6/10 Okay
Henry
Sep 27, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude & Terrible shuttle service DRIVER.
I arrived in Sofia airport and requested for a pick-up from the airport. We were told it’ll be 15 mins. I waited for a full hour before I finally saw a van with the Ibis sign.
The driver was dropping someone off and was about to leave when I approached him - I was very annoyed and disappointed. I voiced my opinion when it had taken him an hour when I was told it would be 15 mins. I don’t mind waiting but be honest with me. It I was told 15 mins, I expected it to be either on time or 10-15 mins late but with an explanation. Not 45 mins late and was then screamed at the entire way to the hotel by the rude, obnoxious drive. He is an absolutely arrogant and represents your hotel extremely poorly. I told him I had called him 2 times on the hotel shuttle mobile number he refuted it. Even after I had shown his the missed calls. He continued to argue with him and shouted at me. It got no where as I said to him I would discuss the service failure with the Hotel Manager. He replied rudely and arrogantly “YOU CAN TALK TO WHOEVER YOU WANT”. What a rude and arrogant man.
When I arrived at the hotel, I spoke to the Manager on duty. He apologised profusely and remembered very well when the call was made for pickup. He was also at a loss why he didn’t turn up as promised.
My hunch is, the shuttle driver had forgotten to pick me up and never did turn up. When I turned up in his face when he dropped someone off, he was taken aback I was even waiting for him!
Henry
Stayed 1 night in Aug 2024