6/10 Okay
Cynthia
Traveled with family
May 18, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Unfortunate experience
First be aware that that there is no elevator, so if you enjoy dragging your luggage up 2 flights of 20 stairs, then this is the place for you! Our room was great, the bed was comfy, and the breakfast was pretty standard and tasty. However, upon returning to our room on night 2 at midnight after celebrating my son’s wedding, we were ready to fall into bed. But our card keys for the room wouldn’t work. We paid for 2 nights and our stuff was still in the room. So my husband went to the front desk, and the lady gave him new cards. Then those didn’t work. She then brought up the master keys cause it was getting ridiculous at that point, but nothing worked! After 20 minutes of this, she finally calls the assistant manager who says that they will be there within 20 minutes. 40 minutes later she arrives and walks by us in the lobby saying sorry we’ll get this checked out. 10 more minutes and she comes to us saying oh it was just the batteries in the door going bad. Would you like me to change them now or just wait til tomorrow so you can go to sleep? We’re like, really?!! No apology and she offered us 2 free drinks for our trouble. Crazy
Cynthia
Stayed 2 nights in May 2025