2/10 Terrible
Nataliya
Traveled with family
Nov 6, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel, would not recommend!
We arrived with friends, and it was an absolute disaster from the start. It quickly became clear that this hotel is not worth the money.
1. Cleanliness is a total disappointment. As soon as we entered the room, we could immediately smell stale air. The bed linen was covered in dust, and there were visible stains on the mattress. It was obvious that someone had stayed there before us and not much had been cleaned. The blankets and pillows smelled musty, and even after we requested a change of sheets, it didn’t improve the situation.
2. The bathroom is a nightmare. The bathroom was full of hair — on the floor, in the sink, and in the shower. It looked like no cleaning had been done. The plumbing was old and filthy, the faucet barely worked, and the shower had only lukewarm water. It felt like we were in a rundown hostel, not a hotel.
3. No light in part of the room. There was no light in part of the room. We tried asking the front desk about it, but that only made things worse. The dark corner of the room was completely unusable because it was pitch black.
4. Front desk — rude and unhelpful. When we complained about the lack of cleaning and the issues with the room, the front desk staff responded in an incredibly rude and dismissive manner. They told us that it was “normal” for their hotel and that nothing would be done about it. This is how they treat paying guests.
Overall, it was a complete failure
Nataliya
Stayed 2 nights in Nov 2024