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Hotel Willow Banks

4.0 star property

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Photo gallery for Hotel Willow Banks

Front of property - evening/night
Exterior
Aerial view
BBQ/picnic area
Restaurant

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Spa
  • Gym
  • Bar
  • Breakfast available
  • Room service

Explore the area

Map
Near Tourism Lift, The Mall, Shimla, Himachal Pradesh, 171001
  • Mall Road
    ‪1 min walk‬
  • Christ Church
    ‪7 min walk‬
  • Gaiety Theater
    ‪8 min walk‬
  • Shimla (SLV)
    ‪21 min drive‬

Room options

View all photos for Premium Room

Premium bedding, minibar, in-room safe, individually decorated

Premium Room

  • 375 sq ft
  • Valley view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room

Premium bedding, minibar, in-room safe, individually decorated

Superior Room

  • 375 sq ft
  • Valley view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room with Kitchenette

32-inch LED TV with cable channels, TV

Premium Room with Kitchenette

  • 375 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Interconnecting family room

Premium bedding, minibar, in-room safe, individually decorated

Interconnecting family room

  • 750 sq ft
  • Valley view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Luxury Room

Premium bedding, minibar, in-room safe, individually decorated

Luxury Room

  • 200 sq ft
  • Valley view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Club Room

Club Room | Premium bedding, minibar, in-room safe, individually decorated

Club Room

  • 375 sq ft
  • Valley view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room

  • 375 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Exterior

Royale Retreat

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
3.9 out of 5, Good, (17)
The price is $51
per night
$58 total
includes taxes & fees
Feb 22 - Feb 23
Royale Retreat

About this property

Hotel Willow Banks

4-star Shimla hotel steps from Mall Road
Along with 4 restaurants, this smoke-free hotel has a full-service spa and a nightclub. WiFi in public areas is free. Other amenities include 2 bars/lounges, a health club, and a sauna.
Hotel Willow Banks offers 45 accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. 32-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
In addition to a full-service spa, Hotel Willow Banks features a health club and a sauna. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

Business amenities at this 4-star property consist of a business center, a meeting room, and limo/town car service. This business-friendly hotel also offers a nightclub, a rooftop terrace, and an arcade/game room. Parking is available onsite for a surcharge.

Hotel Willow Banks is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8:30 AM and 10:30 AM.
Hotel Willow Banks has 4 restaurants on site.
24-hour room service is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Self parking on site (INR 200 per day)

Food and drink

  • Daily buffet breakfast available 8:30 AM to 10:30 AM for a fee: INR 700 for adults and INR 500 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Elevator (48 inch wide door)

More

  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2:30 PM
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for INR 2000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately INR 700 for adults and INR 500 for children
  • Self parking fee: INR 200 per day
  • Rollaway bed fee: INR 2000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Willow
Hotel Willow Banks
Hotel Willow Banks Shimla
Willow Banks
Willow Banks Hotel
Willow Banks Shimla
Willow Banks Shimla
Hotel Willow Banks Hotel
Hotel Willow Banks Shimla
Hotel Willow Banks Hotel Shimla

Hotel Willow Banks Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 13 out of 41 reviews
Rating 8 - Good. 12 out of 41 reviews
Rating 6 - Okay. 4 out of 41 reviews
Rating 4 - Poor. 6 out of 41 reviews
Rating 2 - Terrible. 6 out of 41 reviews

7.8/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Baburao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is in nice location
It is nice hotel in good location. The only problem with this hotel is that you need to go down to get taxi. There are lot of steps to climb if you have to go early in the morning as the lift will be operational after 8:00 AM. The service is good, and the staff are friendly
Stayed 2 nights in Sep 2024

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Sally

Stayed 1 night in Mar 2024

8/10 Good

Louisa

Stayed 3 nights in Mar 2023

10/10 Excellent

Nisha

Traveled with family
Liked: Cleanliness, staff & service
Location
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service crew are friendly
Stayed 1 night in May 2022

2/10 Terrible

Sandeep

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No heat no view but I paid for view room
Stayed 1 night in Feb 2022

10/10 Excellent

Anupam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Good
Stayed 1 night in Jan 2022

2/10 Terrible

Gagandeep

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in process was not smooth.
Stayed 1 night in Jan 2022

4/10 Poor

DONG J

Traveled with family
Disliked: Staff & service, amenities
I'll not stay at this hotel again. Compared to the rate (20,800INR for 3 nights), the quality of service was much behind of ven India Standard. 1. Room was very chilly but nothing from reception even though I asked to do some things. 2. Staff are working like government officials. 3. Do not respect any hospitality. They work like a machine. I think from the top manager to the staffs on the floor don't know how to catch up the needs of guest. Avoid this hotel.
Stayed 3 nights in Nov 2021

10/10 Excellent

Amrita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Oct 2021

6/10 Okay

Krishan

Traveled with family
Hotel hasn’t Parking and overall is good
Stayed 1 night in Oct 2021

10/10 Excellent

Gurpreet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2021

10/10 Excellent

Sandeep

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property located on the mall road of shimla
Stayed 1 night in Mar 2021

2/10 Terrible

Pallavi Sharma

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Partap verma needs to be thrown out
It was a terrible stay because of the front office ortaon Pratap Verma . He was non courteous rude and extramlu unproffesional . He wanted us to pay the entite amount upfront on check in and when we asked that we need mote time since the amount wwas disputed he starteed yelling at us saying “ main apni jeb se thodi donga paise “ . Apart ftpm him the entire staff was helpful including the manager sanjay . Who sorted our bill dispute and actes gracefully . I wish oeople are partap are not in yye hospitality industry . They give a bad nsmr yo the hotel and also to thier proffesion. Becsuse of his behaviour i woukd ne er have gond memories of this stay😡
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay...
The hotel is located at the mall road which makes it an excellent location. The stay was very comfortable. The service was excellent. I would definitely call this hotel as one of the best places to stay in Shimla.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed before also very happy to see everything upgraded.The room service food and service is excellent but breakfast needs improvement and the manager looked disinterested in his work he doesn’t even have a smile on his face early morning sad to see such faces.The reception and check inn was properly done.Overall had a great time. Thanks
Stayed 3 nights in Dec 2019

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place to Stay in Shimla
The best place to stay in Shimla. Right on the Mall Road with Cafe Shimla Times and Eighteen 71 What else you need?!! This is indeed the best location ever!
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveler

Disliked: Staff & service
Average hotel.
Wifi was not working. TV channels were not working consistently. No urgency by hotel staff to fix the problem.
Stayed 1 night in Jul 2017

4/10 Poor

John, Mumbai, MH

Disliked: Cleanliness, property conditions & facilities, room comfort
On the mall road. Period.
Typical three star hotel. Keep low expectations and you will be happy. Old hotel needs upkeep.

10/10 Excellent

vishal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
We had a very nice stay here, relaxing. Staff were ok, rooms good. Food ok. They do need to sort out the wifi, and maybe give more detail on what to use and how to use things in the room. But I would stay here again. Well placed for the Mall and Monkey temple.