We booked two rooms under the same itinerary number and listed the guests accordingly. I tried to check everyone in as we had been in tombstone participating in the reenactment, as it was my credit card that paid for the room along with any incidentals. Not one time was my ID ever checked, but when I tried to check my brothers room, all of a sudden, you were thinking we were trying to commit some massive fraud. The hotel offered absolutely zero help, but thankfully, with a five minute phone call to Expedia, they were able to change the reservation and problem was solved. It was funny that I got an email from the hotel General manager praising that his front desk was able to solve my problem. The rooms were clean, but there were holes in the walls, frayed carpet, damaged furniture, breakfast was pitiful. We also were hassled when we attempted to buy incidentals (soft drinks as we were attempting to enjoy the pool that night) And even though they took my credit card for an incidental, they wouldn’t let my charge anything to the room with my room key and we won’t even start trying to get a receipt the next morning, showing that our bill has been zeroed out. This whole front desk team seems to need a review in how to treat customers, and we definitely won’t be back.