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The Monterey Hotel, Sure Hotel Collection by Best Western

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Monterey Hotel, Sure Hotel Collection by Best Western

Fitness facility
Exterior
Outdoor spa tub
Superior Room, 1 Double Bed (Converts to 2 Twin Beds) | Free cribs/infant beds, free WiFi, bed sheets
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Hot Tub
  • Gym
  • Pool
  • Room service

Explore the area

Map
St Saviours Road, St. Saviour, JE2 7LA
  • Jersey St. Saviour's Church
    10 min walk
  • St. Helier Central Market
    13 min walk
  • King Street
    14 min walk
  • Jersey (JER)
    19 min drive

Room options

View all photos for Superior Room, 2 Twin Beds

Free cribs/infant beds, free WiFi, bed sheets

Superior Room, 2 Twin Beds

  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed (Converts to 2 Twin Beds)

Superior Room, 1 Double Bed (Converts to 2 Twin Beds) | Free cribs/infant beds, free WiFi, bed sheets

Superior Room, 1 Double Bed (Converts to 2 Twin Beds)

  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Converts to 2 Twin Beds)

Standard Room, 1 Double Bed (Converts to 2 Twin Beds) | Free cribs/infant beds, free WiFi, bed sheets

Standard Room, 1 Double Bed (Converts to 2 Twin Beds)

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Free cribs/infant beds, free WiFi, bed sheets

Superior Room, 1 Double Bed

  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Free cribs/infant beds, free WiFi, bed sheets

Standard Room, 1 Double Bed

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 1 Twin Bed

Standard Single Room, 1 Twin Bed | Free cribs/infant beds, free WiFi, bed sheets

Standard Single Room, 1 Twin Bed

  • 151 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | Free cribs/infant beds, free WiFi, bed sheets

Superior Room, Multiple Beds

  • 269 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

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Exterior

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includes taxes & fees
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About this property

The Monterey Hotel, Sure Hotel Collection by Best Western

3-star St. Saviour hotel steps from Springfield Stadium
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a steam room, and a spa tub are onsite.
The Monterey Hotel, Sure Hotel Collection by Best Western offers 73 accommodations with coffee/tea makers and hair dryers. 38-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This St. Saviour hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool and an indoor pool, The Monterey Hotel, Sure Hotel Collection by Best Western provides a spa tub and a steam room. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

2 meeting rooms are available. This eco-certified hotel also offers a fitness center, a terrace, and tour/ticket assistance. Complimentary self parking is available on site.

The Monterey Hotel, Sure Hotel Collection by Best Western is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:00 AM.
Gordinis - This restaurant specializes in local and international cuisine and serves breakfast and dinner.
Late night fare is available from room service (during limited hours).

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: GBP 17 for adults and GBP 9.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gordinis

Things to do

  • Bicycle rentals
  • Gym
  • Indoor pool
  • Seasonal outdoor pool
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Free crib
  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 38-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service
  • Tea bags/instant coffee

More

  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
Deposit is payable by credit card and is due 7 days prior to check-in. The property will contact guests 7 days prior to arrival to collect payment.

Renovations and closures

The property is closed between January 2 and March 1.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.00 for adults and GBP 9.5 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 7:30 AM to 9:00 PM

Property is also known as

Monterey Hotel St. Helier
Monterey St. Helier

The Monterey Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 153 out of 363 reviews" "
Rating 8 - Good. 164 out of 363 reviews" "
Rating 6 - Okay. 40 out of 363 reviews" "
Rating 4 - Poor. 4 out of 363 reviews" "
Rating 2 - Terrible. 2 out of 363 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Dawn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros were the excellent and attentive staff. The breakfast buffet was hot, varied and delicious. The distance to St Helier is walkable which gives a great choice of restaurants for the evening meal. Indoor heated pool and jacuzzi - which was actually hot. Cons were simply the heat - we were there in the last week of July when there was a heatwave, which was lovely by day - but by night too much as there’s no air conditioning in the rooms or indeed elsewhere in the hotel. Outdoor pool not heated - in fact, freezing.
Stayed 7 nights in Jul 2024

8/10 Good

JEREMY

Liked: Cleanliness, staff & service, room comfort
Short stay in Jersey
Stayed 4 nights in Jul 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again
My travel to get here was fraught with issues. From the moment I walked in the door to the time I left, everything about the stay here was a treat. Excellent customer service, comfortable room, nice bar and restaurant.
Stayed 2 nights in May 2024

8/10 Good

Emmanuel

Stayed 1 night in Sep 2023

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel . Staff helpful and friendly.
Stayed 4 nights in Sep 2023

10/10 Excellent

Ian

Stayed 5 nights in Aug 2023

6/10 Okay

Simon

Stayed 3 nights in Jul 2023

4/10 Poor

andrew

Business traveler
Stayed 2 nights in Jun 2023

6/10 Okay

Soumya Kumble

Liked: Cleanliness
Stayed 3 nights in Jun 2023

10/10 Excellent

Catherine

Stayed 1 night in Apr 2023

8/10 Good

Esther

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff are friendly
Stayed 3 nights in Apr 2023

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good for a 3 star
Some modern facilities a bit lacking - no plugs near the bed. TV too small for a very large room. Restaurant staff very attentive and lovely. Every body very pleasant and we would stay again.
Stayed 7 nights in Apr 2023

10/10 Excellent

Ben M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were exceptionally friendly, hotel was comfortable and quiet.
Stayed 1 night in Feb 2023

10/10 Excellent

Paul

Stayed 1 night in Oct 2022

8/10 Good

Catherine

Stayed 1 night in Sep 2022

8/10 Good

Nigel

Traveled with family
Liked: Cleanliness, staff & service
Great staff. Food was good but it is very noisy at night with the busy road with having to leave the windows open and having no air con was a problem for us. The fan provided doesn’t really do anything. Had a good stay but have booked a different hotel for next year as defo need air con to be able to sleep.
Stayed 7 nights in Aug 2022

10/10 Excellent

suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and Reception staff on arrival very helpful. The room was spacious, ideal for us as a family of 4 and facilities very good. Only downside was not being able to order from the bar menu , and not really knowing where we could go for dinner - as hotel is a 10-15 min from high street. But would still recommend :-)
Stayed 2 nights in Aug 2022

10/10 Excellent

Kesh

Stayed 3 nights in Aug 2022

10/10 Excellent

Michael James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The two pools were well maintained. Breakfast was very good. It would be better if the bedroom windows would open further to let more fresh air in.
Stayed 7 nights in Aug 2022

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so friendly and helpful. The room was quiet and overlooked the pool. It was hot when we there so air-con would have made the stay perfect but we were given fans so that helped. There is a short walk to Millennium Park where there are shops and bars and only took us 20 mins to walk to the main shopping area and Liberation Square is just a little further on. We would definitely stay there again
Stayed 3 nights in Jul 2022

2/10 Terrible

Kim

Liked: Cleanliness
Disliked: Room comfort
Avoid....no air-conditioning!!!!!
Avoid during summer. NO AIR-CONDITIONING!!!!!!! Most uncomfortable night's sleep I have ever had. Even after changing rooms and being given a fan, sweated all through the night. Hotel was very expensive, so the least I would have expected was air-conditioning and a comfortable night's sleep. Staff in the morning were not interested at all and didn't even ask if we'd enjoyed our stay!!! I said to the lady on reception, in case she was interested, that we had had a very uncomfortable night's sleep. She told me to do a review on Trip Advisor!! I told her I definitely would!!! Over-priced meal in restaurant. Prawn cocktail tasted tainted of something (smoked salmon?) - it was simply awful!! Breaded chicken tough and almost inedible - I left half of it!! I am former airline crew who has stayed in hotels all over the world. This was the worst experience of a hotel stay. Very disappointed.
Stayed 1 night in Jul 2022

10/10 Excellent

Simon

Stayed 1 night in Jul 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jun 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Good food, friendly efficient staff, some bedrooms dated and in need of update but overall good accommodation.
Stayed 5 nights in May 2022

8/10 Good

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Nice room but far too hot even with heating off … was unable to open the windows. Breakfast was excellent.
Stayed 2 nights in Apr 2022