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Grand Mercure Ise-shima Resort & Spa

4.0 star property

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Photo gallery for Grand Mercure Ise-shima Resort & Spa

Spa
In-room safe, blackout drapes, free WiFi, bed sheets
In-room safe, blackout drapes, free WiFi, bed sheets
In-room safe, blackout drapes, free WiFi, bed sheets
Public bath

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
939-6 Aza-Kasatori, Matoya, Isobe-cho, Shima, Mie-ken, 517-0295
  • Shima Spain Village
    ‪2 min drive‬
  • Yokoyama Observatory
    ‪12 min drive‬
  • Ise-Shima National Park
    ‪23 min drive‬

Room options

View all photos for Superior Room with 2 single beds and 2 extra beds, Mountain view

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room with 2 single beds and 2 extra beds, Mountain view

  • 355 sq ft
  • Mountain view
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Superior Room, 3 Twin Beds, Non Smoking, Ocean View (High Floor)

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, 3 Twin Beds, Non Smoking, Ocean View (High Floor)

  • Sleeps 8
  • 3 Twin Beds

View all photos for Superior Room, Multiple Beds, Ocean View

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, Multiple Beds, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 388 sq ft
  • Sea view
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

  • 775 sq ft
  • Mountain view
  • Sleeps 9
  • 2 Twin Beds and 4 Twin Futons

View all photos for Classic Room, Multiple Beds, Sea View (Japanese Western Style)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Multiple Beds, Sea View (Japanese Western Style)

  • Sleeps 8
  • 4 Twin Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Oceanview

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Oceanview

9.0 out of 10
Wonderful
(2 reviews)
  • 388 sq ft
  • Sea view
  • Sleeps 7
  • 4 Twin Futons

View all photos for Classic Room, 2 Twin Beds, Sea View (Hollywood Twin)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Sea View (Hollywood Twin)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds

View all photos for Deluxe Suite, Multiple Beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Suite, Multiple Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Suite, Multiple Beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Suite, Multiple Beds, Mountain View

  • Sleeps 12
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

  • 388 sq ft
  • Sea view
  • Sleeps 7
  • 2 Twin Beds and 3 Twin Futons

View all photos for Classic Room, Japanese style, 4 futon beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Mountain View

7.2 out of 10
Good
(10 reviews)
  • 355 sq ft
  • Mountain view
  • Sleeps 7
  • 4 Twin Futons

View all photos for Deluxe Suite, Multiple Beds, Sea View

In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Suite, Multiple Beds, Sea View

  • Sleeps 9
  • 4 Twin Beds

View all photos for Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

  • Sleeps 6
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, Multiple Beds

In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Suite, Multiple Beds

  • Sleeps 8
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds

View all photos for Superior Room, 3 Twin Beds, Non Smoking, Mountain View (High Floor)

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, 3 Twin Beds, Non Smoking, Mountain View (High Floor)

  • Sleeps 8
  • 3 Twin Beds

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room with 2 single beds and 1 sofa bed, Mountain view

7.8 out of 10
Good
(6 reviews)
  • 388 sq ft
  • Mountain view
  • Sleeps 6
  • 3 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Sea View (High Floor)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Sea View (High Floor)

  • Sleeps 8
  • 2 Twin Beds

View all photos for Classic Room, 3 Twin Beds, Ocean View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 3 Twin Beds, Ocean View

  • 388 sq ft
  • Sea view
  • Sleeps 5
  • 3 Twin Beds

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About this property

Grand Mercure Ise-shima Resort & Spa

4-star Shima hotel close to Shima Spain Village
A restaurant, 2 bars/lounges, and a seasonal outdoor pool are available at this hotel. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Additionally, a children's pool, a 24-hour front desk, and free train station drop-off are onsite.
Grand Mercure Ise-shima Resort & Spa offers 372 accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor public bath (no minerals), an outdoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Some rates at Grand Mercure Ise-shima Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to hot springs, Grand Mercure Ise-shima Resort & Spa features a seasonal outdoor pool and a children's pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

This hot springs hotel also offers a vending machine, shopping on site, and an elevator. A train station pick-up service and a train station drop-off service are complimentary for guests. Complimentary self parking is available on site, along with a car charging station.

Grand Mercure Ise-shima Resort & Spa has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
ビュッフェ会場「DINING -Le Sensor - Onsite buffet restaurant.
THE LOUNGE - Onsite lobby lounge. Open daily.
ONSEN LOUNGE - Onsite lobby lounge. Open daily.

All inclusive details

All-inclusive room rates at Grand Mercure Ise-shima Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free train station pick-up and drop-off shuttle from 3:00 PM to 5:30 PM
  • Train station shuttle at scheduled times, on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,800 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • ONSEN LOUNGE
  • THE LOUNGE
  • ビュッフェ会場「DINING -Le Sensor

Things to do

  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's pool
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Spa

  • Hot springs
  • Public indoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator (35 inch wide door)
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchairs on site

More

  • 12 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Refrigerator

More

  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3800 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ise-Shima Royal Hotel
Ise-Shima Royal
Hotel Resorts ISE-SHIMA
Resorts ISE-SHIMA
Ise Shima Royal Hotel
Hotel Resorts ISE SHIMA
Mercure Ise Shima & Spa Shima
Grand Mercure Ise shima Resort Spa
Grand Mercure Ise-shima Resort & Spa Hotel
Grand Mercure Ise-shima Resort & Spa Shima
Grand Mercure Ise-shima Resort & Spa Hotel Shima

Grand Mercure Ise-shima Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 99 out of 386 reviews
Rating 8 - Good. 153 out of 386 reviews
Rating 6 - Okay. 90 out of 386 reviews
Rating 4 - Poor. 30 out of 386 reviews
Rating 2 - Terrible. 14 out of 386 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

It’s convenient to stay here near train station and it’s walking distance to the main street to hang.
Stayed 2 nights in Feb 2025

8/10 Good

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 1 night in Feb 2025

10/10 Excellent

Yuta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Tonnii

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Comfortable stay. There is free shuttle service from ugata station, you need to book it with the hotel via phone. There is a big hall for breakfast with plenty of choices for Japanese n Western menu.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is located in good location and it looks fine but the dust is too much!!
Stayed 2 nights in Aug 2021

6/10 Okay

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Hideki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent peaceful vacation spot

I really enjoyed this hotel as we booked Japanese style room. The only biggest complaints are the facts that there are only three elevators that we needed to wait for traffic congestion and very limited restaurant options. Other wise, we had decent stay.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel, huge step up to bathroom, staff not as courteous or helpful as most Japanese are.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

TAKAKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

WATARU

Liked: Cleanliness, amenities
施設内部は全体的に綺麗な印象を持ち、部屋／価格と照らして満足であった。 唯一気になる点は、朝食ビュッフェなど宿泊客の利用時間帯をある程度設定する／考慮するなど、少し改善点が必要であると感じた。 ３月下旬の宿泊であり、最繁忙期とは異なっていたが、それでも時間帯の集中が発生し、席や料理の確保が難しくなっていた。大人数の家族での利用はより厳しいと思う。 会場／該当期間の宿泊利用人数等を考慮して、時間帯の調整は柔軟に対応した方が良いと感じた。
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service

マナーについて

春休み中で家族連れ、観光客が多かったようですが、館内のマナーなどを掲示されたものが見当たらず、子供が走り回って危険を感じたりバタバタと音が響いて気になりました。 　朝食ビュッフェで係のスタッフがいないと、子供たちが勝手にしてしまい、うどんが散乱して後の人が嫌な気分になってました。親御さんがついて見て欲しかったです。 他県のメリュキュールに宿泊した経験から、スタッフの対応とかしっかりされているのに、お客様マナーで少し残念でした。
Stayed 1 night in Mar 2025

8/10 Good

kaori

Liked: Cleanliness, staff & service
客室数の多さに対するエレベーターの数は少なすぎるとは思いますが、時間をずらすなどすれば問題なく乗れます。エレベーターも食事も混む時間を予想してそれより先に動く、これで問題はないと思います。 廊下の物音も響きますが、気になる気にならないは個人によるかと思います。 ホテル周辺に何もな
Stayed 1 night in Mar 2025

8/10 Good

KAORU

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Keiko

Liked: Cleanliness, staff & service, property conditions & facilities
とにかく、ごはんが素晴らしかったです。 あと、オールインクリーシブなので、気分的にも楽です。loungeも何度も利用しました。 staffも素敵です。
Stayed 1 night in Mar 2025

6/10 Okay

TAKEO

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
オールインクルーシブで良かった。
Stayed 1 night in Mar 2025

8/10 Good

????

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗で、高級感があった。バイキングも美味しかった。ただ部屋のエアコンの温度調整が出来ず暑かったのと、上の階や隣の部屋の物音がかなり響いて聞こえた。
Stayed 1 night in Mar 2025

4/10 Poor

TSUKASA

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
エレベーターが何分も来ないし来ても満員のため、7階だったが半分以上階段を使わざるをえなかった。3台稼働の割にとにかく来ない印象。 部屋の布団を格納している棚が塗装も剥げていて取手も取れたままでがっかりするので直しておいて欲しい。 またエアコンも個別の温度調整が出来ず暑い夜を過ごした。個別調整出来るエアコンにして欲しい。 食事はビュッフェであり種類は少な目、すぐ無くなる上に1箇所しか取る場所が無いためストレスは溜まる。特に時間による人数制限も無いためカオス。食事の時間はある程度組数を定めて分散した方がいいと思った。 スタッフとサービスについて、食器を下げるときに従業員が横から無言で持っていった挙句にコップを振りながら去っていった。飲み物の残りが客に掛かっていたらどうするつもりだったのか。 挨拶をしてくれる従業員の人もおられ、外れを引きまくった結果かもしれないが、価格の割にいろいろ残念な気持ちにはなった。 ラウンジは良かったです。
Stayed 1 night in Mar 2025

10/10 Excellent

Takaaki

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
改装されたのかエントランスが凄く素敵でした。 和室の部屋が少し残念でしたが…
Stayed 2 nights in Mar 2025

6/10 Okay

???

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

6/10 Okay

HAZUKI

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
サービスはよく笑顔も素敵な方が多いが、エレベーターがなかなか来ない。もう一台増やしたり、時間帯によって上り下り専用等してみてはどうかなと思った。またバイキングが混み合いすぎてなかなか取りに行きづらい環境だった。料理の提供する場所を二カ所に分けるなどもう少し工夫しても良いのかなと思った。
Stayed 1 night in Mar 2025

6/10 Okay

michiyo

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
①チェックインで受付のスタッフの人数が2人だったので、もう一人いたら少しは、早かったと思います。 ②お風呂が時間帯で洗い場が無く、待っている人がいた。 人数に対して、お風呂場がもう1カ所あるといいんでしょうね。 ③レストランが混んでいて席が取りづらかったし、食べ物を取るのに時間が掛かった。 ④ホテル自体は、綺麗だしラウンジやお風呂上がりのサービスもあったので良かったです。 9階のお部屋でしたが眺めが最高で部屋も狭くは感じませんでした。 大人3人、小学生1人だったのでソファベッドでの対応でしたが、それぞれゆっくり寝れました。 スタッフがもう少しいると良いのかな？ ライブキッチンの方が早い場合もありますね。
Stayed 2 nights in Mar 2025

8/10 Good

MAYUKO

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
バイキングのお料理がとても美味しく、お部屋も綺麗で充実した時間を過ごす事ができました。 欲を言えばエレベーターが3機あるものの、客数と合っておらず、何度も満員状態でほぼ乗れず6階まで階段を登り降りする事になりました。あと温泉が地下にあるのですが、男女共通の鍵付きドアの中に入ると男風呂、女風呂があるのですが最初の入り口の前でどこだろう？入っていいのか？？とウロウロされている方が数名いました。あれは40代の私でも迷ったので、高齢の方には難しい… もう少し案内をしてあげないとなぁと思いました。 お風呂は清潔感が保たれていて気持ちよかったです。
Stayed 1 night in Mar 2025

10/10 Excellent

KOBAYASHI

Liked: Cleanliness, staff & service, property conditions & facilities
さいっこうによかった！
Stayed 1 night in Mar 2025