This hotel presents images that are more flattering in the photos than they are in person. The location ins great for easy access to places in town, and it's near to the airport, so ease of getting around in a cab is great. But if you plan on getting a car rental, there is no parking on the streets and you risk damage to the vehicle with the options available on the small roads. It was very disappointing that we had to walk more than 3 flights to our room, as I have a disability and it would have made the stay uncomfortable. The rooms A/C did little to provide a comfortable atmosphere because the doors and windows were not sealed in such a way to keep cool air in. The room was supplied with a phone that did not work. The toilet seat was not sealed so as soon as you sit on it, it was rocking. The shower came on by itself sometimes without anyone turning it on. When we mentioned these things we were told that they were not aware of these things, which I think says a lot about the communication and transparency there. The room appeared to be one that really was not as relaxed as they appear in pictures. We decided to leave after the first night to stay at another hotel for the remainder of our stay. We dealt with Joanne who was very polite and referenced that she and her sister own the hotel. They offered another room, but we were so turned off that we preferred to just leave. Joanne offered to refund the balance to the card my fiancé used to put a $50 deposit when we arrived.