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Hilton London Heathrow Airport Terminal 5

4.0 star property

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Photo gallery for Hilton London Heathrow Airport Terminal 5

Exterior
Lobby
Pool
37-inch LCD TV with cable channels, TV
Restaurant

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Parking available
  • Room service
  • Air conditioning
  • Bar

Explore the area

Map
Poyle Road, Colnbrook, Slough, England, SL3 0FF
  • Windsor Castle
    ‪11 min drive‬
  • Thorpe Park
    ‪13 min drive‬
  • LEGOLAND® Windsor
    ‪13 min drive‬
  • London (LHR-Heathrow)
    ‪12 min drive‬

Room options

View all photos for Executive Room, 2 Twin Beds, Business Lounge Access

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Twin Beds, Business Lounge Access

  • City view
  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Business Lounge Access

Bathroom shower

Suite, Business Lounge Access

  • City view
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 Queen Bed, Business Lounge Access

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed, Business Lounge Access

  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Living area | 37-inch LCD TV with cable channels, TV

Family Room, 1 King Bed

  • City view
  • 301 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, laptop workspace

Twin Room

  • City view
  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 3 Twin Beds, Connecting Rooms

Minibar, in-room safe, desk, laptop workspace

Family Room, 3 Twin Beds, Connecting Rooms

  • City view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Room, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Business Lounge Access

37-inch LCD TV with cable channels, TV

Executive Room, 1 King Bed, Business Lounge Access

  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, Business Lounge Access

Bathroom shower

Deluxe Suite, Business Lounge Access

  • City view
  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Sofitel London Heathrow

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (4263)
The price is $368
per night
$441 total
includes taxes & fees
May 14 - May 15
Sofitel London Heathrow

About this property

Hilton London Heathrow Airport Terminal 5

4-star hotel in Colnbrook
A restaurant, 2 bars/lounges, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Hilton London Heathrow Airport Terminal 5 offers 350 air-conditioned accommodations with minibars and laptop-compatible safes. 37-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub, a sauna, and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and hot stone massages.
In addition to a hot tub, Hilton London Heathrow Airport Terminal 5 features a sauna and a 24-hour fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

This 4-star property offers access to a business center and 8 meeting rooms. Event facilities measuring 9149 square feet (850 square meters) include conference space. This business-friendly hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle at scheduled times is offered to guests. Parking is available onsite for a surcharge.

Hilton London Heathrow Airport Terminal 5 is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
The Gallery - Onsite restaurant.
Musettis Coffee Shop - This coffee shop serves lunch and light fare. Open daily.
River Bar - Onsite bar. Open select days.
Gallery Bar - Onsite bar. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 4:30 AM to midnight at scheduled times
  • Self parking on site (GBP 16 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: GBP 20.95 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gallery Bar
  • Musettis Coffee Shop
  • River Bar
  • The Gallery

Things to do

  • 24-hour gym
  • Hot tub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • 9,149 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Deep-tissue massages
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 20.95 per person
  • Airport shuttle fee: GBP 6.80 per person (one-way)
  • Airport shuttle fee per child: GBP 6.80 (one-way)
  • Self parking fee: GBP 16.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton London Heathrow Airport Terminal
Hilton London Heathrow Airport Terminal 5
Hilton London Terminal 5
Hilton London Terminal 5 Hotel
Hilton London Terminal 5 Hotel Heathrow Airport
Hilton Terminal 5
Hilton Terminal 5 Heathrow Airport
Hilton Terminal 5 London
London Heathrow Airport Terminal 5 Hilton
Terminal 5 Hilton
Hilton London Heathrow Airport Terminal 5 Hotel Slough
Hilton London Heathrow Airport Terminal 5 Hotel
Hilton London Heathrow Airport Terminal 5 Slough
Hilton London Heathrow Termin
Hilton London Heathrow Airport Terminal 5 Hotel
Hilton London Heathrow Airport Terminal 5 Slough
Hilton London Heathrow Airport Terminal 5 Hotel Slough

Hilton London Heathrow Airport Terminal 5 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 455 out of 1001 reviews
Rating 8 - Good. 236 out of 1001 reviews
Rating 6 - Okay. 112 out of 1001 reviews
Rating 4 - Poor. 91 out of 1001 reviews
Rating 2 - Terrible. 107 out of 1001 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hans-Peter, Houston

Liked: Amenities
Great beans and toast. Attentive service staff and friendly
Stayed 1 night in Jan 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms and areas for guests. Very large choice of delicious options for breakfast. Handy for the airport with frequent service on the Hoppa bus from the front door.
Stayed 1 night in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another great stay.

Stayed before and would stay again. Very convenient for LHR but quiet and very comfortable. Great staff. Only slight niggle is the overnight parking charge (£16) for guests staying at the hotel.
Stayed 1 night in Jan 2025

4/10 Poor

Laura

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great hotel all round

This has got to be the cleanest, most well maintained, most friendly hotel I have ever been too. There's not a spot of dirt or dust anywhere. No cracked or broken tiles or stained grout. And everyone, without exception, has a genuine smile for you. The spa was great. The food in the restaurant well presented, tasty and reasonably priced. Just one niggle. I avoid places that add their own service charge, which this restaurant does. I hadn't seen it mentioned anywhere prior. It leaves you feeling like you've been mugged. I only marked the hotel average for eco because I have no idea what their policy is. Our stay was brief.
Stayed 1 night in Jan 2025

6/10 Okay

Gaynor

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Mejrem

Traveled with partner
Disliked: Cleanliness, staff & service
While I appreciated the cleanliness, the lack of staff at the front desk was one of the many complaints I have. 1-2 staff at the desk with an almost full hotel. Staff were very rude and cold. Found a hair in my food TWICE once at breakfast and once at dinner. Extremely inconvenient the way they don't have a vending machine for simple drinks such as soda cans. I had to pay for water which is a joke, £10 per bottle may I add. Really really horrible experience honestly. Honestly I would appreciate compensation thats how bad of an experience I had.
Stayed 3 nights in Dec 2024

10/10 Excellent

candy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay before a flight would definitely stay again.
Stayed 1 night in Jan 2025

6/10 Okay

Roberta

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Tony

Disliked: Property conditions & facilities
The property was fine and what you would expect from a Hilton, however the heat was not working in our room and we made several attempts to contact someone to report this and we were never able to get a hold of anyone. The only way it was addressed was the cleaning staff providing additional blankets. Also the seals in the shower were not working properly and the shower leaved all over the floor.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Fleur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast very bad! Tasteless Customer service line from room not reachable.
Stayed 6 nights in Dec 2024

8/10 Good

Conilios

Stayed 1 night in Dec 2024

8/10 Good

Christopher, Buxton

Business traveler
Liked: Cleanliness, staff & service, amenities
Good location for London and Oxford M40 corridor but beginning to show its age a bit when you look a little closer. Still a good hotel with a great breakfast and bar, just needs to give their carpets a thorough deep clean and make sure various plumbing and electrics are all working. Although probably not something the typical guest type (flying long haul out or back from UK) are likely to notice this.
Stayed 5 nights in Nov 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxurious stay

Terrific hotel, plentiful bathroom products if needed and my bed was extremely comfortable and the room was white glove clean!! I was randomly selected as "the guest of the day" which provided me to an Executive Room, access to the Executive Lounge and a free breakfast! Such a great surprise!! The light snack of fruit, chocolate, cookies and smoothie after a late night arrival was greatly appreciated! Special mention must be made of the night receptionst, Geetanjali Sharma, who is a great asset to this hotel and the epitome of graciousness and professionalism!! I wouldn't hesitate to recommend staying here!
Stayed 1 night in Dec 2024

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2024

10/10 Excellent

GURINDERPAL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got free drinks and snacks at bar with voucher.
Stayed 1 night in Dec 2024

10/10 Excellent

Glenn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Tina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Mark

Stayed 1 night in Dec 2024

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2024

10/10 Excellent

Ricardo

Stayed 1 night in Sep 2024

6/10 Okay

Daniel

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My reservation was paid upfront through Expedia but the hotel insisted on charging me again anyway. They basically put the issue on to me to resolve a problem between Expedia and themselves. I’m now out of pocket and chasing a query I had no responsibility for. Just a poor service with very little ownership or acceptance on their part. Pool was also closed with no apology offered.
Stayed 1 night in Dec 2024