See all properties

Quality Inn West Springfield

2.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn West Springfield

Lobby
Seasonal outdoor pool
Exterior
Lobby
Standard Room, 1 King Bed, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Parking included
    Parking included
  • Laundry
    Laundry

Explore the area

Map
1150 Riverdale St, West Springfield, MA, 01089
  • Olympia Ice Center
    8 min walk
  • Big E
    3 min drive
  • Holyoke Mall
    4 min drive
  • Springfield, MA (CEF-Westover Metropolitan)
    18 min drive

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds

  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 245 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Best Western Springfield West Inn

Breakfast included
Parking included
Free WiFi
Air conditioning
4.0 out of 5, Very Good, (1003)
The price is $93
per night
$107 total
includes taxes & fees
Dec 7 - Dec 8
Best Western Springfield West Inn

About this property

Quality Inn West Springfield

West Springfield hotel walkable to Olympia Ice Center
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite. Housekeeping is available once per stay.
Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Quality Inn West Springfield features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 3 meeting rooms. Event facilities measuring 600 square feet (56 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Quality Inn West Springfield is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Tokyo Asian Cuisine Resta - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Languages

Chinese (Mandarin), English, Hindi, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Seasonal outdoor pool
  • Shopping mall
  • TV in common areas
  • Vineyard
  • Ziplining

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 600 square feet of conference space
  • Computer station

Outdoors

  • Terrace
  • Vineyard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September

Property is also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Quality Inn West Springfield Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 296 out of 1001 reviews" "
Rating 8 - Good. 262 out of 1001 reviews" "
Rating 6 - Okay. 195 out of 1001 reviews" "
Rating 4 - Poor. 128 out of 1001 reviews" "
Rating 2 - Terrible. 120 out of 1001 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Stayed 1 night in Aug 2024

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Richard D

Disliked: Cleanliness
Pet area unsatisfactory. Excluded floor one because it was used as halfway house for recently released incarnated individuals.
Stayed 2 nights in Aug 2024

6/10 Okay

Edward

Liked: Staff & service
Stayed 1 night in Aug 2024

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Khanh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, affordable, breakfast.
Stayed 1 night in Aug 2024

2/10 Terrible

Krista

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This hotel is housing people long term. It is dirty, feels unsafe, run!
Stayed 1 night in Aug 2024

6/10 Okay

Sonia

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Our recent stay at presented a mix of positive and negative experiences. The bed was comfortable, the AC worked efficiently, and the in-room amenities of a microwave, coffee maker, and fridge were convenient. However, there were several areas where the inn fell short. The breakfast options were disappointing, particularly with a malfunctioning waffle maker. The pool area lighting was inadequate, and access was inconvenient. The bedroom lighting controls were confusing, and the room itself showed signs of wear and tear with a damaged tissue box and rusty shower door. While we appreciated the in-room amenities, the lack of card payment options for vending machines was an inconvenience. We believe these issues could be easily addressed to improve the overall guest experience.
Stayed 1 night in Aug 2024

2/10 Terrible

Alfredo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Kristy

Liked: Staff & service
Maybe a room on the non-freeway side would be less noisy.
Stayed 1 night in Aug 2024

8/10 Good

Shawn

Traveled with family
Liked: Property conditions & facilities, room comfort
Everything was ok but i have been to a few hotels and none have a comfortable chair in the rooms it's sad.
Stayed 1 night in Aug 2024

2/10 Terrible

Dhananjay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clumsy, humid
Stayed 1 night in Aug 2024

6/10 Okay

Nicholas

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
visit the room before staying
The Hotel is pretty worn. Our first room was discusting, stains on the carpet, cigarette burns, dripping stains on the walls, all the furniture was damaged, wallpaper was ripped, bath had some sort of carpet at the botom that was coming off, the bathtub had been repainted and was scaling. We complained and were moved to the 3rd floor where the room was not as bad.
Stayed 2 nights in Aug 2024

2/10 Terrible

Sean

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually didn’t even stay there because we felt unsafe. Unfortunate because we lost all the money. The hotel was NOT as advertised. We stayed at a Fairfield about 10 minutes away instead. I would not recommend this Quality Inn to anyone.
Stayed 1 night in Aug 2024

10/10 Excellent

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very helpful.
Stayed 1 night in Aug 2024

4/10 Poor

ROBERT

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at check-in was very helpful at providing directions for me as I was in the area to attend a family wedding.
Stayed 1 night in Aug 2024

10/10 Excellent

Pamela

Traveled with family
Excellent service
Stayed 2 nights in Jul 2024

4/10 Poor

Susanna

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were given the wrong room at a late check-in. Had a very long walk back to front desk. The 2nd night the room key didn't work and hd to go all the way back to front desk again to reprogram the cards. Very old hotel, noisy, bad smells.
Stayed 2 nights in Jul 2024

8/10 Good

Nicholas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Spot for the Six Flags Ten Minutes away theres a few good spots to eat just outside the hotel Overall a good experience check in was quick rooms were updated and clean
Stayed 2 nights in Jul 2024

4/10 Poor

Sean

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The property outside was very dirty liter all over the place. Inside the hotel had a very musty smell the room itself was not the cleanest and had dirt and crumbs on the table and tv stand. Also when checking in the clerk at the check in desk tried to charge my card for the full price of the room after I had already paid for the hotel and was very rude and pushy saying that I could not have paid ahead after showing my bank transactions showing the charge for the price of the room Would not recommend this hotel to anyone
Stayed 1 night in Jul 2024

6/10 Okay

Jennifer

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Property was ok Needs to be updated Wallpaper was falling off the wall in bathroom Could have been cleaner
Stayed 1 night in Jul 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024