See all properties

Hampton Inn & Suites Springfield/Downtown

2.5 star property

Choose dates to view prices

Photo gallery for Hampton Inn & Suites Springfield/Downtown

Lobby
Reception
Indoor pool
Exterior
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Pool
  • Pet friendly
  • Gym
  • Laundry

Explore the area

Map
851 East Columbus Ave, Springfield, MA, 01105
  • Naismith Memorial Basketball Hall of Fame
    ‪3 min walk‬
  • Titanic Museum
    ‪8 min walk‬
  • MGM Springfield
    ‪8 min walk‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Hearing Impaired)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing Impaired)

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(91 reviews)
  • 320 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll In Shower)

Room, 1 King Bed, Accessible, Non Smoking (Roll In Shower) | In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking (Roll In Shower)

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, blackout drapes, iron/ironing board

Studio, 1 King Bed, Non Smoking, Kitchenette

8.6 out of 10
Excellent
(9 reviews)
  • 420 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Studio, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Springfield Downtown by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (1006)
$144 nightly
The price is $144 total
includes taxes & fees
Holiday Inn Express Springfield Downtown by IHG

About this property

Hampton Inn & Suites Springfield/Downtown

Hotel in South End
This hotel features an indoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center. Housekeeping is available on request.
Hampton Inn & Suites Springfield/Downtown offers 87 accommodations with laptop-compatible safes and coffee/tea makers. LCD televisions are featured in guestrooms. Kitchenettes offer refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

This Springfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hampton Inn & Suites Springfield/Downtown features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

A 24-hour business center is on site. Event facilities measuring 549 square feet (51 square meters) include conference space. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Limited complimentary onsite parking is available on a first-come, first-served basis.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 6:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking (max 2 spaces per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Golf
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • 549 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Fixed shower seat
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Lever door handles
  • Phone accessibility kit
  • Portable shower seat
  • Raised toilet seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 6 floors
  • Banquet hall
  • Built in 2015
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive smart lock details
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 125 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 250.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0005682810
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, and PayPal
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Springfield Downtown Hotel
Hampton Inn Springfield Downtown Hotel
Hampton Inn Springfield Downtown
Hotel Hampton Inn & Suites Springfield / Downtown Springfield
Springfield Hampton Inn & Suites Springfield / Downtown Hotel
Hotel Hampton Inn & Suites Springfield / Downtown
Hampton Inn & Suites Springfield / Downtown Springfield
Hampton Inn Suites Springfield / Downtown
Hampton Inn Hotel
Hampton Inn
Hampton Springfield Downtown

Hampton Inn & Suites Springfield/Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 582 out of 1003 reviews
Rating 8 - Good. 258 out of 1003 reviews
Rating 6 - Okay. 81 out of 1003 reviews
Rating 4 - Poor. 44 out of 1003 reviews
Rating 2 - Terrible. 38 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

LaMarr

Stayed 1 night in Apr 2025

10/10 Excellent

Akhilesh

Stayed 1 night in Apr 2025

10/10 Excellent

Jack

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Exposition Center & Basketball Hall of Fame
Stayed 2 nights in Apr 2025

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk person, Justin, was very helpful.
Stayed 1 night in Apr 2025

2/10 Terrible

Melissa

Disliked: Staff & service
This is literally the worst place and customer service i have ever see. It really seems illegal what they did. Lisa the general manager( was told they wont give a last name or employee number) she actually canceled the reservation on the day of without us knowing , she said i had verbal confirmation, i said no you didn't and if that was verbal confirmation please play tge voice recording of course they would not, and charged the full amount and would not let us stay in the room, they sold it to someone else! This cant be allowed
Stayed 1 night in Apr 2025

10/10 Excellent

Arthur

Stayed 1 night in Mar 2025

10/10 Excellent

Shanik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

4/10 Poor

Laura

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very accommodating about changing our reservation, even due to pretty significant circumstances. When we did arrive to the property, the room was fine, but the pool was absolutely disgusting. There was hair everywhere in the whole area have been cleaned and anytime recently. I am very disappointed in the experience and was not worth the money we spent.
Stayed 1 night in Mar 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Newer, updated hotel with great amenities. Liked that the room had a microwave and fridge!
Stayed 1 night in Mar 2025

10/10 Excellent

Jacqueline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't Forget Anything

I would have given 5 ⭐️ except for the fact that I left something behind in the room and no one has called to inform me of it. Otherwise everything was good.
Stayed 2 nights in Mar 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and safe. Breakfast was great!!
Stayed 1 night in Mar 2025

6/10 Okay

Luis

Traveled with family
Liked: Staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Julio

Stayed 1 night in Mar 2025

10/10 Excellent

Eduardo A.

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 3 nights in Mar 2025

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Julio

Stayed 1 night in Mar 2025

10/10 Excellent

Ramona

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed during a storm and the staff was wonderful with any questions. The facilities were excellent as expected with the hotel name!
Stayed 2 nights in Feb 2025

6/10 Okay

William

Stayed 1 night in Feb 2025

10/10 Excellent

Shane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant.
Stayed 1 night in Feb 2025