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Casa Candela

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa Candela

Outdoor pool
Superior Villa | In-room safe, individually furnished, laptop workspace, bed sheets
Superior Villa | In-room safe, individually furnished, laptop workspace, bed sheets
Superior Villa | Living area
Deluxe Villa | Terrace/patio

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi

Explore the area

Map
Ruta 429180 Vereda Tafetanes, Sopetrán, Antioquia, 051070
  • El Gaitero Ecopark
    6 min drive
  • Minor Basilica of Our Lady of the Assumption
    8 min drive
  • San Jeronimo Park
    10 min drive
  • Urrao (URR)
    183 min drive

Room options

View all photos for Tree House, 1 Bedroom, Non Smoking, Mountain View

Tree House, 1 Bedroom, Non Smoking, Mountain View | In-room safe, individually furnished, laptop workspace, bed sheets

Tree House, 1 Bedroom, Non Smoking, Mountain View

  • 431 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Villa

Superior Villa | In-room safe, individually furnished, laptop workspace, bed sheets

Superior Villa

  • Sleeps 2
  • 2 King Beds

View all photos for Superior Villa

Superior Villa | In-room safe, individually furnished, laptop workspace, bed sheets

Superior Villa

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, individually furnished, laptop workspace, bed sheets

Deluxe Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | In-room safe, individually furnished, laptop workspace, bed sheets

Superior Room

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room

Junior Room | In-room safe, individually furnished, laptop workspace, bed sheets

Junior Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Villa

Deluxe Villa | In-room safe, individually furnished, laptop workspace, bed sheets

Deluxe Villa

  • Sleeps 4
  • 2 King Beds

Similar properties

Terrace/patio

Nativa Refugio Escondido

Pool
Spa
Parking included
Free WiFi
3.3 out of 5, (4)
The price is $101
per night
$101 total
includes taxes & fees
Dec 9 - Dec 10
Nativa Refugio Escondido

About this property

Casa Candela

3.5-star Sopetrán hotel with coffee shop/cafe
10 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, 2 bars/lounges, a snack bar/deli, and a coffee shop/cafe are onsite.
Casa Candela offers 17 accommodations with safes. Each accommodation is individually furnished. Bathrooms include showers. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
The onsite spa has couples treatment room(s).
Casa Candela features a full-service spa and an outdoor pool. Dining is available at one of the hotel's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This Sopetrán hotel also offers spa services, a terrace, and a garden.

Casa Candela is a smoke-free property.

A complimentary full breakfast is served each morning between 8:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Casa Candela has 10 restaurants on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM
  • 10 restaurants
  • 2 bars/lounges
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor entertainment area
  • Terrace

Full-service spa

  • Couples treatment rooms

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

More

  • Electrical adapters
  • Individual furnishings
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Property Registration Number 123

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Property is also known as

Casa Candela Hotel
Casa Candela Sopetrán
Casa Candela Hotel Sopetrán

Casa Candela Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 48 out of 69 reviews" "
Rating 8 - Good. 10 out of 69 reviews" "
Rating 6 - Okay. 3 out of 69 reviews" "
Rating 4 - Poor. 4 out of 69 reviews" "
Rating 2 - Terrible. 4 out of 69 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

CLAUDIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio al cliente perfecto! Las instalaciones hermosas y el spa de lujo! Súper refomendado
Stayed 1 night in Jul 2024

8/10 Good

Olen

Liked: Cleanliness, staff & service, property conditions & facilities
The place in general is very nice but it doesn't seem to me that to access the jacuzzi or relaxation areas you have to pay for the spa, since in similar places there are no extra charges, when making a balance between price and what they offer there is no the accessibility of what is expected, and also the prices of the restaurant are very high being in Colombia, I don't think that someone native would be accessible
Stayed 1 night in Jun 2024

4/10 Poor

Kevin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was my second time staying here. I did not have a great experience. A group of about 12 people arrived at night and partied all night with loud music. I complained at 3 and 4 am because I could hear it through my earplugs. The next morning reception told me those guests were kicked out for the noise. No, instead they were at the pool all day drinking, cursing at me, and making threats to me in Spanish. I didn’t feel safe and there was no police or security. I spent $1500 USD for two days including food and drinks. For the money, this was not the experience I paid for. There are better options in Santa Fe.
Stayed 2 nights in Jun 2024

10/10 Excellent

Walter

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for a honey moon and relax with your love one. Staff members have the best customer service skills ever, room are always clean, amazing food.
Stayed 3 nights in May 2024

10/10 Excellent

Maryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Jorge, PANAMA

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Candela is a paradise in the middle of the jungle!
Stayed 1 night in May 2024

10/10 Excellent

JAIME ANDRES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey

Stayed 1 night in Mar 2024

10/10 Excellent

Ana, Lake Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to disconnect. Beautiful surroundings and great food. We had a great experience, unfortunately our neighbors were so drunk and loud and we had to move to a different room. Overall we had an amazing time
Stayed 1 night in Mar 2024

10/10 Excellent

William

It was an incredible hotel. Staff was attentive to all our needs. A social thanks to Alexis and Juan Pablo, these two gentleman could not do enough for us. They were concerned of all our needs. They went above and beyond to make us happy and confortable. Needless to say all their staff were helpful and friendly. Would definitely recommend and stay there again.
Stayed 2 nights in Feb 2024

10/10 Excellent

OSCAR JULIAN

Stayed 1 night in Nov 2023

8/10 Good

Alexander

Stayed 1 night in Nov 2023

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities
This was hands down the best place I have ever visit, it’s a hidden gem, amazing food, amazing staff and amazing vibes
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
BEAUTIFUL AND QUIET - GOOD SERVICE AND STAFF
Stayed 2 nights in Jul 2023

4/10 Poor

Andrew

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

JUAN

Stayed 2 nights in Jun 2023

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Greenery! Garden very well kept. The shower does NOT have a curtain or enclosure therefore allowing water to spill onto the toilet, the sink, and the floor.
Stayed 1 night in Apr 2023

6/10 Okay

Camilo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El lugar es muy lindo, pero a pesar de esto no quedamos satisfechos, ya que fuimos especialmente a descansar como turistas y contratamos el servicio de Spa y fue terrible, la persona estaba más pendiente de usar el celular que de hacer bien su trabajo, quede con dolores de espalda. Nos fuimos a quejar de inmediato donde nos dijieron que iban a tener una atención por el mal momento y nada sucedió. Lo otro es que en la habitación se escuchaban ruidos de la limpieza y arrastrando sillas desde las 6:30 am. El lugar es precioso, pero sin duda tienen cosas que mejorar.

2/10 Terrible

ofir

Disliked: Staff & service, property conditions & facilities
Horrible experience
Worst stay ever! Where do I begin, upon arrival the pool has an issue and a truck needs to pump water in the pool which took hours and was ver noisy. 2nd part of the hotel is under construction and all morning long from 8am ( you can really rest) you hear hammer noise Heavy machine cutting ext… that last all day. Booked a massage and while the therapist was great the hammer noise was horrible. My opinion that it will take them several more months to complete the construction. And last is the food, very disappointing nothing tasting good and I’ve asked for a medium well steak they took over 1 hr and brought it extremely well done. They offer to change it took extra 45 minutes and served it rare. Needless to say I was shocked, ordered the chicken instead and that was ok but took an extra 40 min. So after 2 hour and 25 minutes I finally eat. Same story the next day, I’ve explained I have an allergy for ham so I ask for a simple grilled chicken sandwich with no ham or cheese, took 1 hour and arrived with ham and cheese, I literally had no more words and just decided to leave the place. I spend on average of 140 nights in hotels a year and never had such bad experiences in any of the hotels I stay worldwide.
Stayed 1 night in Mar 2023

10/10 Excellent

Hitesh

Liked: Cleanliness, property conditions & facilities
Love it
Stayed 1 night in Jan 2023

8/10 Good

Marco

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The place is a beauty but seems to me the staff is a bit disorganised. Coming back to the hotel after dinner the gate was closed and nobody was notified about opening for us or answering the phone calls. We waited outside 40 minutes while gangs of threatening looking bikers where passing. It clearly needs major communication between employees of different turns because that experience specifically was not nice at all. For the rest the place is beautiful but that’s it.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno para descansar todo relax
Stayed 2 nights in Dec 2022

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Descanso
Excelente lugar para descansar mucho relax
Stayed 2 nights in Dec 2022