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Heritage Hotel

3.0 star property

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Photo gallery for Heritage Hotel

TV
Reception
Standard Room, 2 Double Beds | Balcony
Suite, 1 King Bed | Private kitchenette | Microwave, coffee/tea maker, cookware/dishes/utensils
Property entrance

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Parking included
  • Air conditioning

Explore the area

Map
Heritage Quay, St. John's, Antigua
  • Heritage Quay
    ‪1 min walk‬
  • Jolly Harbour Marina
    ‪4 min walk‬
  • Dickenson Bay Beach
    ‪4 min drive‬
  • St. John's (ANU-V.C. Bird Intl.)
    ‪10 min drive‬

Room options

View all photos for Executive Queen Room, 2 Queen Beds

Executive Queen Room, 2 Queen Beds | Living area | TV

Executive Queen Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive King, 1 King Bed

Executive King, 1 King Bed | Living area | TV

Executive King, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Balcony

Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

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View from property

Jolly Beach Antigua - All-inclusive

  • Pool
  • All inclusive
  • Spa
  • Parking included
3.6 out of 5, Good, (1019)
$223 nightly
The price was $422
The price is $223 total
includes taxes & fees
Jolly Beach Antigua - All-inclusive

About this property

Heritage Hotel

3-star St. John's hotel with private balconies
A restaurant, a 24-hour business center, and a conference center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a microwave in a common area, laundry facilities, and a 24-hour front desk.
Heritage Hotel offers 47 accommodations with safes and complimentary bottled water. Rooms open to balconies. Televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This St. John's hotel provides wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) for a surcharge. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The hotel offers a restaurant. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and meeting rooms. This St. John's hotel also offers a terrace, gift shops/newsstands, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

Heritage Hotel is a smoke-free property.

Flamboyant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 8 per day)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Restaurants on site

  • Flamboyant

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 5.00 per person, per night. This tax does not apply to children under 6 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 8.00 per day (rates may vary)
  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Heritage Hotel St. John's
Heritage St. John's
Heritage Hotel Hotel
Heritage Hotel St. John's
Heritage Hotel Hotel St. John's

Heritage Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 69 out of 352 reviews
Rating 8 - Good. 98 out of 352 reviews
Rating 6 - Okay. 108 out of 352 reviews
Rating 4 - Poor. 46 out of 352 reviews
Rating 2 - Terrible. 31 out of 352 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Mariusz

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities
Cheapest hotel in the area if not on the entire island ,interior need big time updating, a little problem with the parking if you rented a car, water was cut of every day from about 9am but it was back on when we comeback to the hotel around 7pm Good location but sewage smell is terrible as St. John’s don’t have a good infrastructure, outside on the streets there is trenches that are covered with 2’x4’concrete plates , there is spaces between the plates and you can see running sewage and it is used as a sidewalks so the fumes evaporate ant it is not pleasant Over all I would recommend this place if you only need to stay overnight from the stand point of location and the price, there is definitely no problem with the a/c, it is right at the port where all the ships dock and it’s very close to all the water taxis and meeting points if you book a trip or if you want to go to Barbuda the boats are half a block away
Stayed 6 nights in Mar 2025

10/10 Excellent

Jan

Stayed 1 night in Mar 2025

8/10 Good

GEORGIA

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Karen

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The customer service at the hotel was decent. The hotel linens and towels had permanent stains and were severely discoloured. The hotel needs an upgrade in most ares; amenities were very old, some tiles were lose, fixtures need changing and even curtains appeared beyond their life expectancy.
Stayed 3 nights in Mar 2025

10/10 Excellent

robert

Stayed 1 night in Mar 2025

6/10 Okay

Glenn

Liked: Cleanliness
Stayed 3 nights in Feb 2025

8/10 Good

david aldon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay nice location
Stayed 1 night in Feb 2025

4/10 Poor

Rolando

Business traveler
Disliked: Property conditions & facilities
This hotel needs to be taking off Expedia because what you see on line is not what you get when you arrive there. From since this place was built nothing has ever been changed. Shower handle is corroded, face basin change color from its original color, and the list goes on and on. I don’t recommend this place for no vacation at all no matter how cheap it is. Heritage please do better than that.
Stayed 2 nights in Feb 2025

6/10 Okay

Huldah

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Near the market and bus station
Stayed 10 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location

Nice hotel for the money. Very convenient location in the heart of St. John’s. Just blocks from the cruise port and a number of restaurants within easy walking distance. Taxi stand just around the corner.
Stayed 3 nights in Jan 2025

2/10 Terrible

Shauna

Stayed 4 nights in Jan 2025

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Godfrey

Liked: Cleanliness, staff & service
Stayed 10 nights in Jan 2025

6/10 Okay

Pierre

Bruyant mais… bien situé

L’endroit est très bien situé, en plein cœur de st-john. Par contre, nous y étions un samedi … très très bruyant.
Stayed 1 night in Jan 2025

4/10 Poor

Danny

Liked: Staff & service
Absolutely horribly noisy! The music from the established across the street mega phone into our room like we were 5 feet from the speaker. Was not able to get any rest until the place closed after midnight.
Stayed 1 night in Jan 2025

6/10 Okay

Engina

Stayed 2 nights in Jan 2025

2/10 Terrible

Risha

Disliked: Property conditions & facilities, room comfort

Roaches and thin scratchy sheets

From the moment we walked in the check in attendant was very unfriendly & unhelpful & said there was an additional $6 hotel charge that was not included in the already long list of additional hotel charges. When we got to the room the very first thing we saw was 2 roaches in the shower. The towels were very dingy and looked very used not to mention the long strand of hair that was stuck in the washcloth. We stayed the one night, my wife refused to stay another. There was a fowl odor. People in prison get thicker blankets. Bugs in the light fixture. Pieces of the ceiling falling out. 15inch TV in the farthest corner of the room. There was no vending machine or ice machine we were assigned to the 4th floor. Found out the next morning the one small elevator for the entire hotel is broken. Upon checkout we requested help with luggage & was told, there’s no one to help, while watching 2 other employees sitting,talking and texting in the lobby. We had to carry 4 large suitcases down 4 flights of stairs. After requesting a discount for the inconvenience, the attendant laughed and said no. Upon leaving the same 2 employees still sitting in the lobby texting. Please update the star rating on your booking site because the pictures definitely don’t match.
Stayed 1 night in Jan 2025

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 5 nights in Dec 2024

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was in transit so i only spent 1 night. I liked that there were a few restaurants close by. The food and drinks at Cutie's was great. The waffle and ice cream at Fred's was awesome
Stayed 1 night in Jan 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Terry

Disliked: Cleanliness, property conditions & facilities, room comfort
Extremely noisy all night long. This hotel is in the middle of downtown and the town parties all night long, loud cars, loud music, and loud people.
Stayed 1 night in Dec 2024

10/10 Excellent

Joycelyn

Liked: Cleanliness
It was very easy to get around in this area. It was very crowded at certain times and that made it difficult to get where you wanted to go. I enjoyed my trip to Antigua.
Stayed 7 nights in Nov 2024

10/10 Excellent

SALLY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised. The bed was very comfortable and the location was great. It was perfect for what we needed! Thank you!
Stayed 1 night in Nov 2024

2/10 Terrible

Mark

Business traveler
Disliked: Staff & service, property conditions & facilities

And was stopped by another member of staff

When I arrived at Heritge Hotel early evening in the 20th Nov 2024 I was greeted by a lovely receptionist who was very chatty , polite and very welcoming to the extent that since I booked a expensive suite I was given a complimentary breakfast , I was asked to fill in form stating what I would like for my breakfast the form Was returned and received by the very nice staff in the resturant . I was served the breakfast and it was nice. However I was then asked to pay for it and I refused telling the staff to contact reception as I had been given a complimentary breakfast . I returned to my room and the phone was ringing and it was the day receptionist who was very rude and told me I would pay for the breakfast and it was not complimentary . I told her I was not paying for it and to contact the nice lady who was on reception the night before she then hung up on me. Very soon after I went to reception and a local girl with dyed ginger hair looked at me and said we contacted the receptionist that was on duty the night before and she did say I had been given a complimentary breakfast and that she had decided to uphold the fact that this had happened . I was by now getting very angry as there was no apology or politeness from Her and you could see in her face she was very angry .she said you owe 5 dollars hotel tax and three the card reader in front of me I refused to pay until she acted correctly with manners . She then went to attack me
Stayed 1 night in Nov 2024

6/10 Okay

Stephen

Traveled with group
Good location
Stayed 7 nights in Oct 2024