Ratings based on 558 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 5, 2024 on Expedia
Nasty linens/ unfriendly staff
Comment from Hotel Management
Apr 6, 2024 by Hotel Manager, Hotel Management
Dear Lasandra,We are deeply sorry to hear about your experience with the linens and our staff. This is certainly not the standard of service we aim to provide. Your feedback is invaluable, and we will address these issues immediately to ensure that they are rectified. Please accept our sincere apologies, and we hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Manager
by A verified traveler
Posted Mar 5, 2024 on Expedia
This was definitely one of the best experiences I’ve had regarding customer service at a hotel or extended stay. The manager, Terry and Megan as well az the maintenance and housekeeping, such nice and accommodating staff i have never seen this before its rare to get a customer service that good .
Comment from Hotel Management
Mar 29, 2024 by Hotel Manager, Hotel Management
Dear Melika,Thank you for sharing your wonderful experience on Expedia! We're thrilled to hear that you had such a positive stay with us, especially regarding our customer service. Terry, Megan, and our entire team strive to provide exceptional service, and we're delighted that their efforts made your stay memorable. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic experience in the future.Sincerely,Hotel Manager
by A verified traveler
Posted Feb 16, 2024 on Expedia
Rooms are very dark, there are only two very dim sources of light. Chair is uncomfortable not suitable for long use and internet malfunctions randomly, not suitable for calls.
Comment from Hotel Management
Mar 29, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback regarding the lighting, comfort of the chair, and internet connectivity in your room. We apologize for any inconvenience these issues may have caused during your stay. Your comments are valuable, and we will address these concerns to improve the overall guest experience. If there's anything else we can do to make your stay more comfortable, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back for a better experience in the future.Sincerely,Hotel Manager
by A verified traveler
Posted Feb 15, 2024 on Expedia
No comments
Comment from Hotel Management
Mar 29, 2024 by Hotel Manager, Hotel Management
Dear Robert,Thank you for choosing to stay with us and for rating our hotel on Expedia. We're glad to hear that you had a positive experience overall. If there are any specific areas where you feel we could improve and earn that extra star, please don't hesitate to let us know. Your feedback is invaluable to us as we continue to enhance our services for all our guests. We look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager
by A verified traveler
Nice stay for price
Posted Jan 24, 2024 on HotelsMuch better than the Extended Stay on Westheimer but not conveniently located to public transportation
by A verified traveler
Posted Jan 23, 2024 on Hotels
by A verified traveler
Posted Jan 15, 2024 on Expedia
by A verified traveler
Posted Jan 3, 2024 on Expedia
by A verified traveler
Posted Dec 20, 2023 on Hotels
by A verified traveler
Posted Dec 10, 2023 on Expedia