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Hilton Garden Inn-Springfield, MA

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton Garden Inn-Springfield, MA

Lobby
Exterior
In-room safe, desk, iron/ironing board, free cribs/infant beds
Snack bar
Indoor pool

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Hot Tub
  • Room service
  • Bar
  • Pet friendly
  • Gym

Explore the area

Map
800 Hall of Fame Avenue, Springfield, MA, 01115
  • Naismith Memorial Basketball Hall of Fame
    ‪4 min walk‬
  • Titanic Museum
    ‪9 min walk‬
  • MGM Springfield
    ‪12 min walk‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard King

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard King

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

Combined shower/tub, free toiletries, hair dryer, towels

Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Accessible

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Two Queens

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Two Queens

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed, Accessible

Combined shower/tub, free toiletries, hair dryer, towels

One King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Ocean View, Corner

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Indoor pool

Hampton Inn & Suites Springfield/Downtown

Pool
Breakfast included
Pet friendly
Parking included
4.3 out of 5, Excellent, (1002)
The price is $114
per night
$129 total
includes taxes & fees
Jan 27 - Jan 28
Hampton Inn & Suites Springfield/Downtown

About this property

Hilton Garden Inn-Springfield, MA

3-star hotel in South End
This hotel features 2 restaurants, an indoor pool, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business center, and a spa tub are onsite.
Hilton Garden Inn-Springfield, MA offers 143 accommodations with safes and coffee/tea makers. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an indoor pool, Hilton Garden Inn-Springfield, MA provides a spa tub and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 3-star property offers access to a 24-hour business center, meeting rooms, and limo/town car service. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Complimentary self parking is available on site.

Breakfast is available for a surcharge each morning.
Great American Grill - This restaurant serves breakfast only.
Uno Chicago Grill - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily breakfast available for a fee: USD 11.95 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Great American Grill
  • Uno Chicago Grill

Things to do

  • 24-hour gym
  • Indoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: approximately USD 11.95 per person
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0013222810
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel Springfield
Hilton Garden Inn Springfield
Springfield Hilton Garden Inn
Hilton Garden Inn Springfield Hotel Springfield
Hilton Garden Inn Springfield Hotel
Hilton Garden Inn Springfield MA Hotel
Hilton Garden Inn Springfield MA
Hilton Garden Springfield, Ma
Hilton Garden Inn-Springfield, MA Hotel
Hilton Garden Inn-Springfield, MA Springfield
Hilton Garden Inn-Springfield, MA Hotel Springfield

Hilton Garden Inn-Springfield, MA Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 507 out of 1001 reviews" "
Rating 8 - Good. 305 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, comfortable beds, nice area, would stay again.
Stayed 1 night in Oct 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Margaret F.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

Bradley

Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms need a refresh. There's no USB ports. Fixtures are dated. Breakfast buffet was confusing. Part is self serv, part is table service. Its Prix Fixe so why is there table service?
Stayed 1 night in Oct 2024

10/10 Excellent

JoAnne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Garden Inn stay
The room was clean. And spacious. It was a handicap room, which I was not expecting. So the bathroom was weird. Would have preferred a standard room.
Stayed 1 night in Oct 2024

4/10 Poor

RuthAnne

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Check in went well, the staff was very polite and made small talk while the computers were struggling to check us in. It was incredibly busy but the wait wasn’t too bad getting checked in. The room was clean but you could hear every single room around you including the one directly below you through the vents so it was loud listening to everyone and the dog barking under us. We left for the evening and didn’t return back until after 11, but when we did return there was vomit all over the floor and wall next to the elevators that hadn’t been cleaned up it just had towels thrown across it on the floor and the wall was still in pure sight so that was pretty gross. We had dinner delivered and the hotel didn’t want our dasher bringing our food to our door but eventually they let him up and he left it there for us which we received and enjoyed. The beds were clean, the shower was great, the tv was average (it worked but not great). Only other complaint was that the housekeeping staff came in our room an hour before check out and asked us “why we hadn’t checked out yet” and seemed annoyed that we were still packing everything up. I asked the front desk when we were checking out if check out had been at 11 and I was just misinformed but they said “no, why?” And I explained what housekeeping said and she made a face of ‘ahhh yeah that happens’ and said “well we are just busy tonight and trying to get ahead of it for cleaning” but overall it’s wasn’t a bad stay. Very comfy pillows. :)
Stayed 1 night in Oct 2024

6/10 Okay

Gwendolyn

Liked: Cleanliness, staff & service
Working lights
Stayed 2 nights in Oct 2024

10/10 Excellent

Catherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every time I have stayed a this hotel, I've had a great experience. Always safe and very clean
Stayed 1 night in Oct 2024

10/10 Excellent

sayward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Brendan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Sep 2024

10/10 Excellent

Jeffrey

Stayed 1 night in Sep 2024

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Room was clean and comfortable and in a convenient location for us. Beds didn’t look or feel like queen size but I double checked with front desk and was assured they were queen sized.
Stayed 1 night in Sep 2024

4/10 Poor

Katie

Traveled with partner
Disliked: Property conditions & facilities
When he got to our hotel room we realized that both beds were made with a top sheet but no base sheet so we could see the mattress cover on both of the beds.
Stayed 1 night in Sep 2024

6/10 Okay

Catherine

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff was pretty blasé and gave off the vibe that they didn’t want to be there. I mean I don’t blame them, Springfield Mass is so lame but it definitely affected our stay. My husband and I felt a little uncomfortable. But it was very clean and the rooms were decent
Stayed 1 night in Sep 2024

8/10 Good

Christy

Stayed 1 night in Aug 2024

8/10 Good

Brandon

Stayed 3 nights in Aug 2024

10/10 Excellent

Janel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and pool area
Stayed 1 night in Sep 2024

10/10 Excellent

Louise

Traveled with group
Liked: Amenities
Stayed 1 night in Sep 2024

2/10 Terrible

Beverly

Stayed 1 night in Sep 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best experience this time
It was awful this time. We didn’t get the room we paid and requested for and then we were overcharged and still waiting on our reimbursement. The drain in the sink wouldn't work so we had to pry it open ourselves and then the tv remote had duct tape on it and was hard to work. The breakfast was not cooked right with his eggs/ very saddened by this stay.
Stayed 1 night in Sep 2024

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Stacy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Hotel and staff were great but you could hear the cars revving their engines all night and the bass is their radios. Walls were also paper thin and could hear your neighbors.
Stayed 1 night in Sep 2024

10/10 Excellent

kathy

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Very nice property. Great service! I'd stay here again for sure.
Stayed 1 night in Sep 2024

4/10 Poor

Lynnsie

Stayed 1 night in Aug 2024

10/10 Excellent

Carly, LEOMINSTER

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Same parking lot as the basketball hall of fame, Place 2 Be which is a unique restaurant, and Uno's pizza. Right next to train tracks, but I didn’t notice it at night.
Stayed 1 night in Sep 2024