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Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW

Lobby
Interior
Property amenity
Desk, laptop workspace, iron/ironing board, free cribs/infant beds
Bar (on property)

Reviews

7.6 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Hot Tub

Explore the area

Map
636 Yarm Road, Eaglescliffe, Stockton-on-Tees, England, TS16 0DH
  • Preston Park
    16 min walk
  • The Waiting Room
    7 min walk
  • Stockton-on-Tees Eaglescliffe Station
    8 min walk
  • Durham (MME-Teesside Intl.)
    14 min drive

Room options

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Property amenity

Standard Room, 1 Twin Bed, Non Smoking

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 2 Twin Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Suite, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed, Non Smoking

Junior Suite, 1 Double Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Junior Suite, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Family Room, Multiple Beds, Non Smoking

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Family Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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About this property

Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW

Stockton-on-Tees hotel with restaurant
Along with an indoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a spa tub are onsite. Housekeeping is available on request.
Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW offers 55 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW provides a spa tub, a sauna, and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This business-friendly hotel also offers a terrace, a garden, and complimentary newspapers in the lobby. Complimentary self parking is available on site, along with a car charging station.

Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning.
The Birdcage - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: GBP 9 to 11 for adults and GBP 9 to 11 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Birdcage

Things to do

  • Bicycle rentals
  • Fitness classes
  • Gym
  • Indoor pool
  • Pilates classes
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • Free crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2 AM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Christmas Day and New Year's Day:
  • Fitness facilities
  • Laundry facilities
  • Sauna
  • Spa tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 9.00 to 11.00 for adults, and GBP 9.00 to 11.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system

We should mention

This property does not have elevators

Property is also known as

Best Western Parkmore Hotel Leisure Club Stockton-on-tees
Best Western Parkmore Hotel Leisure Club
Best Western Parkmore Leisure Club Stockton-on-tees
Best Western Parkmore Hotel Leisure Club Stockton-on-Tees
Best Western Parkmore Hotel Leisure Club
Best Western Parkmore Leisure Club Stockton-on-Tees
Best Western Parkmore Leisure Club
Hotel Best Western Parkmore Hotel & Leisure Club
Best Western Parkmore Hotel & Leisure Club Stockton-on-Tees
Best Western PARKMORE HOTEL
Best Parkmore Leisure Club
Best Western Parkmore Hotel Leisure Club
Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW Hotel

Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 115 out of 381 reviews" "
Rating 8 - Good. 140 out of 381 reviews" "
Rating 6 - Okay. 73 out of 381 reviews" "
Rating 4 - Poor. 37 out of 381 reviews" "
Rating 2 - Terrible. 16 out of 381 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Started by issuing us with the wrong room (not enough beds) then no towels. Everything appeared very dated and in need of some TLC. The bathroom extractor wasn’t working so there was water running down the walls after a shower (probably why the door and frame were delaminating). The pool had dirty tiles around the outside walls and many of the ceilings around the place were sagging and split. The evening staff were very slow with everything and had to go find them to be served a drink. Unfortunately - we also woke up in the night to hear scurrying in to roof! The young lady on reception appeared mortified when I told her to be fair. That said - the breakfast was very good! The place has potential to be very nice, but unfortunately not whilst we were there.
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service
I have stayed here on a number of occasions and normally no issues. Unfortunately during this visit I had two sleepless nights. There was questionable loud rumbling during both nights in the ceiling above my bed, however, when discussed with reception I was informed as there was a flat roof above my room it's was more than likely birds (trees also around the area) and due to the hotel being full they were unable to change my room. The sound really seemed to be coming from the plasterboard ceiling.
Stayed 2 nights in Sep 2024

8/10 Good

Charlotte

Stayed 1 night in Sep 2024

2/10 Terrible

Chloe

Disliked: Staff & service, property conditions & facilities
Avoid
Room 166 is next to a staff room with a non soft close door, you are able to hear everything going on all night and the door slams every time someone enters or leaves! The window opens out onto a smoking area so the room stinks and you’re unable to get any fresh air in the room. It’s awfully pokey and the bathroom was falling apart. At breakfast you arrive and may have to wait for a table to become free as it is a very small service. They took my order and I waited half an hour watching everyone else get their food before I asked where mine was and they had forgot to put the order through. I waited another 10 minutes and then was late for our meeting.
Stayed 2 nights in Sep 2024

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Spa is amazing! Rooms are clean! Staff are very attentive. Spa is beautiful although could do with a little touch up in the steam room cracked tiles where you sit) but an amazing day/night.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Pamela

Liked: Amenities
Staff were very obliging, friendly and helpful. My room and bed was so comfortable.
Stayed 1 night in Sep 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

kieran

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Rachel

Stayed 1 night in Aug 2024

10/10 Excellent

Carl

Stayed 4 nights in Aug 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff doing their best but more would have made a better experience. The staff were all struggling to cater to the wedding and not run the bar, spa, garden etc. It was much better than I expected. Lovely room and great spa
Stayed 1 night in Aug 2024

8/10 Good

Heena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Danny

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the facility is dated but adequate staff polite and professional. My let down was Breakfast - as it was mid week staying local to work. The menu amazing the execution poor - waited nearly 25 min for 2 hard poached eggs on unbuttered toast with side if cold beans - we want to be up fed and out in the job - would stay agin but skip breakfast as i didnt enjoy or have the time after waiting.
Stayed 1 night in Aug 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast Comfy bed Lovely pool area
Stayed 1 night in Aug 2024

10/10 Excellent

andrew

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Carl

Stayed 4 nights in Jul 2024

8/10 Good

Danielle

Business traveler
Liked: Cleanliness, staff & service
Decent stay
Great hotel with a lovely spa, downstairs was very modern and clean but upstairs in the room was rather dated, small and dark. Didn't match the overall feel of the hotel. Some parts are worn and need updating/touching up. Staff were friendly and attentive. Gardens could do with a clean up too. Overall a nice stay with decent food, Ecspecially the breakfast.
Stayed 1 night in Jul 2024

10/10 Excellent

Elizabeth

Stayed 3 nights in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Food fantastic Lovely place Dusty hallways and bedroom carpet could have done with a better hoover Room was really warm But weather was warm as well Gardens needed cutting But this was being done the morning we left
Stayed 1 night in Jul 2024

4/10 Poor

Christian

Business traveler
Disliked: Property conditions & facilities, room comfort
Fans ruin room 515
Room was dated and there were fans located outside the bedroom window which did not stop creating both vibration and noise for the whole night. Slept poorly and noise levels too high creating stressful situation rather than relaxing one
Stayed 1 night in Jul 2024

8/10 Good

Ian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Really excellent staff, decent food. Room was on the small side but adequate.
Stayed 1 night in Jul 2024