See all properties

The Westin Beach Resort & Spa at Frenchman's Reef

4.5 star property

Choose dates to view prices

Photo gallery for The Westin Beach Resort & Spa at Frenchman's Reef

2 bars/lounges, swim-up bar, poolside bar, beach bar
On the beach, white sand, beach cabanas, beach towels
View from property
View from property
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Breakfast available
  • Room service

Explore the area

Map
5 Estate Bakkeroe, Po Box 7100, St. Thomas, St. Thomas, 00802
  • Havensight Mall
    ‪4 min drive‬
  • Yacht Haven Grande Marina
    ‪4 min drive‬
  • Bolongo Bay
    ‪6 min drive‬
  • St. Thomas (STT-Cyril E. King)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Non Smoking (View)

Suite, 1 Bedroom, Non Smoking (View) | Living room | 65-inch Smart TV with digital channels, TV, Netflix

Suite, 1 Bedroom, Non Smoking (View)

  • 700 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Balcony)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Balcony)

7.6 out of 10
Good
(14 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, Garden View

9.4 out of 10
Exceptional
(20 reviews)
  • 350 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

8.2 out of 10
Very good
(21 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View

7.0 out of 10
Good
(9 reviews)
  • 350 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Garden View

8.8 out of 10
Excellent
(5 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View (Terrace)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Ocean View (Terrace)

  • 375 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony (View)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Balcony (View)

  • 625 sq ft
  • Partial ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Terrace)

Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Terrace) | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Terrace)

  • 375 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Room, 2 Queen Beds, Non Smoking, Partial Ocean View | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Partial Ocean View

8.0 out of 10
Very good
(11 reviews)
  • 355 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony

Suite, 1 Bedroom, Non Smoking, Balcony | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Balcony

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

View from property

The Ritz-Carlton, St. Thomas

  • Pool
  • Spa
  • Kids pool
  • Waterslide
4.2 out of 5, Very Good, (364)
The price is $1,249
per night
$1,606 total
includes taxes & fees
Mar 30 - Mar 31
The Ritz-Carlton, St. Thomas

About this property

The Westin Beach Resort & Spa at Frenchman's Reef

4.5-star St. Thomas resort close to Bolongo Bay
Catch some rays at the beach or spend the day relaxing at The Westin Beach Resort & Spa at Frenchman's Reef's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. Change of towels is available on request.
The Westin Beach Resort & Spa at Frenchman's Reef offers 394 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Tempur-Pedic beds feature premium bedding. 65-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This St. Thomas resort provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and change of towels can be requested.

3 outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Heavenly Spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and sports massages. The spa is open daily.
The Westin Beach Resort & Spa at Frenchman's Reef features a full-service spa, 3 outdoor swimming pools, a health club, and a sauna. Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Wireless Internet access is complimentary.

Event facilities measuring 9500 square feet (883 square meters) include conference space. This luxury resort also offers spa services, gift shops/newsstands, and concierge services. For a surcharge, an airport shuttle during limited hours is offered to guests. Parking is available onsite for a surcharge. A total renovation of this property was completed in December 2022.

The Westin Beach Resort & Spa at Frenchman's Reef has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Luna Mar - This poolside restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Shorebird - Overlooking the ocean, this buffet restaurant specializes in American cuisine and serves breakfast and brunch. Guests can enjoy drinks at the bar. Open daily.
Sugarfin - Overlooking the ocean, this sushi bar specializes in sushi and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Frenchman's Roast - Overlooking the pool, this coffee shop specializes in American cuisine and serves light fare only. Open daily.
Edge Bar - This poolside bar specializes in Caribbean cuisine and serves lunch and light fare. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 10:00 PM
  • Valet parking on site (USD 35 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 34 for adults and USD 34 for children
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Edge Bar
  • Frenchman's Roast
  • Luna Mar
  • Shorebird
  • Sugarfin

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Health club
  • Kayaking
  • Sailing
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Crib (surcharge)
  • Free babysitting
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 9,500 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Dock
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool umbrellas

Full-service spa

  • 12 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (48 inch wide door)
  • Grab bar near toilet
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (42 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1973
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Renovated entire property - December 2022
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 40.00 per stay
Cribs (infant beds) are available for USD 35.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 86.25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Health club access
  • In-room bottled water
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 34 for adults and USD 34 for children
  • Airport shuttle fee: USD 42 per person (one-way)
  • Airport shuttle fee per child: USD 42 (one-way)
  • Valet parking fee: USD 35 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 35.0 per night
  • Rollaway bed fee: USD 40.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Marriott Frenchman's Reef Morning Star Beach Resort St. Thomas
Marriott Frenchman's Reef Morning Star Beach Resort
The Westin Beach Resort Spa at Frenchman's Reef
The Westin Beach Resort & Spa at Frenchman's Reef Resort
The Westin Beach Resort & Spa at Frenchman's Reef St. Thomas

The Westin Beach Resort & Spa at Frenchman's Reef Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 464 out of 1007 reviews
Rating 8 - Good. 263 out of 1007 reviews
Rating 6 - Okay. 149 out of 1007 reviews
Rating 4 - Poor. 67 out of 1007 reviews
Rating 2 - Terrible. 64 out of 1007 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Norman

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
As a wedding officiant specializing in destination weddings, I initially planned to recommend this resort to my couples. However, due to the poor customer service, lack of amenities, and mismanagement, this will no longer be an option. I stayed at the Westin Beach Resort & Spa at Frenchman's Reef in St. Thomas, and unfortunately, my experience was far below expectations. From operational inefficiencies to billing errors, this stay was riddled with issues that severely impacted my visit. To start, there were just 13 irons available for the entire resort, with no time limits for usage. This level of unpreparedness is unacceptable for a resort of this caliber. Additionally, the resort charged me for a second reservation I never made, labeling my original Expedia reservation as a "no-show." This double charge required me to attempt to seek a refund from Expedia rather than the resort taking accountability. The comparison in pricing between Expedia's price and the resort's price was $1,000 difference, which the resort's price was more. The Wi-Fi went down resort-wide for more than 3 hours (December 11, 2024), with no communication or alternatives offered. Representatives were unhelpful and refused to provide any form of compensation. Due to me mentioning it during my complaint, the resort offered me $100 compensation, which shows that they could've refunded me for the resort fees they charged.
Stayed 5 nights in Dec 2024

10/10 Excellent

Dolly

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay here with our extended family during our yearly family vacation. It is conveniently located near shopping just a few minutes away by car. Easy to get a taxi to go anywhere around the island. Staff was friendly and helpful. The amenities could not be beat. The pools and restaurants were A . The entertainment was excellent. Family friendly all around with children's activities daily. The beds and room were very comfortable and quiet. We had a partial view of the ocean, though it was obstructed very little by the swaying palm trees, which was still a wonderful view out of our room. Would love to go back again soon.
Stayed 5 nights in Aug 2024

6/10 Okay

Dionne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Sheldon, St Georges

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great facilities and room. Bar and Service areas seemed understaffed. F&B extremely slow and food often arrived cold.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Dec 2024

10/10 Excellent

Loreley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the aquafit classes. The instructor Ruth was so sweet and very amiable.
Stayed 3 nights in Dec 2024

10/10 Excellent

Luis

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Opsasnick

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Stayed 5 nights in Dec 2024

8/10 Good

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 5 nights in Dec 2024

8/10 Good

Ernest

Stayed 1 night in Nov 2024

6/10 Okay

Erica, Mount Vernon,

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Property is clean. Chocolate mouse cake was incredible. That was the highlight of my stay here. In my first day, after a l long flight from NYC, all I wanted to do was check into my room. My husband and I dragged our luggage through long corridors because we received no assistance with our bags. Come to find out, they gave us thr wrong room. Therefore, we had to drag our luggage to another part of the resort, this time with minimal assistance. On one particular day, after a long hot and sweaty day at the beach, we returned to our room to find out it wasn't cleaned or serviced. The trash was not taken care of, no clean towels, beds weren't made. Also, they nickle and dime you for every single thing. Restaurants, drinks, coffee, chips, everyrthing is OVER-PRICED. I do not recommend this hotel. Spend your time at a neaeby hotel, go to the Westin only foe rhe chocolate mouse cake. Respectfully, The Westin is Fools Gold
Stayed 4 nights in Dec 2024

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and decor were beautifully designed and the Christmas touches were festive
Stayed 1 night in Dec 2024

8/10 Good

George

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great property and amenities. Just need to get used to island time.
Stayed 5 nights in Dec 2024

10/10 Excellent

FRANCISCO

Traveled with partner
Liked: Staff & service, property conditions & facilities
I like the cleaness of the room and I like the hotel as a whole, kind of beautiful in this X mas season
Stayed 4 nights in Dec 2024

6/10 Okay

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Bailey DiMay

Traveled with partner
Liked: Property conditions & facilities
We had an awesome time! Spent my birthday and our honeymoon here! Very nice and clean place and everyone is very nice and helpful!
Stayed 5 nights in Nov 2024

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous place and very clean!
Stayed 6 nights in Nov 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon our arrival, until our extended stay, the experience was nothing short of amazing. Entire resort staff were friendly, courteous, promt and always carried a smile.
Stayed 1 night in Dec 2024

8/10 Good

Joanne

Stayed 7 nights in Nov 2024

2/10 Terrible

Krishna

Stayed 7 nights in Nov 2024

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin was an amazing hotel for our stay. We truly enjoyed the hotel rooms, staff and song options. The views were incredible and we had the perfect weather.. I would love to come back.
Stayed 5 nights in Nov 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and the staff is very sweet, Lucy in the cafe was the best out of everyone!!!
Stayed 5 nights in Nov 2024

10/10 Excellent

Jacquelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Clean.
Stayed 5 nights in Nov 2024

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024