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Castillo Real Resort Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Castillo Real Resort Hotel

Lobby lounge
Lobby lounge
Outdoor pool
Front of property
Cleanliness standards

Reviews

8.2 out of 10

Very good

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Parking available
  • Air conditioning
  • Free WiFi

Explore the area

Map
530 A1a Beach Blvd, St. Augustine, FL, 32080
  • St. Augustine Beach
    2 min walk
  • La Cocina International Restaurant
    1 min walk
  • Palatka Station
    41 min drive
  • St. Augustine, FL (UST-Northeast Florida Regional)
    24 min drive

Room options

Standard Room, 1 King Bed, Accessible, Pool View

  • Sleeps 3
  • 1 King Bed

Executive Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Partial Ocean View

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Partial Ocean View

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Balcony, Pool View

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Queen Beds, Patio, Pool View

  • Sleeps 4
  • 2 Queen Beds

Executive Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
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About this property

Castillo Real Resort Hotel

3-star St. Augustine hotel steps from St. Augustine Beach
Along with an outdoor pool, this smoke-free hotel has a spa tub and self parking. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out, and tour/ticket assistance. Housekeeping is available on request.
Castillo Real Resort Hotel offers 60 accommodations with DVD players and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Castillo Real Resort Hotel features an outdoor pool and a spa tub. Wired and wireless Internet access is complimentary. This Art Deco hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge).

Castillo Real Resort Hotel is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (USD 10.65 per day)
  • Onsite parking includes off-street options

Things to do

  • Outdoor pool
  • Spa tub

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from July 22 2024 to March 31 2025 (completion date subject to change). The following areas are affected:
  • Front desk
  • Hallway
  • Lobby
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15 per night

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 10.65 per day
  • Rollaway bed fee: USD 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Castillo Real Hotel
Castillo Real Hotel St. Augustine
Castillo Real St. Augustine
Castillo Real Resort
Castillo Real Resort Hotel Hotel
Castillo Real Ascend Hotel Collection
Castillo Real Resort Hotel St. Augustine
Castillo Real Resort Hotel Hotel St. Augustine
Castillo Real an Ascend Hotel Collection Member

Castillo Real Resort Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 524 out of 1021 reviews" "
Rating 8 - Good. 232 out of 1021 reviews" "
Rating 6 - Okay. 137 out of 1021 reviews" "
Rating 4 - Poor. 72 out of 1021 reviews" "
Rating 2 - Terrible. 56 out of 1021 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Joey

Liked: Cleanliness
Stayed 2 nights in Sep 2024

2/10 Terrible

laura

Disliked: Cleanliness, property conditions & facilities
Theres no restaurant, the entry doors are broken, leaving you to use use the side door thats never locked. Our 1st room had sand on floors, no towels & partial hygiene products. Lighting is terrible, no vending other than by pool, pool towels are thin, small & flimsy. The door to bathrooms obstruct the sink area & theres not a single shelf in the showers to put products on. Not even a soap dish. Rhonda, the employee on our 2nd night was very good & helpful tho. She's the best thing the hotel offers.
Stayed 2 nights in Sep 2024

10/10 Excellent

RONDA

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was great except going thru renovations which meant no onsite dining . Rhonda at the front desk is absolutely wonderful . Right on beach and near town .
Stayed 5 nights in Sep 2024

8/10 Good

Sandy

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Will come stay again once the remodel has been completed!
Stayed 2 nights in Jun 2024

2/10 Terrible

Mila

Stayed 2 nights in Aug 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Fun. Go Dawgs
Stayed 1 night in Sep 2024

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, easy checkin, great pool. 2 minute walk to beach.
Stayed 1 night in Sep 2024

10/10 Excellent

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you to Rhonda who took especially good care of us upon check in. We look forward to the updates and will be back again next year.
Stayed 2 nights in Sep 2024

10/10 Excellent

Donna

Business traveler
Beautiful September!!
Stayed 1 night in Sep 2024

6/10 Okay

Kerry

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is a dead area for cell signals. I couldn't use my hot spot. The hotel did not have internet for almost 3 days. I work remotely so I had to leave my room to work. It is a small and very quiet hotel. It charges a daily parking fee but they are not responsible if anything happens to your car. It is not worth paying full price.
Stayed 3 nights in Sep 2024

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, spacious room, nice staff
This was our second trip to the St. Augustine area and our first stay with the Castillo Real. The staff were very friendly and helpful, and our stay was pleasant. The hotel is undergoing some renovations, so there was construction noise between 9a-5p each day (we knew this before arriving). Our room had a few quirks - the sink area was lit with a floor lamp instead of a traditional vanity, the floor had a transition that wasn't level, and there was only one towel hook in the bathroom, with none near the sink. The shower water was always warm, but never got super hot. All of this may have been due to the construction in process, but it was a little odd. The bed was comfy, the room spacious, and the experience nice. The location is great - very easy to access and get in/out. The beach is an easy walk, and whether you're going to stay at the beach or visit parts of St. Augustine, the hotel is very conveniently located. We'd gladly stay here again.
Stayed 5 nights in Sep 2024

4/10 Poor

Mark

Disliked: Amenities, property conditions & facilities
The property restaurant is closed/under renovation, (as is much of the hotel), the hot tub didn't work and they immediately charged you per day for parking at check in. Night staff said they'd get someone in morning to look at hot tub. Spoke to day manager next day and they had no pass down of the issue and said they'd also have someone fix it but it was never fixed over the entire weekend. Has potential to be a nice hotel but is poorly run.
Stayed 2 nights in Sep 2024

6/10 Okay

Patti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was overall pleased with the hotel. However, I was disappointed that the breakfast that was supposed to be included is not actually included because the restaurant is closed. Also, there was only decaf coffee in my room. It was too late to swap it out when I realized it close to checkout time. The amount spent for the one night stay should have included the breakfast that was Advertised as included.
Stayed 1 night in Sep 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay clean, quiet very nice.
Stayed 2 nights in Aug 2024

8/10 Good

TARA

Traveled with family
Liked: Cleanliness, staff & service
The property is undergoing restoration and renovation. A few minor inconveniences during our stay. We are looking forward to seeing the improvements when completed!
Stayed 1 night in Aug 2024

10/10 Excellent

Julio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2024

6/10 Okay

Mike

Liked: Staff & service
Our stay in the executive suite was below average overall. While the room was spacious, it was clearly worn with heavily used furniture that’s in need of an update. The cleanliness of the room could have been better, as it didn’t feel as fresh as we’d hoped. The front desk staff, however, was incredibly friendly and helpful, which made a positive impression. Unfortunately, the on-site restaurant was closed during our stay, which was disappointing. Additionally, be warned—parking on the property comes with a $10 fee, which we weren’t expecting. Overall, an okay experience, but improvements to the rooms, better communication about the restaurant closure, and transparency about parking fees would go a long way.
Stayed 1 night in Sep 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Aug 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good but noisy construction.
Stayed 2 nights in Aug 2024

2/10 Terrible

Benjamin

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My stay at Castillo Real was a disaster. The hotel is under construction, but this crucial detail was buried in the fine print on Expedia, and their website gave no proper warning. My "Executive Queen Suite" turned out to be a standard queen room with none of the promised amenities—no separate rooms or ocean view, just a city view and a space that felt like a construction zone. The website misleadingly featured photos of a luxurious tub, but my room had an unfinished shower with no space for soap, no full-length mirror, no towel racks, and nearly bare walls. When I asked the reception, I was told my room was still under renovation—something they never disclosed during booking. Housekeeping was by request only, which would have been acceptable if it were the only issue. However, being charged $500 for a room that was incomplete and not as advertised is outrageous. The hotel's response was to waive a $20 parking fee as compensation, which felt like a joke. After complaining via Expedia, I was refunded only $50—far from enough for such a disappointing experience.
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
We did enjoy our stay, however, our room was awkward. So much room without a comfortable TV watching area. We had to pull chairs up front, I know the front desk said they’re still remodeling, but the room felt very bare and not very cozy.
Stayed 1 night in Aug 2024

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lori the evening manager went out of her way to accommodate me and my wife. She was awesome!!
Stayed 2 nights in Aug 2024

8/10 Good

David

Liked: Staff & service, room comfort
Great weekend getaway
Considering the renovations going on we had a great stay. I can't wait to see the finished product. Walking distance to the beach and some great restaurants! Would definitely recommend.
Stayed 1 night in Sep 2024