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Sofia Balkan Palace

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sofia Balkan Palace

Reception
Front of property
View from room
Premium bedding, minibar, in-room safe, desk
Property grounds

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pet friendly
    Pet friendly
  • Air conditioning
    Air conditioning
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry

Explore the area

Map
5 Sveta Nedelya Square, Sofia, Sofia, 1000
  • Vitoshka Boulevard
    1 min walk
  • Church of St. George
    2 min walk
  • Sofia Court House
    3 min walk
  • Sofia (SOF)
    17 min drive

Room options

View all photos for Junior Suite with King Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite with King Bed

  • 614 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Premium bedding, minibar, in-room safe, desk

Deluxe Suite

  • 301 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King Room

Premium bedding, minibar, in-room safe, desk

Executive King Room

  • 334 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • 334 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite with King Bed

Executive Suite with King Bed | Living area | Flat-screen TV

Executive Suite with King Bed

  • 958 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • 334 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Executive Twin Room

Premium bedding, minibar, in-room safe, desk

Executive Twin Room

  • 334 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

Similar properties

Front of property

Grand Hotel Sofia

Pet friendly
Restaurant
Air conditioning
Gym
4.6 out of 5, Wonderful, (1042)
The price is $111
per night
$122 total
includes taxes & fees
Dec 8 - Dec 9
Grand Hotel Sofia

About this property

Sofia Balkan Palace

Hotel in Sofia City Center
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference center, a coffee shop/cafe, and self parking. Housekeeping is available on request.
Sofia Balkan Palace offers 241 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This hotel offers access to a business center and 7 meeting rooms.

Public areas are equipped with complimentary wired and wireless Internet access. Event facilities measuring 13563 square feet (1260 square meters) include a conference center. This business-friendly hotel also offers a fitness center, gift shops/newsstands, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Sofia Balkan Palace is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Stardust restaurant - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Bulgarian, English, German, Greek, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (EUR 21 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: EUR 23 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Stardust restaurant

Things to do

  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Gym
  • Shopping mall
  • Stereo

Family friendly

  • Baby bath
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Conference center (13,563 square feet of space)

Outdoors

  • Garden
  • In a state park
  • In the mountains
  • Outdoor furniture
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1956
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 59.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per person, per night
  • A tax is imposed by the city: EUR 0.61 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 23.00 per person
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 30 (one-way), (from 1 to 12 years old)
  • Self parking fee: EUR 21.00 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 59.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Balkan Hotel Sofia
Balkan Luxury Collection
Balkan Sofia
Balkan Sofia Hotel
Hotel Balkan Luxury Collection Hotel
Hotel Balkan Sofia
Sofia Balkan
Sofia Balkan Hotel
Sofia Balkan Luxury Collection
Sofia Hotel Balkan Luxury Collection Hotel
Sheraton Sofia
Sofia Sheraton
Sofia Hotel Balkan Luxury Collection Hotel Sofia
Sofia Balkan Luxury Collection Sofia
Sofia Hotel Balkan a Luxury Collection Hotel

Sofia Balkan Palace Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 511 out of 1062 reviews" "
Rating 8 - Good. 335 out of 1062 reviews" "
Rating 6 - Okay. 122 out of 1062 reviews" "
Rating 4 - Poor. 50 out of 1062 reviews" "
Rating 2 - Terrible. 44 out of 1062 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent city centre hotel
Stayed 2 nights in Aug 2024

10/10 Excellent

Laura Anne

Stayed 1 night in Aug 2024

6/10 Okay

Matthew

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Georgios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Hotel is great. Excellent location, very clean, staff very helpful. Our second time at this hotel and will come back again for sure
Stayed 2 nights in Aug 2024

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central to everything!
Very central to everything in Sofia, lovely hotel, that is being renovated but its not really disruptive to the guests, and if you stay on upper floors, those are mostly renovated. We had two rooms, one on the 1st floor, not renovated yet, but still nice and on the 4th, renovated, modern. The staff is lovely, very accommodating. The only thing I'd say is that the housekeeping needs some better overall guidance. They dont sweep the floors so there's dust bunnies everywhere, hallways, at the elevators, in the rooms, and it gets all over you. We stayed a week at the hotel so we started to really notice it. We only asked to have our room cleaned on night 4 of a 7 night stay and they didn't change our sheets, they didn't sweep the floors and we only got fresh towels because I specifically left them on the floor to indicate we'd like fresh ones. Thats my only criticism or note, the housekeeping standard needs some lifting. Everything else great!
Stayed 7 nights in Aug 2024

10/10 Excellent

Keri

Stayed 2 nights in Aug 2024

4/10 Poor

Stuart

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We had stayed at this property 2 years ago and loved it. They renovated it since and removed all the old world charm. They put in all these touch screen operated lights and shades and climate control that are difficult to operate. Our A/c didn't work upon checkin, I went down to the desk, the agent said oh, I can see you have it on (very big brother of him) I said yes, but its not working. He did something and it started up. In the middle of the night, it went off again. My husband went down to the desk to tell them an d again, they did something and it went back on. Our last night, it didn;t matter what we did, it wouldn't go on. I went down to the desk, They sent up someone who did something and it eventually went back on (this was after 11PM). It went off again in the middle of the night. Our kids were in another room and they had no problems. But, you can't call yourself a 5 star hotel and not deal with your a/c issues. Especially when a guest complains 3 times
Stayed 3 nights in Jul 2024

10/10 Excellent

Edward, Vienna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying in this hotel for 30 years and through each change of management it has gotten better and better. Very good services and quality for the money. Excellent value. Will continue to stay here.
Stayed 2 nights in Aug 2024

10/10 Excellent

Georgi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel right on metro station in city heart
Great hotel, very clean with great amenities in the heart of the city conveniently located on the Serdica metro station.
Stayed 1 night in Jul 2024

2/10 Terrible

Edward

Disliked: Staff & service, property conditions & facilities, room comfort
No a/c, rude and inept staff. DONT STAY HERE
First room: no a/c, tv didn’t work, phone didn’t work. After 3 hours of maintenance going in circles trying, we went to the front desk. They said “here. Change your room.” Gave us a new room card. No apology or offer for assistance for a speedy move since we had already unpacked. We moved to the second room. A/c worked for the first night and then quit. The bar service was less than friendly and made it very clear that they were not pleased that we only wanted a drink and not food at this time. This stay was part of our 3 week trip through Eastern Europe for our anniversary. We would NOT stay here again. And we certainly do not recommend it!
Stayed 3 nights in Jul 2024

6/10 Okay

Marcus

Stayed 1 night in Jul 2024

10/10 Excellent

Yasen

Stayed 1 night in Jul 2024

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and helpful, friendly staff. Breakfast was nice and restaurant was spacious and comfortable with a view of the sidewalks - cafe feel but inside. Bedding was especially comfortable though figuring out all of the buttons to operate lights was interesting. Great rooftop view.
Stayed 3 nights in Jul 2024

10/10 Excellent

Dobromir, Longwood

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location close to everything that you want to see in Sofia…
Stayed 1 night in Jul 2024

10/10 Excellent

Hatice Tugba

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

IVAYLO

Stayed 3 nights in Jul 2024

10/10 Excellent

Harry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel. It is clean. It is a gorgeous hotel. Service is outstanding. It is on a metro line and only 5 minutes to a major shopping street where there are dozens of excellent restaurants. Staff are friendly and helpful. The breakfast buffet is excellent. Five stars all round.
Stayed 6 nights in Jul 2024

10/10 Excellent

Piotr, Warszawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love our stay at the Balkan Palace. Thanks for having us.
Stayed 3 nights in Jul 2024

10/10 Excellent

ARMAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Paul Kevin

Stayed 1 night in Jul 2024

6/10 Okay

Stefka

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
There were limited parking spaces and the attitude of the traffic attendant was absolutely unprofessional and rude.
Stayed 1 night in Jul 2024

4/10 Poor

Dimitrios

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The rooms just dirty!! The carpets on the corridors have to be cleaned more than a month. It was terrible! If could get my money back I ll be happy! It was the worst hotel I ever stayed! Stay away from that ! At the what to say about access with a car and parking!! Disappointed
Stayed 2 nights in Jul 2024

8/10 Good

Reza

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is the best location for a tourist in Sofia.
Stayed 5 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall. Room was just small.
Great service, great breakfast, great bed, great bathroom, nice hotel. Room was smaller than I expected for a 5 star hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best stays in Europe
Absolutely loved our stay at the Sofia Balkan Palace; what a unique opportunity to share the same building as the Bulgarian government!
Stayed 1 night in Jul 2024