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Comfort Inn St. Louis - Westport Event Center

3.0 star property

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Photo gallery for Comfort Inn St. Louis - Westport Event Center

Lobby
1 bedroom, premium bedding, pillowtop beds, in-room safe
Lobby sitting area
Lobby
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Pool
  • Pet friendly
  • Housekeeping
  • Parking included

Explore the area

Map
12031 Lackland Rd, Maryland Heights, MO, 63146
  • Westport Plaza
    ‪6 min walk‬
  • Hollywood Casino Amphitheatre
    ‪8 min drive‬
  • Hollywood Casino
    ‪10 min drive‬
  • St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Double Beds, Non Smoking

  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 Queen Bed, Accessible, Non Smoking

  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Business Room, 1 King Bed, Non Smoking

Business Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Business Room, 1 King Bed, Non Smoking

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 2 Queen Beds, Non Smoking

Business Room, 2 Queen Beds, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Business Room, 2 Queen Beds, Non Smoking

  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Best Western Plus St. Louis West-Westport

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.0 out of 5, Very Good, (1001)
$135 nightly
The price is $135 total
includes taxes & fees
Best Western Plus St. Louis West-Westport

About this property

Comfort Inn St. Louis - Westport Event Center

3-star Maryland Heights hotel connected to the convention center, close to Westport Plaza
This hotel features a 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite.
Comfort Inn St. Louis - Westport Event Center offers 170 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Maryland Heights hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Comfort Inn St. Louis - Westport Event Center features a 24-hour fitness center and a seasonal outdoor pool. A computer station is located on site and wired and wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center and meeting rooms. A complimentary breakfast is offered. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and a garden. Complimentary self parking is available on site. Guests can use the health club at a partner property.

Comfort Inn St. Louis - Westport Event Center has designated areas for smoking.

Guests are offered a complimentary buffet breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Extended parking on site (surcharge)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (34 inches high)
  • Grab bar near toilet (34 inches high)
  • Lever door handles
  • Pool hoist on site
  • Portable hoist available
  • Raised toilet seat (28 inches high)
  • Roll-in shower (36 inches wide)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from May 13 2025 to May 25 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a one-time cleaning fee of USD 150.00
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 25 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
An off-leash area is available

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per night plus USD 150.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to October
Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Comfort Inn Hotel Westport
Comfort Inn Westport
Comfort Inn Westport Hotel Maryland Heights
Comfort Inn Westport Saint Louis/Maryland Heights, MO
Comfort Inn St Louis Westport Hotel Maryland Heights
Comfort Inn St Louis Westport Hotel
Comfort Inn St Louis Westport Maryland Heights
Comfort Inn St Louis Westport

Comfort Inn St. Louis - Westport Event Center Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 272 out of 1001 reviews
Rating 8 - Good. 291 out of 1001 reviews
Rating 6 - Okay. 194 out of 1001 reviews
Rating 4 - Poor. 137 out of 1001 reviews
Rating 2 - Terrible. 107 out of 1001 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Lawrence

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

not planning on staying again

Service was great but the condition is poor. When I tried to use the internet I found I had to move to a corner of the room away from the desk. The fitness room photos showed free weights, there was none, and the machine was held together litterly by a shoestring. Curtains need cleaned. The heater was on 64 but I was burning up. There were a few other things but won't elaborate.
Stayed 3 nights in Feb 2025

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Marcus

Stayed 1 night in Feb 2025

8/10 Good

keshia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort

Decent for a quick stay.

First off the people that work there were fantastic and breakfast was amazing. The room was decent. Exhaust fan in bathroom didn’t work so everything fogged up. Only found one plug that worked. And even though it’s not the hotels fault the people next to us were blaring music so loud after 11pm. Overall we may not stay there again.
Stayed 2 nights in Feb 2025

4/10 Poor

Ashley

Rooms could be a little more updated and none of the bed side outlets worked. All the outlets in the room were very loose. Bathtub was not cleaned properly
Stayed 2 nights in Feb 2025

2/10 Terrible

Owen

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotels website stated they had a bar , there was NO bar anywhere in the facility , we got into our room and there was no trash can . We asked for one and never got it. The very early morning of check out we went down and got breakfast and there was seems to be like homeless people in the dining area . The lady with blonde hair doing everything in the dining area was speaking to someone loudly about doing drugs and if they had any to come back and get high with her. We go back up to the room , try to use the restroom located in our room and it was somehow clogged when we never used it that morning. We go tell staff , and they never came up to fix it. We had to leave and find somewhere to use the restroom. Never going back , highly DONT recommend. The pictures are a “ catfish “ situation. Do NOT go here.
Stayed 1 night in Feb 2025

2/10 Terrible

Alneesah

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This place was falsely advertised, my toilet wasn’t clean there was pee drippings on top of toilet seat and then when I raised it there was cigarette ash on seat and in toilet, I literally am just using the bed and leaving in the morning I’m not using that nasty bathroom I will be going somewhere else to stay fit the rest of my trip in ST . Louis
Stayed 1 night in Feb 2025

8/10 Good

Martha

Business traveler, Traveled with partner
The breakfast was excellent- plenty of choices n the food tasted good
Stayed 1 night in Jan 2025

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Sandy

Stayed 1 night in Jan 2025

8/10 Good

Jenimar

Liked: Cleanliness
The breakfast is very good. The room was clean although I stayed for 8 nights and the room was never refreshed. There was an unpleasant cigarette/marihuana smell in the hallways.
Stayed 7 nights in Jan 2025

2/10 Terrible

Brock

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Terrible for the weather

Everything was ok and I mean only OK. Except for the hot water there was NONE.. we could not shower. there was no hot water. The sheets so you could see the static electricity. It was shocking us very badly. It actually hurt. And our son is only two. And the temperature outside was 12° dead of winter and even colder than that during the night. It was terrible
Stayed 1 night in Jan 2025

2/10 Terrible

Kismett

Stayed 1 night in Jan 2025

8/10 Good

John

Stayed 5 nights in Dec 2024

10/10 Excellent

John

Stayed 8 nights in Dec 2024

6/10 Okay

Shonte

Disliked: Amenities, property conditions & facilities
Check in was a breeze! No issues. The property is a bit dated and could use some updates, but it was clean. When I arrived, there were several people loitering outside the hotel which caused concern for my safety. However, I slept through the night with no issues. I likely will not stay here again.
Stayed 1 night in Dec 2024

6/10 Okay

Chris

Stayed 2 nights in Nov 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall
Stayed 2 nights in Dec 2024

8/10 Good

Kara

Business traveler
Liked: Staff & service
Customer Service was great! Rooms could definitely use some upgrading. Beds were really stiff, shower head leaked. The plus in the bathroom was really wore out, couldn’t plug in anything. Breakfast was average.
Stayed 3 nights in Dec 2024

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid like the plague.

Don't fall for the occasional good review. My guess is those are paid. This hotel was awful. The service was awful. The condition of everything was awful. We had to change rooms in the middle of the night because things didn't work on our room. The staff was rude at all times. Parking was horrible. This is absolutely the worst place to stay in St Louis. Not sure if I'm being clear here avoid this place like it is covered in covid. I have never in my life met rooter staff members that I met at this place. And as much as I hate to throw it up I feel like my race played a part in my treatment. Never again will I disregard two or three bad reviews thinking those are outliers. The bad ones are the ones that are real.
Stayed 2 nights in Nov 2024

6/10 Okay

Doug

Liked: Cleanliness
Disliked: Staff & service, room comfort
I liked the room and it was pretty clean, but there were three problems that really made my stay less enjoyable than it could have been. First, the TV remote didn't work right. After a lot of trial and error I figured out the power button turned the channel up, the mute button turned the channel down. The volume up turned the volume up. To turn the volume down or turn the TV off, you had to find the hidden button on the TV itself and hold to bring up a menu, then figure out how to work the menu. Second, didn't get my wake up call. I was in town for a medical visit and having trouble getting up anyway, so without the wakeup call I slept thru breakfast. Finally, there was hot water in the sink, but none in the shower.
Stayed 1 night in Nov 2024

8/10 Good

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible stay for five days.

It was not a good stay. We asked for housekeeping to change our linen. It was never changed. We had to ask them to empty the trash. The carpet and walls were dirty. We got locked out on the last night. I was frightened going out to my car because people were smoking marijuana each time we went outside. We will never stay at that hotel again. You can use the name Mary on the review. I would rather my real name not be used because I am on Social Media. Jean Collins Turner
Stayed 5 nights in Nov 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024