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Hyatt House Richmond / Short Pump

3.0 star property

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Photo gallery for Hyatt House Richmond / Short Pump

Exterior
Deluxe Suite, 1 Bedroom, Kitchen | 1 bedroom, premium bedding, in-room safe, desk
Free daily buffet breakfast
Lobby
1 bedroom, premium bedding, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • Housekeeping
  • Free WiFi
  • Gym
$138
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
11800 W Broad Street, Richmond, VA, 23233
  • Short Pump Town Center
    ‪2 min walk‬
  • Henrico Doctors' Hospital
    ‪10 min drive‬
  • University of Richmond
    ‪13 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(16 reviews)
  • 398 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed

  • 680 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette | 1 bedroom, premium bedding, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

8.8 out of 10
Excellent
(71 reviews)
  • 416 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed, Bathtub, Corner

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed, Bathtub, Corner

8.0 out of 10
Very good
(1 review)
  • 680 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible) | 1 bedroom, premium bedding, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

10.0 out of 10
Exceptional
(12 reviews)
  • 416 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(22 reviews)
  • 529 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Lobby

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  • Hot Tub
  • Breakfast included
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4.8 out of 5, Exceptional, 2,759 reviews
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About this property

Hyatt House Richmond / Short Pump

3-star Richmond hotel, connected to a shopping center in Short Pump
Along with a 24-hour fitness center, this smoke-free hotel has a bar/lounge and a rooftop terrace. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a business center, and conference space.
Hyatt House Richmond / Short Pump offers 134 accommodations with MP3 docking stations and safes. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Microwaves and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 1755 square feet (163 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a rooftop terrace, and laundry facilities. Complimentary uncovered self parking is available on site.

Hyatt House Richmond / Short Pump is a smoke-free property.

A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays.
H Bar - This bar serves dinner and light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,755 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Lever door handles
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 641 out of 1016 reviews
Rating 8 - Good. 214 out of 1016 reviews
Rating 6 - Okay. 80 out of 1016 reviews
Rating 4 - Poor. 45 out of 1016 reviews
Rating 2 - Terrible. 36 out of 1016 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing! Our bed was so comfortable! Everything was clean, I needed a couple extra pillows and they were delivered immediately! I've had other hotel chain's tell me that they didn't have any extra pillows! So it was a pleasant experience being able to get 2 extra pillows! Lol The staff were amazing!
Stayed 1 night in Jun 2025

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Sandra

Liked: Cleanliness
Exceeded expectations
Stayed 1 night in May 2025

10/10 Excellent

morgan

Stayed 1 night in May 2025

8/10 Good

Patricia

Traveled with partner
Location was great. The only problem I had was not cleaning the room. I was there Monday-Friday and never had my room cleaned. Someone knock on my door Wednesday and asked if I needed anything but that was all. I had to ask for coffee packets daily.
Stayed 4 nights in May 2025

8/10 Good

Sabrina

Stayed 2 nights in May 2025

10/10 Excellent

Bryston

Stayed 1 night in May 2025

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay surrounded by all types of stores.
Stayed 2 nights in May 2025

10/10 Excellent

Rynisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for our Anniversary!
Stayed 1 night in May 2025

10/10 Excellent

Marius

Stayed 3 nights in May 2025

6/10 Okay

kelly

Traveled with partner
Liked: Amenities, property conditions & facilities
Not happy with our room. We were assigned a connecting room and could hear the people next door talk all night. The walls are paper thin. Also, the bathrooms need to be remolded.
Stayed 1 night in May 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
great!
Stayed 3 nights in Jan 2025

8/10 Good

Donald

Stayed 1 night in May 2025

10/10 Excellent

kisha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Bernard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

our May trip

nice quite place and close top shopping
Stayed 2 nights in May 2025

10/10 Excellent

William

Stayed 3 nights in May 2025

10/10 Excellent

Demetrios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Benjamin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place!
Stayed 1 night in May 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
It's was very nice, bed was huge, and room was clean.
Stayed 1 night in May 2025

10/10 Excellent

ROB

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

shanna

Stayed 1 night in May 2025

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the proximity to dining and shopping.
Stayed 3 nights in May 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
The property is lovely with a nice breakfast. The challenge was that our room was not ready on arrival. Check in is 1600, we arrived at 1630. For this type of property this is now what we would expect.
Stayed 1 night in May 2025

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay!

This was a nice hotel, clean, staff was friendly, and breakfast was very good with many options, and lots of seating. Great stay!
Stayed 1 night in Apr 2025