6/10 Okay
Vanessa
Traveled with partner
Oct 12, 2024
The room service food needs to improve. They sent us the wrong order twice. The chicken sandwich was always overcooked; basically burned. We tried to order a pizza and they said the cut off time to order pizza is 11pm. But room service is 24hours?
Housekeeping can use some work as well. We left our room at 11am and didn’t return until 7pm and our room wasn’t cleaned so I tried calling the front desk to ask for clean towels at least and nobody answered the phone. So I ended up having to leave the room to go to the front desk. No apology but stated someone will bring us towels. It took an hour for the towels to come. I then asked to speak to a manager; I received no call back from the manager who was supposedly not there at the moment.
The staff at the pool were great but overall I wouldn’t go back to this resort.
Vanessa
Stayed 4 nights in Sep 2024