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Le Relais du Lac

3.0 star property

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Photo gallery for Le Relais du Lac

Aerial view
Exterior
Steam room
Exterior
Deluxe Suite | Memory foam beds, in-room safe, iron/ironing board, cribs/infant beds

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Parking available
  • Breakfast available
  • Housekeeping
  • Pet friendly
  • Air conditioning

Explore the area

Map
1675 Avenue Touring Club, Soorts-Hossegor, Landes, 40150
  • Lac d'Hossegor
    ‪2 min walk‬
  • Plage Centrale
    ‪7 min drive‬
  • Hossegor Beach
    ‪7 min drive‬
  • Biarritz (BIQ-Pays Basque)
    ‪35 min drive‬

Room options

View all photos for Premium Room

Premium Room | Memory foam beds, in-room safe, iron/ironing board, cribs/infant beds

Premium Room

  • 205 sq ft
  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room | Memory foam beds, in-room safe, iron/ironing board, cribs/infant beds

Standard Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Triple Room, Lake View

Superior Triple Room, Lake View | Memory foam beds, in-room safe, iron/ironing board, cribs/infant beds

Superior Triple Room, Lake View

  • Lake view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Double Room

Superior Double Room | Memory foam beds, in-room safe, iron/ironing board, cribs/infant beds

Superior Double Room

  • 205 sq ft
  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Suite

Deluxe Suite | Memory foam beds, in-room safe, iron/ironing board, cribs/infant beds

Deluxe Suite

  • 377 sq ft
  • Lake view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Memory foam beds, in-room safe, iron/ironing board, cribs/infant beds

Standard Double or Twin Room

  • 215 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

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About this property

Le Relais du Lac

3-star Soorts-Hossegor hotel close to Hossegor Beach
This smoke-free hotel features a sauna, self parking, and a front-desk safe. WiFi in public areas is free. Other amenities include multilingual staff assistance and a banquet hall.
Le Relais du Lac offers 29 accommodations with safes and complimentary bottled water. Beds feature memory foam mattresses. Flat-screen televisions are featured in guestrooms.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Le Relais du Lac features a sauna, a terrace, and multilingual staff. Public areas are equipped with complimentary wireless Internet access. This Soorts-Hossegor hotel also offers room service (during limited hours) and a front-desk safe. Onsite parking is available (surcharge).

Le Relais du Lac is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (EUR 30 per day)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: EUR 16 for adults and EUR 8 for children

Things to do

  • Sauna
  • Steam room

Family friendly

  • Crib (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 1 floor
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11 PM
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 20 per pet, per day, plus a deposit of EUR 200 per stay
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.44 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 16 for adults and EUR 8 for children
  • Uncovered self parking fee: EUR 30 per day
  • Pet deposit: EUR 200 per stay
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Relais Lac Hotel Soorts-Hossegor
Relais Lac Soorts-Hossegor
Le Relais du Lac Hotel
Le Relais du Lac Soorts-Hossegor
Le Relais du Lac Hotel Soorts-Hossegor

Le Relais du Lac Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 57 out of 181 reviews
Rating 8 - Good. 62 out of 181 reviews
Rating 6 - Okay. 33 out of 181 reviews
Rating 4 - Poor. 19 out of 181 reviews
Rating 2 - Terrible. 10 out of 181 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Patricia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Calme mais vieillissant
L’équipe était très sympa, ils nous ont aidé avec nos valises etc. L’hôtel n’est pas en bon état, très vieillissant, par contre, la vue est incroyable,le lit était confortable et l’hôtel est plutôt calme.
Stayed 3 nights in Sep 2024

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean property with air conditioned rooms. Very comfortable and a nice view of the lake. My only comment is that is it not close to many restaurants, but this is no issue if you have your own car.
Stayed 2 nights in Jul 2024

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Tim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff were fantastic. The lady at check in was very helpful and the location is beautiful.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Thé hotel was being renovated and the workmen were laying floos and decorating. This made it noisy and smelly. The hotel was overpriced but the room was directly on the lake
Stayed 1 night in Mar 2019

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and reasonably priced in Hossegor.
A decent place to stay. The room was modern and clean. On the site for booking it said double or twin room but didn't seem to have an option to choose. When we got there we asked for a twin room, was told it was a double on the booking but they found us a nice twin instead. Friendly at reception.

6/10 Okay

David, London

Hotel pretty basic. Rooms were bit depressing
Room mix up, ended up with a double rather than a twin. This is the booking website (Expedia) rather than the hotel I believe. Just a modest so so hotel. E75 for twin room which I guess is OK.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lakeside hotel in Hossegor
Brilliant position on the lake side. Room was good and bathroom but unfortunately the bed was probably about the most uncomfortable bed I have ever slept in. Shame really because everything else was good.

10/10 Excellent

Susanne, Peniche, Portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Had a fabulous welcome by the multi-lingual staff with lots of smiles :-) My room was facing the road but was really pretty and spacious. The hotel is not super modern, but is full of charm and character which I like. I slept really well and wish I could've stayed longer. Also great location right by the lake and just a short stroll to town.

4/10 Poor

Chris, Marcoola qld Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Not great for us
Stayed in a cold not so good room, not up to scratch,on bottom floor

6/10 Okay

Lee, Nottingham

Would use again for a business
Was perfectly acceptable for an overnight business trip.

8/10 Good

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

retired couple, Southern England

Liked: Staff & service
Disliked: Cleanliness
hotel on lakeside at Hossegor
Lovely location, but hotel a bit tired. There was insufficient parking, especially as we needed accessibilty due to mobility issues. Bathroom was not great - the door wouldn't close and there were dirty finger marks where others had obviously tried to push it shut. Basin plug was non-functional. We didn't have breakfast as it was expensive. Standard rooms face a very noisy and busy road.

10/10 Excellent

jean François

Stayed 1 night in Oct 2024

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLEMENT HORRIBLE
Photo clairement mensongères ! Une honte. Chambre humide pleine de moisissures. La salle de bain est dégueulasse et minuscule avec le minimum syndicale (petit miroir tout rouillé, douche pleine de rouille et de crasse, le papier toilette (ou papier de verre) est un distributeur de feuille par feuille comme dans les toilettes publique). Les murs sont pleins de traces noires et la peinture toute craquelée. Le lino pleins de trou de cigarettes… et j’en passe. TOUTE LA NUIT un bruit d’eau qui coule NON STOP. Nous n’avons pas pu dormir. Si nous avions pu trouver autre part où dormir nous serions parti en pleine nuit. Si c’est une caméra cachée, merci de le signaler la blague a assez duré.
Salle de bain « Luxueuse »
Douche propre et entretenue
Distributeur de papier toilette
Stayed 1 night in Nov 2024

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Hotel sitié dans un cadre magnifique. Calme, grande chambre et grande salle de bain. Bon acceuil. Tout était parfait
Stayed 1 night in Nov 2024

4/10 Poor

alias

Disliked: Cleanliness, staff & service, property conditions & facilities
Je déconseille
je déconseille cet hotel, moisissures aux murs, impossible de se connecter au wifi, la directrice de l'hotel, désagréable et mal éduqué, pas de volet pour une chambre en rez de chaussée donnant sur une promenade, on entend les voisins aux toilettes et prendre une douche. Les seuls points positif c'est le garcon de l'accueil qui a été très pro et la vue...
Stayed 2 nights in Nov 2024

4/10 Poor

Christelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DÉCEVANT !!!
La vue de la chambre sur le lac est superbe. La deco et la surface sont convenables. Toutefois certains points sont à améliorer : pas de WIFI dans la chambre, des travaux de rénovation seraient à prévoir (bas de douche, porte de la salle de bain), une odeur d’humidité dérangeante et une insonorisation inexistante. Nous étions au RDC, nous entendions nos voisins du dessus et sur les côtés comme si ils étaient avec nous. Séjour décevant même si le prix de la chambre était correct.
Stayed 1 night in Nov 2024

10/10 Excellent

Youlia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Emmanuel

Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveler

Juste une honte !
serviette de bain sale, eau stagnante dans la baignoire, fuite d’eau du lavabo de salle de bain, bouilloire sale, eau laissée dans la machine à café, escalier et couloir de l’hôtel usé et salle ! Le tout pour une chambre King Size de luxe !!! 130 € pour ça, c’est très très cher ! J’en rajoute ? Gilles
Stayed 1 night in Oct 2024

8/10 Good

Jean-Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil.juste salle de bain joints du carrelage pas très net encadrement de porte avec moisissures. Chambre rien à dire literie confortable
Stayed 2 nights in Jul 2024

10/10 Excellent

Jean-Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week-end Landais
Séjour court mais agréable, la vue sur le lac est magnifique et apaisante.
Stayed 1 night in Jul 2024