10/10 Excellent
Raymond
Oct 8, 2024
Liked: Staff & service
This hotel needs to be managed from the top. It was only the lady in reception called Ned’s who calmed everything down. Her reception was fantastic . She saved the day for me .. she went out of her way by helping me on my arrival when my room had not been prepared property. She organised a team to clean my room properly She is so diplomatic in a stressful situation and even while dealing with my problem of mold in the shower area she was talking in several languages to the many other guests who demanded her attention. This hotel is lucky to have her on their staff. She is very patient with all the guests and in particular she is a treasure to the hotel and controls the whole area with calmness and informative attention and care the upper management are at fault here
Raymond
Stayed 9 nights in Sep 2024