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DoubleTree by Hilton Southampton

4.0 star property

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Photo gallery for DoubleTree by Hilton Southampton

Exterior
Restaurant
Reception
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Air conditioning
  • Pet friendly
  • Parking available
  • Room service
  • 24/7 front desk

Explore the area

Map
Bracken Place, Chilworth, Southampton, England, SO16 3NG
  • University of Southampton
    ‪4 min drive‬
  • WestQuay Shopping Centre
    ‪9 min drive‬
  • Southampton Cruise Terminal
    ‪10 min drive‬
  • Southampton (SOU)
    ‪4 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed, Accessible

  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room, 1 Queen Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Family Room, 1 Queen Bed, Non Smoking

  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed, Non Smoking

  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed, Non Smoking

  • 194 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Non Smoking

  • 194 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | View from room

Deluxe Room, 1 King Bed, Non Smoking

  • 194 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Twin Room, Non Smoking

  • 194 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior King Suite

Interior

Junior King Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe King Room

  • Sleeps 3
  • 1 King Bed

Family Queen Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for One Bedroom King Suite

Interior

One Bedroom King Suite

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Accessible Queen Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Queen Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Queen Room

  • Sleeps 3
  • 1 Queen Bed

Twin Room

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Bar (on property)

Leonardo Hotel Southampton

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.3 out of 5, Excellent, (1157)
$190 nightly
The price is $190 total
includes taxes & fees
Leonardo Hotel Southampton

About this property

DoubleTree by Hilton Southampton

Southampton hotel close to University of Southampton
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference center, a coffee shop/cafe, and self parking.
DoubleTree by Hilton Southampton offers 135 accommodations with safes and hair dryers. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Southampton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in July 2022.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This hotel offers access to a business center, 13 meeting rooms, and coworking spaces.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers multilingual staff, concierge services, and a fireplace in the lobby. Onsite parking is available (surcharge). A total renovation of this property was completed in July 2022.

DoubleTree by Hilton Southampton is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
DoubleTree by Hilton Southampton has a restaurant on site.
Bracken Place Restaurant - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Bracken Place Bar - This bar serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

English, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 7.50 per night)
  • Extended parking on site (GBP 24 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 15 for adults and GBP 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bracken Place Bar
  • Bracken Place Restaurant

Things to do

  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 13 meeting rooms
  • Business center
  • Conference center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (44 inch wide door)
  • Grab bar in shower (35 inches high)
  • Grab bar near toilet (35 inches high)
  • Raised toilet seat (17 inches high)
  • Roll-in shower (60 inches wide)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (40 inches high)
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1990
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Reception hall
  • Renovated entire property - July 2022
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LCD TV

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 75 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 15 for adults and GBP 10 for children
  • Self parking fee: GBP 7.50 per night
  • Extended parking fee: GBP 24.00 per day
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton hotel Southampton
Hilton Southampton
DoubleTree Hilton Hotel Southampton
hotel Hilton Southampton
Southampton Hilton
Southampton Hilton hotel
Southampton hotel
Hilton International Southampton
Hilton Southampton Hotel Southampton
Southampton Hilton International
DoubleTree Hilton Southampton
DoubleTree by Hilton Southampton Hotel
DoubleTree by Hilton Hotel Southampton
DoubleTree by Hilton Southampton Southampton
DoubleTree by Hilton Southampton Hotel Southampton

DoubleTree by Hilton Southampton Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 178 out of 373 reviews
Rating 8 - Good. 96 out of 373 reviews
Rating 6 - Okay. 54 out of 373 reviews
Rating 4 - Poor. 18 out of 373 reviews
Rating 2 - Terrible. 27 out of 373 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Gary

Comfortable and clean
Stayed 7 nights in Feb 2025

8/10 Good

Sylvia

Stayed 2 nights in Feb 2025

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Kathy

Stayed 2 nights in Feb 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge room at a great price
Stayed 1 night in Feb 2025

10/10 Excellent

Hajar

Stayed 1 night in Feb 2025

2/10 Terrible

richard

Traveled with family
Disliked: Staff & service

A great example in poor customer service

Not a good experience. The 1st room had a heating problem so we were moved to a second room. The second room also had a heating problem but we did not have time to change a 3rd time as we were due out. As expected it was a cold night but this was compounded in the morning with no hot water. On check-out the front desk staff were great and promised to send a voucher by way of apology. After 2 months no voucher had been received so I contacted the Hotel. The reply I got back from the Hotel Operations Manager said “Unfortunately we suffered some issues due to an malfunction in one of our external units that affected several rooms . However as you were moved for the majority of the remained of your stay I do not believe your experience warrants a refund . I am unsure of who you spoke to regarding a voucher or a refund as I have no communication regarding this & the staff on shift would not have been authorised to of done this” Two follow up e-mails remained unanswered. So beware if front desk staff promise you things they are no authorised to do.
Stayed 1 night in Nov 2024

8/10 Good

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service in the restaurant was slow but other than that it was a lovely property
Stayed 1 night in Feb 2025

8/10 Good

Wayne

Liked: Cleanliness, staff & service

Ok stay

Overall a lovely stay but housekeeping need better communication about whose checking out and when ao dont knock and enter when still asleep both mornings woken up
Stayed 2 nights in Feb 2025

10/10 Excellent

Andrew

Stayed 2 nights in Feb 2025

6/10 Okay

Kelly

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Anneke

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

KEHINDE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Vijay

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room we were allocated had poor drainage from sink and bath, even after notifying the hotel on the day we checked in, nothing was done and we left a day early. There was also some smell in the room when we first entered. The staff were very good and gave service with a smile.
Stayed 3 nights in Jan 2025

10/10 Excellent

Lawrence

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and a safe environment.
Stayed 1 night in Feb 2025

8/10 Good

Josephine

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, lovely room and dog friendly. Evening menu was limited, breakfast staff not effiective - tables needed resetting, no cutlery. Price of £17.50 for dog for 1 night was excessive!
Stayed 1 night in Feb 2025

10/10 Excellent

Theresa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business trip

Three night stay while on business in the city.
Stayed 1 night in Jan 2025

8/10 Good

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Sallyann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a good location , reasonably priced (on this occasion) for an overnight stay.
Stayed 1 night in Jan 2025

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Thiago

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Check-in was straightforward. Evening meal was good and breakfast acceptable. However, it was very difficult to sleep. Although the air conditioning display was showing 29 degrees cold air was blowing constantly unless it was switched off. The quilt on the bed was very thin and no spare covers or robes available. The chill in the room meant we were unable to sleep. The only option open to us was to replace our day clothes. This allowed a short period of sleep. When we left our room in the morning we met other guests, all of whom had experienced similar issues; the night staff gad been ubable to mitigate their problems. This was a horrible experience. It was the second time we had stayed in this hotel ( previously it was in the summer). There is unlikely to be a third !!
Stayed 1 night in Jan 2025

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Normally 5* but this time no heating

Stayed here before and it has been great. This time however the heating was not working in the room after about 2 hours. We let reception know and nothing was done about it. I expect better from Hilton.
Stayed 1 night in Jan 2025