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Comfort Suites St Charles - St Louis

2.5 star property

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Photo gallery for Comfort Suites St Charles - St Louis

Property entrance
Suite, Multiple Beds, Accessible, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes
Exterior
Lobby
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Gym
  • 24/7 front desk
  • Parking included

Explore the area

Map
1400 S 5th St, St. Charles, MO, 63301
  • Ameristar Casino St. Charles
    ‪8 min walk‬
  • St Charles Convention Center
    ‪18 min walk‬
  • Hollywood Casino Amphitheatre
    ‪5 min drive‬
  • St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Suite, Multiple Beds, Accessible, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Accessible, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking (2 Queen, 2 Person Sofa Bed)

Suite, Multiple Beds, Non Smoking (2 Queen, 2 Person Sofa Bed) | In-room safe, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Non Smoking (2 Queen, 2 Person Sofa Bed)

  • 300 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, in-room safe, desk

Best Western Plus The Charles Hotel

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.0 out of 5, Very Good, (1004)
The price is $87
per night
$101 total
includes taxes & fees
May 12 - May 13
Best Western Plus The Charles Hotel

About this property

Comfort Suites St Charles - St Louis

St. Charles hotel walkable to Ameristar Casino St. Charles
An indoor pool, a 24-hour fitness center, and a snack bar/deli are available at this hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and laundry facilities.
Comfort Suites St Charles - St Louis offers 71 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 14 years old are not allowed in the swimming pool or fitness facility.

Comfort Suites St Charles - St Louis features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center. This business-friendly hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Onsite self parking is complimentary.

A complimentary full breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 6:00 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 9:30 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Built in 2001
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
Alcohol is not served at this property
Guests under 14 years old are not allowed in the swimming pool or fitness facility, and guests under 14 years old are only allowed in the swimming pool and fitness facility with adult supervision

Property is also known as

Comfort Suites Hotel St. Charles
Comfort Suites St. Charles
Comfort Suites St Charles St Louis
Comfort Suites St Charles - St Louis Hotel
Comfort Suites St Charles - St Louis St. Charles
Comfort Suites St Charles - St Louis Hotel St. Charles

Comfort Suites St Charles - St Louis Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 450 out of 890 reviews
Rating 8 - Good. 275 out of 890 reviews
Rating 6 - Okay. 93 out of 890 reviews
Rating 4 - Poor. 44 out of 890 reviews
Rating 2 - Terrible. 28 out of 890 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

William

Very dissatisfied customer.

We were not able to go due to a Family emergency. When we booked the room, when we tried to boor the $4.50 per person to apply the cancelation policy, it would not let us. When the Family emergency came up int the Tuesday prior to arrival, I called the hotel and explained both the inability to pay the cancelation fee as well as that we had a family emergency. They were very rude and would not even consider to place our One Key money back on the account. I then called Hotels.com and spoke with a representative and they also called the hotel with the same results. It was 4 days prior to arrival and am sure that the room was re-rented and they were able to rent it out thus getting double compensation. Due to theses reasons I will NEVER attempt to book a room at this hotel and am not sure I will be using Hotels.com as it was thru the website that would not allow me to purchase the cancelation policy. We always do as we know things come up. And unfortunately this was one of those times.
Stayed 1 night in Jan 2025

2/10 Terrible

Savannah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My five-year-old son found a cockroach behind the toilet
Stayed 2 nights in Jan 2025

4/10 Poor

aby

Liked: Staff & service
Location
Stayed 2 nights in Jan 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always consistent and helpful staff. Location is very convenient to all St Charles riverfront attractions
Stayed 1 night in Jan 2025

10/10 Excellent

Monique

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Matt answered all my questions and made sure we had everything we needed for our comfort.
Stayed 2 nights in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities
This place was very clean. The staff was friendly. Would definately reccomend
Stayed 1 night in Jan 2025

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Average

It wasn't the best place we've ever stayed but it wasn't the worst. It was just average. The young lady attending the breakfast was very pleasant and friendly though.
Stayed 2 nights in Dec 2024

6/10 Okay

Max

Liked: Staff & service
Disliked: Property conditions & facilities
They require a $100 security deposit for an overnight stay charged my card twice for the deposit. The room wasn’t that clean you could tell it hadn’t been thoroughly cleaned recently just beds made and trash picked up.
Stayed 1 night in Jan 2025

10/10 Excellent

Patricia

Traveled with partner
Liked: Amenities
The hotel was nice. The breakfast could have been better stocked. Several things only had one or none.
Stayed 1 night in Jan 2025

4/10 Poor

padraic

Stayed 1 night in Dec 2024

10/10 Excellent

Leann

Stayed 2 nights in Dec 2024

10/10 Excellent

Zoe

Stayed 2 nights in Dec 2024

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Anthony

Stayed 1 night in Dec 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant and helpful. Room was very clean and neat, rest of the facility appeared to be well taken care of. Good value for the dollar.
Stayed 2 nights in Dec 2024

4/10 Poor

Mike

Misprint, and a toilet leak night no rest

Listing showed jetted tub had walk in shower, toilet kicked on to refill every 15 mns didn’t get rest because of constant water refilling noise.
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Property conditions & facilities
Cuz
Stayed 1 night in Dec 2024

4/10 Poor

Chelsea

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Won't be back

No soap for hands or body wash. Dirty blankets and sheets had actual 'crust' on them.
Stayed 1 night in Dec 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk pertains were very friendly and efficient. Breakfast was nice and well attended. Clean and fresh.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing, made our pre-Christmas family trip wonderful.
Stayed 3 nights in Dec 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024