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Best Western Plus The Charles Hotel

3.0 star property

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Photo gallery for Best Western Plus The Charles Hotel

Relax in a spacious room with a large bed, two bedside tables, and a flat-screen TV.
Enjoy meals and refreshments in a communal dining space under shaded picnic tables.
Relax in comfort with a flat-screen TV, office chair, and sofa, perfect for unwinding after a long day.
Welcome to our reception area, featuring a curved reception desk with a metallic finish and glass partition.
Welcome to our hotel lobby, featuring a central reception area with a digital screen, cash register, and brochures.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Housekeeping
  • Parking included
  • Gym

Explore the area

Map
1425 South 5th Street, St. Charles, MO, 63301
  • Historic Main Street
    ‪9 min walk‬
  • Ameristar Casino St. Charles
    ‪10 min walk‬
  • St Charles Convention Center
    ‪11 min walk‬
  • St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(52 reviews)
  • 321 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 410 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 410 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub )

Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub ) | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub )

7.6 out of 10
Good
(4 reviews)
  • 321 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub )

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub ) | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub )

7.0 out of 10
Good
(6 reviews)
  • 321 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(45 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Welcome to our reception area, where friendly staff are available to assist with your stay. Guests can check in and access amenities from the computer monitor and telephone.

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The price is $119 total
includes taxes & fees
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About this property

Best Western Plus The Charles Hotel

3-star St. Charles hotel walkable to Ameristar Casino St. Charles
Along with an indoor pool, this smoke-free hotel has a fitness center and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Best Western Plus The Charles Hotel offers 133 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This St. Charles hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Best Western Plus The Charles Hotel features an indoor pool and a fitness center. Wireless Internet access is complimentary. This 3-star property offers access to a business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers barbecue grills, a vending machine, and multilingual staff. Complimentary self parking is available on site.

Best Western Plus The Charles Hotel is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Dennys - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Restaurants on site

  • Dennys

Things to do

  • Games
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night (maximum USD 125.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night (maximum USD 125.00 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Best Western Plus Charles
Best Western Plus Charles Hotel
Best Western Plus The Charles
Best Western Plus The Charles Hotel Hotel
Best Western Plus The Charles Hotel St. Charles
Best Western Plus The Charles Hotel Hotel St. Charles

Best Western Plus The Charles Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 446 out of 1010 reviews
Rating 8 - Good. 284 out of 1010 reviews
Rating 6 - Okay. 147 out of 1010 reviews
Rating 4 - Poor. 73 out of 1010 reviews
Rating 2 - Terrible. 60 out of 1010 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jan

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I didn’t think the room looked as nice as the pictures on site. The remodeling detracted from the experience. People were painting and baseboards were off
Stayed 1 night in Apr 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

howard

Business traveler
Disliked: Room comfort

Not very clean

Room wasn't very clean. Bed sheets looked dirty.
Stayed 1 night in Apr 2025

6/10 Okay

Norma

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We got there about 11pm and the desk clerk was kinda rude and the weed smell in the motel was awful
Stayed 2 nights in Apr 2025

2/10 Terrible

Duane, Farmington

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a breeze, staff very friendly and helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

brian

Stayed 1 night in Mar 2025

6/10 Okay

Krystal

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is going through a remodel so there is a bit of the mess but the staff did a wonderful job making our stay delightful.
Stayed 2 nights in Apr 2025

10/10 Excellent

Liza, Herriman

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Apr 2025

10/10 Excellent

Martez

Stayed 1 night in Mar 2025

8/10 Good

Bobbi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Marvin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was friendly. Parking lot was dark and hard to maneuver.
Stayed 1 night in Feb 2025

8/10 Good

Lindsay

Stayed 2 nights in Mar 2025

10/10 Excellent

Deborah

Stayed 2 nights in Mar 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Meagan

Stayed 1 night in Mar 2025

2/10 Terrible

Michael

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room we were offered was nothing like what was listed in the pictures. Very old, mildew smell, stains on the carpet. Not impressed at all
Stayed 1 night in Mar 2025

10/10 Excellent

Tammy

Traveled with family
Thank you for all that you do. You’ll have good attitude. The breakfast was great. The staff was great. The hotel was clean and when you come in, they give you a lot of information about the hotel or what you can do there. I love the fact that the prices are great there and you all do not ask for a deposit and just a card down that is wonderful. Me and my family didn’t have any money for real, but we only had enough to pay for the hotel but we didn’t have enough for a deposit and it was good to know that you all do not recommend a deposit we was affected by the tornado storm so we did not have any lights. Thank you so much.
Stayed 1 night in Mar 2025

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Busy area
Stayed 1 night in Mar 2025

10/10 Excellent

Linda J.

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and they have a good breakfast with gluten free options We were also traveling with a small dog and the facility is pet friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

SHANTA

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Experience!
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

Service great bed and shower sucked

The service was really great when I checked in and the lobby looks really nice. Just like the pictures on the bed. Looks nothing like the beds on the pictures. You could still see the Springs. That's how thinned out and overused the mattresses. They look fluffy and soft on the pictures.But it was sunk in in the middle and not a bed.That I would like to spend a hundred and fifty dollars on just to sleep in.
Stayed 1 night in Feb 2025

10/10 Excellent

Trevion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well
Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with good selection for dining close by
Stayed 2 nights in Feb 2025