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Tru by Hilton Chicopee Springfield

2.5 star property

Choose dates to view prices

Photo gallery for Tru by Hilton Chicopee Springfield

Premium bedding, down comforters, blackout drapes, iron/ironing board
Exterior
Premium bedding, down comforters, blackout drapes, iron/ironing board
Terrace/patio
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Laundry

Explore the area

Map
440 Memorial Dr, Chicopee, MA, 01020
  • MassMutual Center
    ‪9 min drive‬
  • MGM Springfield
    ‪9 min drive‬
  • Naismith Memorial Basketball Hall of Fame
    ‪10 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪31 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower) | Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Room, 2 Queen Beds, Accessible, Bathtub (Hearing) | Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Towels

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Towels

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Accessible (Hearing) | Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, down comforters, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

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  • Breakfast included
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4.5 out of 5, Wonderful, (1003)
$152 nightly
The price is $152 total
includes taxes & fees
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About this property

Tru by Hilton Chicopee Springfield

Chicopee hotel with bar/lounge
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and a business center. Weekly housekeeping is available.
Tru by Hilton Chicopee Springfield offers 108 accommodations with irons/ironing boards and blackout drapes/curtains. Beds feature down comforters and premium bedding. 55-inch LED televisions come with premium cable channels.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Tru by Hilton Chicopee Springfield features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

A 24-hour business center is on site. This Chicopee hotel also offers a terrace, an arcade/game room, and a picnic area. Onsite self parking is complimentary.

Tru by Hilton Chicopee Springfield is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6 AM and 10 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Indoor pool

Family friendly

  • Arcade/game room
  • Art supplies
  • Children's games
  • Children's toys
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Outdoors

  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 floor
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0004550610
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Chicopee Springfield Hotel
Tru Hilton Springfield Hotel
Tru Hilton Chicopee Springfield
Tru Hilton Springfield
Tru Hilton Chicopee Springfie
Tru by Hilton Chicopee Springfield Hotel
Tru by Hilton Chicopee Springfield Chicopee
Tru by Hilton Chicopee Springfield Hotel Chicopee

Tru by Hilton Chicopee Springfield Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 628 out of 1010 reviews
Rating 8 - Good. 231 out of 1010 reviews
Rating 6 - Okay. 84 out of 1010 reviews
Rating 4 - Poor. 36 out of 1010 reviews
Rating 2 - Terrible. 31 out of 1010 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sergey, Plantation

Stayed 1 night in Feb 2025

10/10 Excellent

Amindo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly Recommended

Our experience was great! Customer service was great! area was great! Beds were Great!
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

monika

Stayed 1 night in Feb 2025

10/10 Excellent

monika

Liked: Cleanliness, property conditions & facilities
💕
Stayed 2 nights in Feb 2025

8/10 Good

Jeri A

Liked: Cleanliness
Stayed 1 night in Feb 2025

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
my room did not have a microwave, obvious mold, and mildew repairs on the drywall that left me with a severe sinus infection, not enough linens and towels. Was given attitude when asking for additional linens and towels. The pool was out of service.
Stayed 1 night in Feb 2025

10/10 Excellent

Khaled

Liked: Staff & service, property conditions & facilities
Staff are extremely helpful and friendly, and the property is spotless
Stayed 1 night in Feb 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N /a
Stayed 1 night in Feb 2025

10/10 Excellent

Troy Yearby

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 2 nights in Feb 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
My son and I stayed at this location for a week and it was nothing short of perfection. The breakfast was delicious.
Stayed 6 nights in Feb 2025

6/10 Okay

Janet L

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Ben

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good, slept
Stayed 4 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service
Good service and cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

rondell, Floral Park

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
A nice stay, clean and staff was very helpful.
Stayed 2 nights in Jan 2025

2/10 Terrible

Diana

Liked: Cleanliness
Disliked: Property conditions & facilities
I actually would like a refund. The room that I got the water in the shower wouldn't drain and the water was also luke warm not quite hot at all. So my showers in the middle of this winter were cold and on top of that i had to tolerate standing water. Disgusting!
Stayed 1 night in Jan 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Cool
Stayed 1 night in Jan 2025

10/10 Excellent

Travare

Stayed 1 night in Jan 2025

10/10 Excellent

samantha, jamaica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

MICHELLE, Bayside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Jill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very clean. The breakfast was good with good assortment of choices. The lobby was a good place to hang out and have a cup of tea and work. My only complaint is the pool water was cloudy and had a strong smell of chloramines. They need to work out the chemical balance and do daily checks. Other wise it was a pleasant stay.
Stayed 2 nights in Jan 2025

8/10 Good

walmelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Alana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tru's are always modern and clean, love the coffee bar in the lobby, plus the foosball tables, board games and pool provide great entertainment for kids. The breakfast was good and the rooms are spacious and comfy.
Stayed 1 night in Jan 2025

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities

Noisy, coldish hot water

My room was on the end closest to the highway, it was pretty loud. I had to turn the fan on to try and drawn it out. I also found the hot water wasn’t hot enough for my liking.
Stayed 1 night in Jan 2025

6/10 Okay

Dan

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Toilet not secured to the floor.... No hot water. Could not find our reservations.
Stayed 2 nights in Jan 2025