Ratings based on 980 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 16, 2024 on Expedia
The over all experience was wonderful. Definitely will stay again.
by A verified traveler from Florissant
Posted Apr 13, 2024 on Expedia
In the heart of everything and with free validated parking
by A verified traveler
Posted Apr 12, 2024 on Expedia
by A verified traveler
Posted Apr 10, 2024 on Expedia
Food,light show and Starbucks
by A verified traveler
Posted Apr 9, 2024 on Expedia
Check in desk agents were great. The hotel is amazing. So glad we stayed there.
On the last night, my wife was getting in the shower when she noticed there were no bath towels. I told her to go ahead with her shower and I would go to the lobby and get the towels. The gal at the desk said she would send some to the room. My wife was almost finished and still no towels, so I called. Towels will be sent. They never were. My wife used a hand towel.
My son and his wife didn't get their towels either.
If its the hotels policy to not furnish towels the night before checkout, so they don't get stolen, they had best rethink it.
by A verified traveler
Posted Apr 9, 2024 on Expedia
We loved staying here. The historical atmosphere. The location. The food and staff were great. Housekeeping horrible. Forgot to give us towels. Left our room open. Plumbing leaked.
by A verified traveler
Posted Apr 8, 2024 on Expedia
It was beautiful and staff was very friendly.
by A verified traveler
Posted Apr 8, 2024 on Expedia
This hotel is amazing! Such cool history and it is absolutely gorgeous! Many things to do! Wish I could have stayed longer this time but will be back!
by A verified traveler
Posted Apr 6, 2024 on Expedia
Amazing
by A verified traveler
Posted Apr 6, 2024 on Expedia
Room was incredibly dirty: including dirt in the sheets, hair in the shower, and all furniture and surfaces were covered in dust.
Broken items in the room: like the curtain rod and the top lock.
Items left from someone else.
And the aquarium was supposed to be open until 8 but it closed at 5 today.
It was disappointment.
It didnt feel like our room was ready for guests and definitely not what we paid for. The hotel has a lot to do in the area and in union station alone, but I hope this isnt a common experience. It is a beautiful first impression with the lobby and the room itself is nice.