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Grand Jersey Hotel & Spa

5.0 star property

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Photo gallery for Grand Jersey Hotel & Spa

Beach views, serves lunch and dinner
Exterior
Deluxe Double Room, Ocean View | 1 bedroom, premium bedding, in-room safe, individually decorated
Indoor pool
Couples treatment rooms, sauna, hot tub, steam room, body treatments

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
Esplanade, St. Helier, Jersey, JE2 3QA
  • King Street
    ‪8 min walk‬
  • Port of Jersey
    ‪8 min walk‬
  • St. Helier Central Market
    ‪11 min walk‬
  • Jersey (JER)
    ‪8 min drive‬

Room options

View all photos for Superior Double Room, Ocean View

Superior Double Room, Ocean View | 1 bedroom, premium bedding, in-room safe, individually decorated

Superior Double Room, Ocean View

  • Sea view
  • 215 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Classic Double Room, Sea View

Classic Double Room, Sea View | 1 bedroom, premium bedding, in-room safe, individually decorated

Classic Double Room, Sea View

  • Sea view
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room (may have frosted Windows)

1 bedroom, premium bedding, in-room safe, individually decorated

Classic Double Room (may have frosted Windows)

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Ocean View

Suite, Ocean View | 1 bedroom, premium bedding, in-room safe, individually decorated

Suite, Ocean View

  • Sea view
  • 435 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, Ocean View

Deluxe Double Room, Ocean View | 1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Double Room, Ocean View

  • Ocean view
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, Park View

1 bedroom, premium bedding, in-room safe, individually decorated

Classic Double Room, Park View

  • Park view
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room (may have frosted window)

1 bedroom, premium bedding, in-room safe, individually decorated

Classic Twin Room (may have frosted window)

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Small Classic Double

Small Classic Double | 1 bedroom, premium bedding, in-room safe, individually decorated

Small Classic Double

  • 108 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room, Park View

Deluxe Double or Twin Room, Park View | 1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Double or Twin Room, Park View

  • Park view
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

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About this property

Grand Jersey Hotel & Spa

5-star St. Helier hotel walkable to Port of Jersey
Catch some rays at the nearby beach or spend the day relaxing at Grand Jersey Hotel & Spa's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Housekeeping is available on request.
Grand Jersey Hotel & Spa offers 123 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This St. Helier hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Grand Jersey Hotel & Spa features an indoor pool and a health club. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of meeting rooms and coworking spaces. This Victorian hotel also offers a hot tub, a sauna, and a terrace. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Grand Jersey Hotel & Spa is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Tassili - This beachfront fine-dining restaurant specializes in British cuisine and serves dinner only. Reservations are required.
Victoria's - This brasserie specializes in British cuisine and serves breakfast and dinner. A children's menu is available. Reservations are required. Open daily.
Champagne Lounge - This beach bar specializes in British cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Hungarian, Polish, Portuguese, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (GBP 6.66 per day)
  • Free self parking on site
  • Limited onsite parking (max 8 spaces per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 25 for adults and GBP 12.50 for children
  • 2 restaurants
  • A bar/lounge
  • Private picnics

Restaurants on site

  • Champagne Lounge
  • Tassili
  • Victoria's

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference center
  • Coworking space
  • Meeting rooms

Outdoors

  • Direct access to the beach
  • On the bay
  • Terrace
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1890
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 25.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 25.00 for adults and GBP 12.50 for children
  • Nearby parking fee: GBP 6.66 per day(164 ft away; open 24 hours)
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 16 years old are allowed in the pool from 7 AM to 12:30 PM and from 2 PM to 7 PM.

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool without adult supervision
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grand Jersey
Grand Jersey Hotel
Grand Jersey Hotel St. Helier
Grand Jersey St. Helier
Hotel Grand Jersey
Grand Jersey St Helier
Grand Jersey Hotel Spa
Grand Jersey Hotel & Spa Hotel
Grand Jersey Hotel & Spa St. Helier
Grand Jersey Hotel & Spa Hotel St. Helier

Grand Jersey Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 723 out of 1001 reviews
Rating 8 - Good. 213 out of 1001 reviews
Rating 6 - Okay. 44 out of 1001 reviews
Rating 4 - Poor. 12 out of 1001 reviews
Rating 2 - Terrible. 9 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment our taxi pulled up outside the hotel we were greeted and looked after our entire stay. The staff were lovely, the food was great and we had a great room. We definitely will be coming back for another visit. I’m so glad we chose this hotel, staying here really made our holiday.
Stayed 4 nights in Mar 2025

6/10 Okay

adam

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall stay good, bit of a let down as I payed for a upgrade at property and the upgraded room was worse then the original room I paid for
Stayed 1 night in Feb 2025

10/10 Excellent

Jordan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A fantastic stay

A beautiful hotel, very pleasant and helpful staff, exceptional room and view. Food was incredible. Great location for easy access to St Helier and beyond. Would highly recommend and gladly stay again
Stayed 2 nights in Feb 2025

10/10 Excellent

Matthew John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Paul was brilliant and gave us a great welcome. All the staff were fantastic. Spa was very nice. Breakfast spot on. Clean tidy and a great place to stay. Thanks all
Stayed 3 nights in Feb 2025

10/10 Excellent

Paula

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Hadi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It doesn’t look 5 star hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

Johylie, Exeter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful sea view and overlooking Elizabeth Castle. Plenty of fruit and refreshment available. Very good location.
Stayed 3 nights in Jan 2025

10/10 Excellent

John, Kingston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel in a great location. Lovely staff! Nothing was too much! Lovely breakfast and spa and a first class experience all round!
Stayed 3 nights in Jan 2025

10/10 Excellent

Jo-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Graham

Stayed 3 nights in Nov 2024

10/10 Excellent

c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

6/10 Okay

Manjit

Liked: Cleanliness, staff & service
Grand jersey is not a five star hotel Rooms and bathrooms are really small The AC did not work in the first room. I was offered a second room, the shower screen did not fit and the water did not drain Maintenance entered my room without even giving me a chance to open the door. It’s not a hotel I would recommend to family or friends
Stayed 3 nights in Nov 2024

10/10 Excellent

Tracey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room, great service, tasty breakfasts. Nice pool with access to steam room, sauna and jacuzzi. Great location for buses to all areas of the island. Sea view. All round lovely stay
Stayed 5 nights in Oct 2024

10/10 Excellent

Richard, South Croydon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful hotel. We receievd a warm and friendly welcome. Check in was fast and wfficoent and we got some grway recommendations of places to visit and thinhs to do in the area. We enjoyed the Champagne Bar with tremendous vuews across the nay to Elizabether Castle which we also have from out very comfortable room on the third floor. Everythjng is so walkable here. We had dinner in the hotel which was lovely. The service is notbaly good with everyone so warm and focused on delivering a great experience. I will be back for sure.
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand provides outstanding service in all areas. All the staff are excellent, providing a high standard of friendly, efficient service. Our room was to a high standard with a fine sea.view. The spa facilities are very good and the breakfast superb, offering and extensive array of buffet dishes as well as 'cook to order' and lighter options. Would not hesitate to recommend and will certainly use again.
Stayed 5 nights in Oct 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

Fantastic service from all staff set this hotel apart. Paul greeted us and invited us to check in and from there on everyone
Stayed 2 nights in Oct 2024

10/10 Excellent

Georgina Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service from all the staff
Stayed 4 nights in Oct 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

6/10 Okay

Janet

Stayed 4 nights in Oct 2024

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great short break in Jersey.

Very nice hotel with friendly staff and nice restaurant. We will stay again.
Stayed 3 nights in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Really loved our stay at the Grand. Staff were very friendly and helpful. Spa and pool was excellent and the breakfasts were amazing. Location was fantastic with everything within walking distance or a bus ride from the bus station down the road.
Stayed 3 nights in Oct 2024