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Best Western Springfield West Inn

2.5 star property

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Photo gallery for Best Western Springfield West Inn

Lobby
Desk, iron/ironing board, free WiFi, bed sheets
Exterior
Desk, iron/ironing board, free WiFi, bed sheets
Free daily continental breakfast

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Breakfast included
  • Gym
  • Parking included
  • Laundry
  • Air conditioning

Explore the area

Map
429 Riverdale Street, West Springfield, MA, 01089
  • Big E
    ‪9 min walk‬
  • Olympia Ice Center
    ‪4 min drive‬
  • Eastern States Exposition
    ‪6 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Quality Inn West Springfield

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
3.5 out of 5, Good, (1001)
The price is $93
per night
$106 total
includes taxes & fees
Mar 14 - Mar 15
Quality Inn West Springfield

About this property

Best Western Springfield West Inn

West Springfield hotel steps from Connecticut River
Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour business center and a business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite.
Best Western Springfield West Inn offers 53 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This West Springfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Best Western Springfield West Inn is a smoke-free property.

Guests are offered a complimentary continental breakfast each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily

Things to do

  • 24-hour gym

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the summer:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Days Inn Hotel West Springfield
Days Inn West Springfield
Best Western Springfield West Inn
Best Western Springfield West
Days Inn West Springfield Hotel West Springfield
Days Inn West Springfield Ma
Best Western Springfield West
Best Western Springfield West Inn Hotel
Best Western Springfield West Inn West Springfield
Best Western Springfield West Inn Hotel West Springfield

Best Western Springfield West Inn Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 363 out of 1002 reviews
Rating 8 - Good. 363 out of 1002 reviews
Rating 6 - Okay. 155 out of 1002 reviews
Rating 4 - Poor. 63 out of 1002 reviews
Rating 2 - Terrible. 58 out of 1002 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ann-Kathrin

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Front desk staff was rude and tried to scam me out of my booking due to traveling with my service animal (which I noted in my initial booking!). I would not stay here again!
Stayed 2 nights in Nov 2024

10/10 Excellent

Eric L.

Liked: Cleanliness, staff & service, property conditions & facilities
This Best Western is very handy for patients who may have early appointments at Bay State Medical Center, but it is also a very nice hotel, clean, staff is very friendly, nice breakfast offered. Plenty of parking, never had a problem with safety.
Stayed 1 night in Nov 2024

8/10 Good

AGNES

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The customer service was good, very nice lady
Stayed 1 night in Nov 2024

4/10 Poor

Daniel

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed on the third floor. It smelled like sewage.
Stayed 2 nights in Nov 2024

10/10 Excellent

Margaret

Traveled with partner
Liked: Staff & service
Check in was fast and easy, and ions were clean, the only downside was the bed was on the hard side
Stayed 1 night in Nov 2024

10/10 Excellent

Victor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE
Stayed 1 night in Nov 2024

10/10 Excellent

margie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly host. Nice and clean. Perfect area
Stayed 1 night in Nov 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Thandi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient to my event
Stayed 1 night in Nov 2024

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting & Poor customer service
We checked in and went ti get cleaned up for a memorial service and there was hair in the drain & on the wall of the shower. The bathroom floor was sticky.We requested to have it redone and the manager was rude and said she was the only one there and if she could get to it she would. The only thing she did was clean the bathroom floor.When we returned to the room the hairs were still in the shower. Needless to say we did not shower.The vent in the bathroom looked like it had never been cleaned. We will never stay here again.
Hairy drain
Dirty vent
Hair on the shower wall
Stayed 1 night in Nov 2024

8/10 Good

Elaine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Looks can be deceiving
Good breakfast, beds were comfortable. The employees that we spoke to were all very nice and at check in (which was very late) the receptionist was very friendly and informative. However, there was strange odor in the hallways and a very bad odor in the room that was coming from the bathroom. In order to heat the room, we had to keep the fan on most of the time which made the air in the room extremely dry. The "marketplace" had only a few items available and not very tempting.
Stayed 2 nights in Nov 2024

6/10 Okay

George

Stayed 1 night in Oct 2024

8/10 Good

Becky

Liked: Staff & service
No thanks
Stayed 2 nights in Nov 2024

6/10 Okay

Monica

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close this was to the Big E. My only complaint would be that the eggs they served at breakfast weren't real.
Stayed 4 nights in Nov 2024

10/10 Excellent

Joseph

Traveled with family
Nothing
Stayed 1 night in Nov 2024

10/10 Excellent

Cindy

Stayed 1 night in Nov 2024

10/10 Excellent

Roberta

Liked: Amenities
Close to Equine Affaire
Stayed 1 night in Nov 2024

6/10 Okay

Darlene E

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet pretty trees out back
Stayed 1 night in Oct 2024

8/10 Good

KEVIN

Business traveler
Liked: Cleanliness, staff & service
It was good for what I needed
Stayed 1 night in Oct 2024

10/10 Excellent

Edward

Stayed 1 night in Sep 2024

6/10 Okay

Fumiko

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Kristen

Disliked: Cleanliness
Stayed 1 night in Oct 2024