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The Arch Convention Hotel

3.5 star property

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1 bedroom, hypo-allergenic bedding, down comforters, in-room safe
1 bedroom, hypo-allergenic bedding, down comforters, in-room safe
Lobby
Indoor pool, open 10:00 AM to 10:00 PM, free cabanas, sun loungers
Lobby sitting area

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Parking available
  • Gym
  • Laundry
$143
includes taxes & fees
Sep 15 - Sep 16

Explore the area

View in a map
811 N 9th Street, St. Louis, MO, 63101
  • Dome at America’s Center
    ‪9 min walk‬
  • Busch Stadium
    ‪14 min walk‬
  • Gateway Arch
    ‪16 min walk‬
  • St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪20 min drive‬

Room options

View all photos for Classic Room (King Hearing Mobility Access)

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Classic Room (King Hearing Mobility Access)

  • 200 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (One Queen Roll in Shower Access)

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Classic Room (One Queen Roll in Shower Access)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Suite

  • 260 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Basic Single Room (King Bed Room)

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Basic Single Room (King Bed Room)

  • 200 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (One Queen Hearing Accessible)

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Classic Room (One Queen Hearing Accessible)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room (Executive King Room)

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Basic Room (Executive King Room)

  • 220 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Classic Room (Two Queen Hearing Mobility Access)

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Classic Room (Two Queen Hearing Mobility Access)

  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room (Executive King Mobility Access)

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Classic Room (Executive King Mobility Access)

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (One Queen Hearing Mobility Bathtub)

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Classic Room (One Queen Hearing Mobility Bathtub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Double Room (Two Queen Bed Room)

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Basic Double Room (Two Queen Bed Room)

  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Lobby

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  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very Good, 3,968 reviews
Hyatt Regency St. Louis at The Arch

About this property

The Arch Convention Hotel

3.5-star hotel in Downtown St. Louis
An indoor pool, a 24-hour fitness center, and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a 24-hour business center, a conference center, and self parking.
The Arch Convention Hotel offers 293 accommodations with safes and complimentary newspapers. Beds feature down comforters. 50-inch flat-screen televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

This St. Louis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 17 years old are not allowed in the fitness facility.

The Arch Convention Hotel features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. Each day guests can enjoy a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 10000 square feet (929 square meters) include a conference center. This business-friendly hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Arch Convention Hotel is a smoke-free property.

A complimentary manager's reception is offered each day.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 40 per day)
  • Street parking available
  • Uncovered self parking on site (USD 40 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (10,000 square feet of space)
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 35.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from December 14 2024 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Parking area

Alternate facilities will be available offsite during the renovation.

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 40 per day
  • Nearby parking fee: USD 40 per day (410 ft away)
  • Late check-out fee: USD 35.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Guests under 17 years old are not allowed in the fitness facility, and guests under 17 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ramada Plaza Hotel St. Louis Downtown/At Convention Center
Ramada Plaza St. Louis Downtown/At Convention Center
Holiday Inn St. Louis Downtown Conv Ctr Hotel
Holiday Inn Conv Ctr Hotel
Holiday Inn St. Louis Downtown Conv Ctr
Holiday Inn Conv Ctr

The Arch Convention Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 275 out of 1005 reviews
Rating 8 - Good. 218 out of 1005 reviews
Rating 6 - Okay. 186 out of 1005 reviews
Rating 4 - Poor. 140 out of 1005 reviews
Rating 2 - Terrible. 186 out of 1005 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cassandra

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I actually booked the room to spend some time with my grand kids. Swimming was our mission and it was accomplished. A ball was had by all my guests.
Stayed 1 night in Jun 2025

2/10 Terrible

Kelly

Stayed 2 nights in Jun 2025

6/10 Okay

Ian

Business traveler, Traveled with family
Liked: Staff & service, room comfort
It wasn't bad. But at the same time, it kinda sucked. This wasn't more the hotels fault, but the walls are pretty thin. We had some idiots next to us who didn't respect others and proceeded to be loud past midnight. Also, breakfast was kinda confusing. I wasn't sure if they offered it or not based on how small the area was. Also Parking... They didn't have ANY parking available. Had to pay for my parking elsewhere. Really sucked.
Stayed 2 nights in Jun 2025

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Got there at 11:30pm for them to tell me they cancelled my booking bc they been booked for 3 weeks and it was never cancelled on my end and every other hotel was completely booked
Stayed 2 nights in Jun 2025

2/10 Terrible

Alexis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Well for starters, check in time is anytime after 4pm so when I went to check in at midnight to get the response of, “Can you give us 10-15 minutes to clean,” I’m of course going to be upset. Our room should’ve been ready. Then we had originally booked a double queen room for them to move us into a 1 king bed, not too big a deal, just annoying. Then once in our room, the fire alarm kept beeping every thirty seconds and instead of fixing the issue, they moved us to another room again. We slept, then in the morning, our shower was broken so we grabbed our things and went back to the first room to get ready for the day. None of the bathrooms even matched when it came to providing product either. All around terrible experience and I will not be staying there ever again.
Stayed 1 night in Jun 2025

4/10 Poor

GISELLE

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Meagan

Traveled with family
Liked: Staff & service

Needs wors

We booked before the hotel charged names and owners. We arrived after a 10 hour road trip only to find out that our room was still not clean. We were finally put in a room at 10:30p.m. The desk attendant did everything she could to help us. It was out of her control. Air conditioner didn’t work the first night, so we switched to a different room the next night.
Stayed 2 nights in Jun 2025

2/10 Terrible

Kelsey

Traveled with group
Disliked: Staff & service
Booked our room 3 weeks in advance and they sold our room to someone else without telling us until we checked in. We were in town for a concert so all other hotels were completely sold out. I would never return to this hotel or recommend it to anyone. Terrible customer service with no remorse for the situation.
Stayed 1 night in Jun 2025

2/10 Terrible

Brett

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We could not check into the property at check in time. No rooms were clean. We went to the baseball game and came back, 1.5 hr wait time in line to get the keys to our room. Did not get checked in until almost 2am. After driving 6 hours, and attending a baseball game with a 10 month old, you can imagine how frustrating it was to not be able to access a room. The staff that was there, which wasn't very many, were nice. Not one thing got cleaned the entire time we were there. Every hall trash, lobby trash, trash outside rooms were there all weekend. The same disgusting pizza box outside the room close to us was there all weekend. Dirty linens were outside all the rooms being cleaned for two days. It was an absolute crap show for this hotel. They advertise free parking. Well, we had to pay for parking at a public lot. 14 dollars for one night and 42 dollars the next night. Employee cars parked in the front entrance blocking up the entire area, Couldn't load or unload vehicles. It was disappointing at best. They turned so many people away for being over booked and the amount of people just sitting in the lobby waiting on a room with their luggage was crazy. Bad management.
Stayed 2 nights in Jun 2025

4/10 Poor

Stephanie

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was so friendly and nice. It is clear they don’t have enough people to take care of the property. Pool area was dirty and water was cloudy. Trash cans outside were over flowing. Had to go back multiple times and get new keys because they won’t work. Took hours to get towels and pillows for our room. The room temperature was over 75 degrees and the thermostat wouldn’t work.
Stayed 2 nights in Jun 2025

8/10 Good

angela

Stayed 1 night in Jun 2025

2/10 Terrible

Cortney

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This stay was an absolute disaster. It used to be owned by Holiday Inn but recently changed ownership. We traveled from 5hrs away with a high school baseball team. The hotel canceled the 18 rooms that had been reserved for the high school boys! Even though the coach called 3 days earlier and confirmed. They did absolutely nothing to resolve this and said it wasn’t their problem. While dealing with this, multiple other people staying came to the front desk saying their rooms were either dirty, keys wouldn’t work, or their AC isn’t working and room is 85+ degrees. Our room AC didn’t work. The ceiling above the shower was cracked with obvious water damage. The mini fridge didn’t work. The walls are paper thin so you can hear everything from the other rooms. I called 4 times asking for extra pillows and were told they would bring some up but nobody ever came. The pool was out of service. The driveway of the hotel has horrible potholes. One of the housekeepers told us since the new management took over it’s been terrible there. I highly recommend staying absolutely anywhere else other than this hotel.
Stayed 2 nights in Jun 2025

10/10 Excellent

Natalie

Liked: Cleanliness, amenities
Stayed 2 nights in Jun 2025

2/10 Terrible

Rosa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost the check-in took so long and very inconvenient that many rooms got cancelled. About a 2 hour wait. My brothers wait was about 4 hrs that he had to call twice to get an update on his room. My bedding was dirty and not well cleaned. This is last time I will stay here. Not to mentioned there was not even any kind of discount offered or any courtesy for all the inconvenience.
Stayed 2 nights in Jun 2025

4/10 Poor

Jessie

Traveled with family
Liked: Cleanliness, room comfort
The booking system is a total mess. The hotel was overbooked and one of our two rooms was unavailable. Staff promised it would be ready the next day, and instead it was cancelled completely. Every time we were in the lobby, there was a long line of angry people at the front desk—We heard one group say they’d walked into the room they were given and it was filthy. Another said they’d walked into a room with people asleep in the beds. We tried out the pool to make the best of the amenities, and it was so chlorinated you couldn’t see anything under your waist, and our eyes all burned from the smell. They’re really going through it here. Don’t stay.
Stayed 2 nights in Jun 2025

2/10 Terrible

Jessica, Pacoima

Traveled with family
Disliked: Cleanliness, staff & service, amenities
This was the worst experience! We booked this hotel with the convenience of how close it was to the stadium. We arrived at 5pm and our room was not ready. There were other people in the lobby who had been waiting for over 2 hrs for a room. Ended getting ready for the ballgame in the lobby and headed to the game. We arrive back to the hotel around 1am & the room was still not ready. Finally got a room at 2am and when we got to our room we did not have AC, we had to go buy our own fan. No matter at what time we left the room, there was always trash and dirty linen in the hallways. Overall the worst experience. Never coming back here.
Stayed 2 nights in Jun 2025

6/10 Okay

Anthony

Stayed 2 nights in Jun 2025

6/10 Okay

Herb

Traveled with group
Stayed 2 nights in Jun 2025

8/10 Good

Bill or Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got there at 3:30 and was told we would have to wait 30 minutes. So when we came back in a different young lady that check us in was absolutely precious. The room was clean very appreciative of that. The area does not seem safe. The immediate area around the hotel seems ok though. Parking was terrible so be prepared to walk !!! So the grandkids wanted to go swimming….bad idea! Pool is very little and there was approximately 30 kids trying to play! Jumping on each other by accident because pool so little. We got the kids out after just a few minutes because it was just to dangerous. No towels and people were just walking down the hallways dripping water everywhere! Plenty of room to expand it but probably never will. Buy you some drinks to keep in your room because at the “snack shop” they are $3.00 for a bottle, but the vending machine has drinks for $2.25! So up to you just giving a heads up! The rooms do have a small refrigerator and microwave. From an all day zoo adventure then overnight stay to go to the cardinals game on Sunday…the 3 rooms that we occupied were great! Thanks!
Stayed 1 night in Jun 2025

6/10 Okay

Angel

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Front desk staff was friendly and very helpful. Our check in time was scheduled for 4pm and we were not able to get in our room until closer to 6pm. They were overly busy and limited staff but the staff that helped us were wonderful. Beds were comfortable and the room nice but overall the hotel needs updates.
Stayed 1 night in Jun 2025

2/10 Terrible

Lamoi

Stayed 1 night in Jun 2025

2/10 Terrible

ben

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They initially tried to putus in a single king room when we booked for 3 people. That room was on the 4th floor which I assume the staff lives on? It was an absolute mess with staff running everywhere. Back to the desk, finally traded for a double queen on the 3rd floor. Room was okay, but no working remote for the TV. Went back to frint fmdesk where they gave us a remote and saud good luck. We finally just bought one. Parking? What parking. You're gonna walk 2 blocks for parking. We will never stay here again, awful hotel, awful location DO NOT RECOMMEND!
Stayed 2 nights in Jun 2025

2/10 Terrible

Diego

Traveled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2025

2/10 Terrible

Kimetra

It all started when we were told they did not have our payment that was paid two months prior. The mattress was hard on our back and the ice machine did not work. The air was not cold. Front desk was rude when we tried to explain and they kept cutting us off. Trying to contact hotels.com and now they show they don’t show payment when we have receipt showing we paid back in April
Stayed 1 night in Jun 2025

2/10 Terrible

Chase

Disliked: Cleanliness, amenities, property conditions & facilities
what a terrible experience, “ room wasn’t clean” give me 5 more minutes two hours later. Didn’t check in until 9 something
Stayed 1 night in Jun 2025