night in Aug 2024

10/10 Excellent

John

Stayed 1 night in Aug 2024

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Lovely family-run friendly hotel. Spotlessly clean and always welcoming and helpful staff. I arrived late and tired and immediately felt relaxed. Great choice at breakfast. Enough free parking. Walkable to the village and a lovely National Trust countryside. Two easy to follow walk routes available at reception. Set in a beautiful garden and grounds, on a hill so great views. The room was very comfortable and had everything you would need.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lesley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was small but cute. We had everything we needed & the bed was super comfy. Staff were lovely & helpful. My only issue ( & it’s a small one) is I ordered scrambled eggs for breakfast but what I got was like a cut up omelette. Would stay again!
Stayed 1 night in Aug 2024

8/10 Good

jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice business stay. Breakfast was excellent. All staff very polite.
Stayed 1 night in Jul 2024

6/10 Okay

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Second visit but probably no third!
Lovely hotel and grounds. Room too small have stayed before in room with a balcony and that was lovely. Disappointed with breakfast. Only white bread available and breakfast was nothing special spongy black pudding and hard bacon.
Stayed 1 night in Jul 2024

10/10 Excellent

michael

Stayed 1 night in Jul 2024

8/10 Good

Pamela

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite setting, lovely ambiance. Room smaller than expected and mattress too hard for my bony prominences but may be preferred by some.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at the property. We returned not only for the beautiful location & accommodation, but we also enjoyed our dining experience very much. The included breakfast was far above average in terms of selection, taste, and service, and the dinner options were superb. Parking is convenient and included. There is a lift if you need it, and they also have improved their Wifi since our last visit last year. A loud event took place at the hotel our last night but we received communication about it beforehand so it wasn't a problem (music off before 11pm). Our only regret was not taking advantage of the gorgeous lounge for an evening drink!
Stayed 3 nights in Jun 2024

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lovely hotel with great staff
Stayed 1 night in Jun 2024

10/10 Excellent

JAMES

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Very much enjoyed our stay at Upper House. Beautiful setting. Great staff. Delicious food.
Stayed 1 night in Jun 2024

10/10 Excellent

Keith, Chilliwack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve just spent two wonderful weeks at this property visiting from Canada. All the staff are very helpful and the food in the restaurant was excellent. Already planning a return visit next year.
Stayed 13 nights in May 2024

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice place to stay
Stayed 1 night in Jun 2024

10/10 Excellent

Ruth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Victor, Vienna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful site; wonderful staff - feels like home.
Stayed 1 night in May 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place - very cozy. The staff at breakfast were very friendly and the food was delicious.
Stayed 1 night in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Upper House
Beautiful location in its own grounds but within a short distance from such attractions as Trentham gardens and the Monkey forest.
Stayed 1 night in Apr 2024