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Pier House

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pier House

Spa
View from property
Exterior
Restaurant
Restaurant

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant

Explore the area

Map
Harbour Front, Charlestown, St Austell, England, PL25 3NJ
  • Charlestown Harbour
    1 min walk
  • Charlestown Shipwreck and Heritage Centre
    2 min walk
  • Charlestown Beach
    3 min walk
  • Newquay (NQY-Newquay Cornwall)
    28 min drive

Room options

View all photos for Superior Double Room, Sea View

Superior Double Room, Sea View | Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room, Sea View

  • 172 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • 151 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Harbor View

Deluxe Double Room, 1 King Bed, Harbor View | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Double Room, 1 King Bed, Harbor View

  • 172 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 1 King Bed, Partial Sea View

Premium Double Room, 1 King Bed, Partial Sea View | Desk, iron/ironing board, free WiFi, bed sheets

Premium Double Room, 1 King Bed, Partial Sea View

  • 172 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

  • 151 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Property grounds

The Cornwall Hotel Spa & Estate

Pool
Spa
Parking included
Free WiFi
4.5 out of 5, Wonderful, (930)
The price is $93
per night
$112 total
includes taxes & fees
Dec 8 - Dec 9
The Cornwall Hotel Spa & Estate

About this property

Pier House

3.5-star St Austell B&B with restaurant
This smoke-free bed & breakfast features a restaurant, a bar/lounge, and free WiFi in public areas.
Pier House offers 23 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 42-inch Smart televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The bed & breakfast offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. A total renovation of this property was completed in June 2024.

Pier House is a smoke-free property.

Pier House has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 8 per day)
  • Street parking available

Food and drink

  • A bar/lounge
  • A restaurant

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Tile flooring in public areas
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 25 to December 25:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: GBP 8.00 per day (150 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

Pier House Charlestown
Pier House Hotel Charlestown
Pier House Hotel St Austell
Pier House St Austell
Pier House B&B St Austell
Pier House Hotel
Pier House St Austell
Pier House Bed & breakfast
Pier House Bed & breakfast St Austell

Pier House Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 242 out of 303 reviews" "
Rating 8 - Good. 46 out of 303 reviews" "
Rating 6 - Okay. 10 out of 303 reviews" "
Rating 4 - Poor. 4 out of 303 reviews" "
Rating 2 - Terrible. 1 out of 303 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Room with a fantastic view
Gicen the stay was booked very last minute we could not have chosen better. On arrival Will was very helpful with checkin. The room with uts sea view was wonderful and worth every penny. Comfy bed, modern bathroom, well stocked mini bar. Restaurant foid was of a high standard. Room 21 is tge room
Stayed 1 night in Aug 2024

10/10 Excellent

JULIE

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Luke

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel matched with an incredible location
Stayed 1 night in Aug 2024

10/10 Excellent

David

Stayed 1 night in Aug 2024

8/10 Good

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charleston Trip at The Pier House
great stay at The Pier House..... confortable bed lovely little touches like 2 free korevs in the fridge, changing robes to borrow and treats for my dog. room was quite warm as window didnt open much but a fan was quickly provided which helped.
Stayed 1 night in Aug 2024

10/10 Excellent

Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were all so friendly and the room cleanliness and style was amazing! The DAB radio in the room was a great touch, we listened to it in the mornings when waking up and when getting ready to go down for dinner! The food was delicious, including the breakfast!
Stayed 3 nights in Aug 2024

10/10 Excellent

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Tonia

Traveled with group
Liked: Amenities
Large comfortable bed, good thick curtains (I like it dark!) Roomy shower too with rain Forest and hand held shower. Wonderful views and excellent sun terrace, superb breakfast choice, pancakes were amazing. Plus I absolutely loved all the paintings and decor style, lovely relaxed feel. Would definitely go again. (I already knew Charlestown well)
Stayed 2 nights in Aug 2024

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in a stunning location.
Stayed 1 night in Aug 2024

8/10 Good

Vanessa

Business traveler
Liked: Cleanliness, staff & service, amenities
A mixed bag here - newly refurbished after a fire and only been open a few weeks. The rooms are nice enough with some lovely touches (the Pier House waterproof jacket an excellent idea) and extremely comfortable beds with wonderful crisp linen. Hotel services need some improvement - too few staff when arrived due to rota mixup so had to wait ages to be checked in (not great after a 4.5 hour drive) - the hanging rail in the bedroom is only accessible for individuals over 6ft tall (seriously!) and there were several light bulbs missing - even after a 5-day stay - not rocket science to sort those surely??!! Oh - and not much storage space. On the plus side the food and service and all of the team in the restaurant were excellent - great choice and very very well cooked - everything I chose was delicious - and looked after admirably by all of the team. Would I stay again - not sure - would need to find out the facilities of the room and whether I could hang up my clothes for the week !
Stayed 5 nights in Aug 2024

8/10 Good

Nicola

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't beat this location
Fantastic location, parking just up the street (my low van doesn't like the very cobbled car park). Food great, staff great. Lots of cool extras like dryrobe and beach bag in room.
Stayed 1 night in Jul 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

ROSEMARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Couple of days break to unwind and recharge our batteries. Room was clean and nothing was too much trouble.
Stayed 2 nights in Aug 2024

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Cornish getaway
A last minute get away and we were pleased we chose the Pier House🙌 The decor is beautiful and the establishment is super clean! Our bedroom was small but had everything we needed and the staff were lovely. The only down side is there is no air con and in the height of summer the room was extremely hot!! It would be good if there were fans available. on a small note, our room was towards the back and we were woken up by staff talking very loudly at 5am!! forgetting guest rooms are above the outside part.
Stayed 2 nights in Jul 2024

10/10 Excellent

peter

Stayed 1 night in Aug 2024

4/10 Poor

GD

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Poor service and cleaniness
It took 30 minutes to check-in, very strict not before 3.00pm, no toilet rolls in room. Bathroom not cleaned and left wet twoels on floor plus moved dirty coffee cups into bathroom - why? Dinner service was extremely slow and you had to get up to get a waitress.
Stayed 2 nights in Jul 2024

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Charlotte, Dolton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very clean. Friendly staff. Amazing food. Would definitely recommend.
Stayed 1 night in Jul 2024

10/10 Excellent

Howard

Stayed 1 night in Sep 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love Charlestown and the location of Pier House
Stayed 2 nights in Dec 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay, lovely staff, great food and wonderful sea views from the room.
Stayed 2 nights in Dec 2022

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for a wonderful stay.
From the moment we arrived we were treated as though we were the only people there. From reception to dining room and bar all members of staff were courteous and welcoming. The room and the view from it were unbelievable. The bed was enormous and extremely comfortable. The food in the dining room was amazing with perfect sized portions. The selection of real ales (my favourite tipple) was excellent as was the wine ( the bosses favorite). I cannot give enough praise for this hotel, in fact, we enjoyed our stay so much we have already booked to stay there over Christmas next year. To all staff at the Pier House Hotel a massive thank you.
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, but...
Very good indeed but was cold during the night and there were no blankets in the room. Ask beforehand! Also no toiletries in bathroom except fixed soap/shampoo dispenser.
Stayed 2 nights in Dec 2022

10/10 Excellent

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pier reviewed for Comfort.
A very warm welcome on arrival set a very good impression. My room was pleasantly decorated and well maintained. The bed was very comfortable and with no external noises, I slept very well. The breakfast was good, again with very welcoming and helpful staff. There was limited on-street parking directly outside of the hotel or a free carpark a short walk away. A lovely hotel in a very picturesque, sleepy part of Cornwall
Stayed 1 night in Nov 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022