When we arrived, the teenager at the front desk informed me that he couldn't check us in because the server was down and there was no other way to check in. After a long period of standing around waiting I asked If I could call the manager. He finally got some superior on the phone and was able to get us checked in through some wizardry that the desk attendant on staff was obviously unaware of and in no hurry to learn. I told the desk attendant multiple times that I was travelling with two dogs. He said there would be a pet charge which I knew, but felt the least they could do would be to comp that charge considering I was already largely inconvenienced by delayed checkin. I agreed however, but he also could not apply that charge at the time of checkin because I guess they're computer system is a 1997 Gateway or something comparable. So he said he would have to input that charge later.... Then well into the evening after 10pm I get a phone call from a new guy at the front desk, waking me up, to ask me again, now for the fourth time if I was traveling with pets. I guess their computer system had just come online and they wanted to check their little boxes no matter how disruptive it was to their guests... This place only cares about getting every last scent from their guests, no consideration at all for travelers. If I hadn't forced the original front desk person to call a manager, I would have been standing there all evening unable to check in.