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JEN Singapore Orchardgateway by Shangri-La

4.0 star property

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Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas
In-room safe, desk, blackout drapes, iron/ironing board
Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board
Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Room service
  • Housekeeping
$200
includes taxes & fees
Sep 26 - Sep 27

Explore the area

View in a map
277 Orchard Road, Singapore, 238858
  • Orchard Road
    ‪2 min walk‬
  • National Museum of Singapore
    ‪15 min walk‬
  • Bugis Street Shopping District
    ‪19 min walk‬
  • Singapore (SIN-Changi)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(53 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(12 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(68 reviews)
  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room, City View

8.6 out of 10
Excellent
(16 reviews)
  • 291 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

8.6 out of 10
Excellent
(17 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

  • Sleeps 2

View all photos for Superior City View twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View twin Room

  • Sleeps 2

View all photos for Club Panorama king Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama king Room

  • Sleeps 3

View all photos for Club Panorama Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama Room

  • Sleeps 2

View all photos for Deluxe twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe twin Room

  • Sleeps 2

View all photos for Club twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club twin Room

  • Sleeps 2

View all photos for Superior Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room

  • Sleeps 2

View all photos for Club Deluxe Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room

  • Sleeps 3

View all photos for Superior City View Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View Room

  • Sleeps 2

View all photos for Club king Room

In-room safe, desk, blackout drapes, iron/ironing board

Club king Room

  • Sleeps 2

View all photos for Deluxe Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room

  • Sleeps 3

View all photos for Club Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Room

  • Sleeps 2

View all photos for Deluxe Family Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Family Room

  • Sleeps 3

View all photos for Deluxe King Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe King Room

  • Sleeps 3

View all photos for Superior City View king Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View king Room

  • Sleeps 2

View all photos for Club Panorama twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama twin Room

  • Sleeps 2

View all photos for Superior king Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior king Room

  • Sleeps 2

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About this property

JEN Singapore Orchardgateway by Shangri-La

4-star Singapore hotel, connected to a shopping center in Orchard
Along with an outdoor pool, this hotel has a restaurant and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
JEN Singapore Orchardgateway by Shangri-La offers 499 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, JEN Singapore Orchardgateway by Shangri-La provides a 24-hour health club and a hot tub. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 452 square feet (42 square meters) include conference space. This business-friendly hotel also offers a rooftop terrace, a vending machine, and concierge services. Limited complimentary onsite parking is available on a first-come, first-served basis.

JEN Singapore Orchardgateway by Shangri-La has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Trippi - This poolside rooftop bar serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SGD 107.91 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Pool access available from 6:00 AM to 10:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 699 out of 1074 reviews
Rating 8 - Good. 273 out of 1074 reviews
Rating 6 - Okay. 64 out of 1074 reviews
Rating 4 - Poor. 19 out of 1074 reviews
Rating 2 - Terrible. 19 out of 1074 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location of the hotel is perfect. Ready walking to shopping, restaurants, national museum, etc. The rooms were clean and attractive. The staff was friendly and helpful.
Stayed 1 night in May 2025

10/10 Excellent

CHARLES

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient
Stayed 3 nights in May 2025

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2025

10/10 Excellent

karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place beautiful pool and room spacious, a smoking area outside for the guest would be great rather than having to walk miles to have a cigarette
Stayed 3 nights in May 2025

8/10 Good

Megan

Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed my stay here - the rooftop pool was incredible. The rooms were more basic than I would expect for the shangri-la but all in all an amazing experience.
Stayed 6 nights in May 2025

10/10 Excellent

karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2025

10/10 Excellent

Cristina

Stayed 10 nights in May 2025

8/10 Good

Reena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be good to have more vegan no onion no garlic food options at breakfast.
Stayed 1 night in May 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location and Friendly Staff

I had a pleasant stay at this hotel in Singapore. The rooms were very clean, and the staff were exceptionally friendly and helpful throughout my visit. The location is fantastic — close to major attractions, dining, and public transport. The only downside was the beds, which weren’t the most comfortable, but overall, it was a great experience and good value for the location.
Stayed 4 nights in May 2025

10/10 Excellent

Sharon, Mendham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all the above here mentioned. All excellent! 5 stars! 🌟🌟🌟🌟🌟
Stayed 5 nights in May 2025

10/10 Excellent

Kon, Sugar Land

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. Right above Somerset MRT station. Nice rooftop swimming pool. Excellent breakfast buffet. Lots of shopping and restaurants nearby.
Stayed 1 night in May 2025

10/10 Excellent

John

Stayed 2 nights in May 2025

10/10 Excellent

michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very good, it had everything we needed. Breakfast was good and our room was triple glazed which made for a good nights sleep.
Stayed 2 nights in May 2025

10/10 Excellent

Queenie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect and the room is very clean.
Stayed 4 nights in May 2025

8/10 Good

Jose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Singapore stopover

Had pleasant stay was very convenient close to public transport
Stayed 2 nights in May 2025

10/10 Excellent

Kon, Sugar Land

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is right above the Somerset MRT station. Lots of shopping center and restaurants in that area. Very convenient.
Stayed 5 nights in May 2025

2/10 Terrible

Kathy

Stayed 6 nights in Apr 2025

8/10 Good

Amrita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love this place!

Amazing hotel, very clean, easy access to everything nearby, awesome rooftop pool!
Stayed 2 nights in Apr 2025

10/10 Excellent

Prasheel

Stayed 2 nights in Apr 2025

8/10 Good

Pui Hang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good spot to reach out everywhere
Stayed 4 nights in Apr 2025

10/10 Excellent

Ketan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Was able to get around very quickly from here. Property was great, breakfast really good and staff were friendly and accommodating. Will definitely stay here the next time I am in Singapore.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third stay at Hotel Jen, and it has never disappointed. The location is excellent—right in the heart of the shopping and dining district. The rooms are clean, the staff is friendly, and the pricing is reasonable.
Stayed 1 night in Apr 2025