6/10 Okay
K
Apr 18, 2025
Liked: Cleanliness, room comfort
Could do a lot better
We booked this hotel/inn as a short break before heading elsewhere on Guernsey. The room initially seemed great - a lovely balcony overlooking the sea, nice decor and toasty. However, despite turning the radiator down to zero, it still pumped out heat - this was stifling through the night - not good. There's only one plug socket by the 'desk' - this meant you had to choose between watching the TV, boiling the kettle or using the coffee machine. No hand soap for the sink in the bathroom nor hand towels. Apparently this was an oversight by the cleaning staff. We were disappointed to learn that the kitchen was shut on a Monday - after breakfast so there was no satisfactory option for us to eat later. This was posted on their website, but not on Hotels.com, which we'd used to make our booking. The owner was most amenable and allowed us/and refunded us our second night, so we went somewhere else. The breakfast was great, but when we ate in the restaurant, we ordered a pizza - according to the big sign outside, handmade pizza to order - the pizza we were served was overcooked and looked like it was from Iceland - suitably unimpressed... I appreciate it's the start of the summer season but that's not really an excuse for poor attention to detail and lack of preparation...
K
Stayed 2 nights in Apr 2025