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Grand Mercure Ise-shima Resort & Spa

4.0 star property

Choose dates to view prices

Photo gallery for Grand Mercure Ise-shima Resort & Spa

Spa
In-room safe, blackout drapes, free WiFi, bed sheets
In-room safe, blackout drapes, free WiFi, bed sheets
In-room safe, blackout drapes, free WiFi, bed sheets
Public bath

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
939-6 Aza-Kasatori, Matoya, Isobe-cho, Shima, Mie-ken, 517-0295
  • Shima Spain Village
    ‪2 min drive‬
  • Yokoyama Observatory
    ‪12 min drive‬
  • Ise-Shima National Park
    ‪23 min drive‬

Room options

View all photos for Superior Room with 2 single beds and 2 extra beds, Mountain view

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room with 2 single beds and 2 extra beds, Mountain view

  • 355 sq ft
  • Mountain view
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Superior Room, 3 Twin Beds, Non Smoking, Ocean View (High Floor)

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, 3 Twin Beds, Non Smoking, Ocean View (High Floor)

  • Sleeps 8
  • 3 Twin Beds

View all photos for Superior Room, Multiple Beds, Ocean View

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, Multiple Beds, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 388 sq ft
  • Sea view
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

  • 775 sq ft
  • Mountain view
  • Sleeps 9
  • 2 Twin Beds and 4 Twin Futons

View all photos for Classic Room, Multiple Beds, Sea View (Japanese Western Style)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Multiple Beds, Sea View (Japanese Western Style)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 8
  • 4 Twin Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Oceanview

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Oceanview

9.0 out of 10
Wonderful
(2 reviews)
  • 388 sq ft
  • Sea view
  • Sleeps 7
  • 4 Twin Futons

View all photos for Classic Room, 2 Twin Beds, Sea View (Hollywood Twin)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Sea View (Hollywood Twin)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds

View all photos for Deluxe Suite, Multiple Beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Suite, Multiple Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Suite, Multiple Beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Suite, Multiple Beds, Mountain View

  • Sleeps 12
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

7.0 out of 10
Good
(4 reviews)
  • 388 sq ft
  • Sea view
  • Sleeps 7
  • 2 Twin Beds and 3 Twin Futons

View all photos for Classic Room, Japanese style, 4 futon beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Mountain View

7.2 out of 10
Good
(10 reviews)
  • 355 sq ft
  • Mountain view
  • Sleeps 7
  • 4 Twin Futons

View all photos for Deluxe Suite, Multiple Beds, Sea View

In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Suite, Multiple Beds, Sea View

  • Sleeps 9
  • 4 Twin Beds

View all photos for Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

  • Sleeps 6
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, Multiple Beds

In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Suite, Multiple Beds

  • Sleeps 8
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds

View all photos for Superior Room, 3 Twin Beds, Non Smoking, Mountain View (High Floor)

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, 3 Twin Beds, Non Smoking, Mountain View (High Floor)

  • Sleeps 8
  • 3 Twin Beds

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room with 2 single beds and 1 sofa bed, Mountain view

8.4 out of 10
Very good
(9 reviews)
  • 388 sq ft
  • Mountain view
  • Sleeps 6
  • 3 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Sea View (High Floor)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Sea View (High Floor)

  • Sleeps 8
  • 2 Twin Beds

View all photos for Classic Room, 3 Twin Beds, Ocean View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 3 Twin Beds, Ocean View

  • 388 sq ft
  • Sea view
  • Sleeps 5
  • 3 Twin Beds

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About this property

Grand Mercure Ise-shima Resort & Spa

4-star Shima hotel close to Shima Spain Village
A restaurant, 2 bars/lounges, and a seasonal outdoor pool are available at this hotel. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Additionally, a children's pool, a 24-hour front desk, and free train station drop-off are onsite.
Grand Mercure Ise-shima Resort & Spa offers 372 accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor public bath (no minerals), an outdoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Some rates at Grand Mercure Ise-shima Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to hot springs, Grand Mercure Ise-shima Resort & Spa features a seasonal outdoor pool and a children's pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

This hot springs hotel also offers a vending machine, shopping on site, and an elevator. A train station pick-up service and a train station drop-off service are complimentary for guests. Complimentary self parking is available on site, along with a car charging station.

Grand Mercure Ise-shima Resort & Spa has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
ビュッフェ会場「DINING -Le Sensor - Onsite buffet restaurant.
THE LOUNGE - Onsite lobby lounge. Open daily.
ONSEN LOUNGE - Onsite lobby lounge. Open daily.

All inclusive details

All-inclusive room rates at Grand Mercure Ise-shima Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free train station pick-up and drop-off shuttle from 3:00 PM to 5:30 PM
  • Train station shuttle at scheduled times, on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,800 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • ONSEN LOUNGE
  • THE LOUNGE
  • ビュッフェ会場「DINING -Le Sensor

Things to do

  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's pool
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Spa

  • Hot springs
  • Public indoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator (35 inch wide door)
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchairs on site

More

  • 12 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Refrigerator

More

  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3800 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ise-Shima Royal Hotel
Ise-Shima Royal
Hotel Resorts ISE-SHIMA
Resorts ISE-SHIMA
Ise Shima Royal Hotel
Hotel Resorts ISE SHIMA
Mercure Ise Shima & Spa Shima
Grand Mercure Ise shima Resort Spa
Grand Mercure Ise-shima Resort & Spa Hotel
Grand Mercure Ise-shima Resort & Spa Shima
Grand Mercure Ise-shima Resort & Spa Hotel Shima

Grand Mercure Ise-shima Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 103 out of 397 reviews
Rating 8 - Good. 158 out of 397 reviews
Rating 6 - Okay. 91 out of 397 reviews
Rating 4 - Poor. 31 out of 397 reviews
Rating 2 - Terrible. 14 out of 397 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

It’s convenient to stay here near train station and it’s walking distance to the main street to hang.
Stayed 2 nights in Feb 2025

8/10 Good

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 1 night in Feb 2025

10/10 Excellent

Yuta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Tonnii

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Comfortable stay. There is free shuttle service from ugata station, you need to book it with the hotel via phone. There is a big hall for breakfast with plenty of choices for Japanese n Western menu.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is located in good location and it looks fine but the dust is too much!!
Stayed 2 nights in Aug 2021

6/10 Okay

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Hideki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent peaceful vacation spot

I really enjoyed this hotel as we booked Japanese style room. The only biggest complaints are the facts that there are only three elevators that we needed to wait for traffic congestion and very limited restaurant options. Other wise, we had decent stay.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel, huge step up to bathroom, staff not as courteous or helpful as most Japanese are.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

??

Traveled with family and small children
Disliked: Staff & service
従業員の接客がイマイチでした。 エレベーターが3機あるのに、くるのが遅く階段を使ったりしていた。
Stayed 1 night in Apr 2025

8/10 Good

Masayuki

Traveled with partner
Liked: Amenities, property conditions & facilities
景観がとても良く、施設もとても綺麗でした
Stayed 1 night in Apr 2025

8/10 Good

hirotaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

??

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
食事が他のメルキュールホテルより価値が無い。グラントメルキュールとして期待して行ったが飲材費安いもののオンパレードでびっくりした。 レストラン外注業者？を変更した方が良いと思った。イベント無い日の稼働が悪いのはメルキュールホテルの良さを外してADR下がった分をツアーで埋める悪循環だと思われる。食事が湯快、大江戸温泉の方が良いとは思わなかった。メルキュール紙コップも使わず安い検尿カップで代用してまでコスト下げようとしてるのはメルキュール本部は理解してるのだろうか？アチコチの給水スポット切れもひどかった。とにかくおすすめできないグラントです。
Stayed 1 night in Apr 2025

6/10 Okay

???

Stayed 1 night in Apr 2025

8/10 Good

Ai

Traveled with family
Liked: Staff & service, property conditions & facilities
ビュッフェもたくさんあったし、アルコールも種類が沢山あって飲み放題だし、お風呂上がりの冷凍フルーツもアイスも充実していて最高でした！
Stayed 1 night in Apr 2025

10/10 Excellent

Takaharu

Liked: Cleanliness, staff & service, property conditions & facilities
ラウンジが良かった。
Stayed 2 nights in Apr 2025

8/10 Good

HIROYUKI

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
平日でも人だらけ人気なのが分かります。夕食も朝食も時間指定出来ますが、ごった返していました。料理はとっても美味しい😋朝風呂のあとのビールが有料なのはちょっとって思ってしまう。
Stayed 1 night in Apr 2025

8/10 Good

Terumi

Stayed 1 night in Apr 2025

8/10 Good

katsuma

Liked: Cleanliness
Stayed 1 night in Mar 2025

8/10 Good

Yukiko

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

6/10 Okay

Yuko

Traveled with family and small children
Liked: Cleanliness, staff & service
ビュッフェは朝夕ともに混んでた。 時間区切っての予約制だけど受付でならび、料理を取るのにも行列ができてたので 提供する場所を増やしてほしい。 大浴場はゆったり入れたしセキュリティ面も問題なかったです
Stayed 1 night in Apr 2025

4/10 Poor

INOUE

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Akihiko

Stayed 1 night in Apr 2025