4/10 Poor
Kimberly
Oct 29, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The only thing good about this hotel was the location. We could walk to Starbucks, bars, restaurants, Saturday morning market and the waterfront.
The hotel is very old and in need of renovations. The shower has mold in the grout. The light fixtures in the bathroom are rusty. There was no hot water. The previous guest's used washcloth was still in the shower when we checked in.
The bed was soft and had a huge dip in the middle. The mattress should have been replaced long ago. It was very uncomfortable and our backs were sore in the morning. The bedspread was old and worn out and in need of replacement.
Customer service was not good. They did not come in to clean the room until 5 pm each day. They didn't even clean the room one of the days we were there and we went down to ask for clean towels. They gave us towels but didn't have wash cloths. Next day they cleaned the room but didn't give us wash cloths. We had to go down and ask twice before they finally brought them up.
There is no coffee or breakfast offered here, either, but there is a Starbucks within walking distance.
Kimberly
Stayed 4 nights in Oct 2024
