6/10 Okay
Mis
Traveled with family
Jun 5, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was very accommodating to my family since we arrived well before check-in and put our names on a waitlist to get a room as soon as it was available. We waited about 3 hours and checked back and one was available. Upon entry the room was adequate for our 1 night stay but as we looked closely, you could tell that housekeeping does not so thorough cleaning of the room. There were bobbin pins on the floor in the seating area and in corners of the room, raisins and pills on the floor on the sides of the bed, and a empty pack of crackers and empty bottle of water including crumbs from the crackers, on the window sill of the window on the sleeping area. There was also hair in the bathtub. The beds were clean and bedding wasn’t stained and appeared and felt laundered. The location to Americas Center was prime and what we were striving for. The front desk and valet workers provided some of the best customer service around. A bit more attention to the housekeeping details would have gotten a 5 rating from me.
Mis
Stayed 1 night in Jun 2025