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Grand Mercure Ise-shima Resort & Spa

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Mercure Ise-shima Resort & Spa

In-room safe, blackout drapes, free WiFi, bed sheets
Spa
Exterior
Combined shower/tub, free toiletries, hair dryer, slippers
Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style) | In-room safe, blackout drapes, free WiFi, bed sheets

Reviews

7.6 out of 10

Good

Popular amenities

  • All inclusive
    All inclusive
  • Bar
    Bar
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included

Explore the area

Map
939-6 Aza-Kasatori, Matoya, Isobe-cho, Shima, Mie-ken, 517-0295
  • Matoya Bay Bridge
    6 min walk
  • Shima Spain Village
    19 min walk
  • Izawanomiya Shrine
    7 min drive

Room options

View all photos for Superior Room with 2 single beds and 2 extra beds, Mountain view

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room with 2 single beds and 2 extra beds, Mountain view

  • 355 sq ft
  • Mountain view
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Superior Room, Multiple Beds, Ocean View

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, Multiple Beds, Ocean View

  • 388 sq ft
  • Sea view
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

  • 775 sq ft
  • Mountain view
  • Sleeps 12
  • 2 Twin Beds and 4 Twin Futons

Classic Room, Multiple Beds, Sea View (Japanese Western Style)

  • Sleeps 10
  • 4 Twin Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Oceanview

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Oceanview

  • 388 sq ft
  • Sea view
  • Sleeps 8
  • 4 Twin Futons

Classic Room, 2 Twin Beds, Sea View (Hollywood Twin)

  • Sleeps 6
  • 2 Twin Beds

View all photos for Classic Room, Multiple Beds, Ocean View (Japanese-Western Style)

Classic Room, Multiple Beds, Ocean View (Japanese-Western Style) | In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Multiple Beds, Ocean View (Japanese-Western Style)

  • 388 sq ft
  • Sea view
  • Sleeps 10
  • 2 Twin Beds and 3 Twin Futons

View all photos for Classic Room, Japanese style, 4 futon beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Mountain View

  • 355 sq ft
  • Mountain view
  • Sleeps 8
  • 4 Twin Futons

Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

  • Sleeps 6
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

Combined shower/tub, free toiletries, hair dryer, slippers

Classic Room with 2 single beds and 1 sofa bed, Mountain view

  • 388 sq ft
  • Mountain view
  • Sleeps 6
  • 3 Twin Beds

View all photos for Classic Room, 3 Twin Beds, Ocean View

Combined shower/tub, free toiletries, hair dryer, slippers

Classic Room, 3 Twin Beds, Ocean View

  • 388 sq ft
  • Sea view
  • Sleeps 6
  • 3 Twin Beds

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$129 total
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About this property

Grand Mercure Ise-shima Resort & Spa

4-star Shima hotel close to Shima Spain Village
A restaurant, 2 bars/lounges, and a seasonal outdoor pool are available at this hotel. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Additionally, a children's pool, a 24-hour front desk, and free train station drop-off are onsite.
Grand Mercure Ise-shima Resort & Spa offers 372 accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor public bath (no minerals), an outdoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Some rates at Grand Mercure Ise-shima Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to hot springs, Grand Mercure Ise-shima Resort & Spa features a seasonal outdoor pool and a children's pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

This hot springs hotel also offers a vending machine, shopping on site, and an elevator. A train station pick-up service and a train station drop-off service are complimentary for guests. Complimentary self parking is available on site, along with a car charging station.

Grand Mercure Ise-shima Resort & Spa has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
ビュッフェ会場「DINING -Le Sensor - Onsite buffet restaurant.
THE LOUNGE - Onsite lobby lounge. Open daily.
ONSEN LOUNGE - Onsite lobby lounge. Open daily.

All inclusive details

All-inclusive room rates at Grand Mercure Ise-shima Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free train station pick-up and drop-off shuttle from 3:00 PM to 5:30 PM
  • Train station shuttle at scheduled times, on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,800 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • ONSEN LOUNGE
  • THE LOUNGE
  • ビュッフェ会場「DINING -Le Sensor

Things to do

  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's pool
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Spa

  • Hot springs
  • Public indoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator (35 inch wide door)
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchairs on site

More

  • 12 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Refrigerator

More

  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3800 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ise-Shima Royal Hotel
Ise-Shima Royal
Hotel Resorts ISE-SHIMA
Resorts ISE-SHIMA
Ise Shima Royal Hotel
Hotel Resorts ISE SHIMA
Mercure Ise Shima & Spa Shima
Grand Mercure Ise shima Resort Spa
Grand Mercure Ise-shima Resort & Spa Hotel
Grand Mercure Ise-shima Resort & Spa Shima
Grand Mercure Ise-shima Resort & Spa Hotel Shima

Grand Mercure Ise-shima Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 62 out of 250 reviews" "
Rating 8 - Good. 103 out of 250 reviews" "
Rating 6 - Okay. 61 out of 250 reviews" "
Rating 4 - Poor. 15 out of 250 reviews" "
Rating 2 - Terrible. 9 out of 250 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tonnii

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Comfortable stay. There is free shuttle service from ugata station, you need to book it with the hotel via phone. There is a big hall for breakfast with plenty of choices for Japanese n Western menu.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is located in good location and it looks fine but the dust is too much!!
Stayed 2 nights in Aug 2021

6/10 Okay

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Hideki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent peaceful vacation spot
I really enjoyed this hotel as we booked Japanese style room. The only biggest complaints are the facts that there are only three elevators that we needed to wait for traffic congestion and very limited restaurant options. Other wise, we had decent stay.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel, huge step up to bathroom, staff not as courteous or helpful as most Japanese are.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

takashi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2024

6/10 Okay

??

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
ロケーション、部屋やお風呂はよかったがチェックイン、アウト共にもたついてまたされた。無料ラウンジがマナーが、悪くゴミ散乱。
Stayed 1 night in Aug 2024

8/10 Good

Yuuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Yoshinori

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
ありがとうございました。 とてもいい思い出ができました。 チェックインやチェックアウトに時間がかかったのがちょっと大変でした。
Stayed 1 night in Aug 2024

8/10 Good

yano

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインは時間によりけりかかなり待ち待つ、1時間ぐらい待ちました！ 夕食もかなり混んでメインのバイキングの所は食べ物を取るまでに30分以上待たないと行けなかなるぐらい混んでいたので、あそこは改善して欲しいですね。 その二つがなければ最高なんですが、スペイン村の花火も見れてよかったです。
Stayed 1 night in Aug 2024

10/10 Excellent

Akira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家族でのリゾートホテル暮らし⭐︎
家族でゆっくり過ごすために利用させていただきました。 チェックイン後、部屋に入るまでに時間がかかりましたが、ラウンジが開放されていて、ビール、ワイン、ソフトドリンク、お菓子（ラムネ、グミ、プレッチェルなど）をいただきながら、ゆっくり待つのとができました。 テーブル席は同様のグループで満席の場合もあると思いますので、先に席を確保しておくと良いかもしれません。 プールを利用できる時期でしたのでホテル1階の更衣室を利用し、すぐ目の前の屋外プールで過ごしました。 利用者数にもよりますが、ビーチボールや浮き輪などもあると子どもが楽しめるように思います。 シャワーもありました。 夕食は利用しませんでしたが、ビュッフェ形式でおそらく種類も豊富（朝食よりも内容は豪華なのかと思います）と思います。 露天風呂付きの大浴場はとてもきれいで広く、水圧もありました。シャワーの温度の調節の仕方が分からなかったもですが冷ためでした。今の季節はちょうど良かったです。 浴場前にはラウンジがあり、フリードリンクとして水、リンゴ酢、甘酒が振舞われていました。 スペイン村の花火が19時50分頃に3分間程度、打ち上がり、ホテル内の窓や、ラウンジなどから鑑賞できました。 夜の時間帯にもラウンジが解放されて、お酒（ウイスキー、梅酒、リキュールなど）とソフトドリンク、お菓子（昼間のものに加えてベビースターラーメンなども追加）がありました。 和室でしたので、布団を自分で敷きました。部屋の冷房が強めでしたが、暖かかったです。 室内には電気ポットとミネラルウォーターが人数分ありました。 朝食のビュッフェは、種類がとても豊富でした。 6時30分から解放されるため、早めにいくのが良さそうです。 7時30分を過ぎると、席も埋まり、やや離れたところから食事をとりにいくことになります。 また、かなり並びます。内容によっては品切れとなります。 洋食、和食、デザート、一通りのものがあります。 チェックアウトもかなり並びます。 駐車場は広く、無料で使用できました。 スペイン村へのシャトルバスも前日からの予約で利用できるようです。 車で数分の距離でしたので、自家用車で行っても良いと思います。 とても良い休日を過ごすことができました。ホテル従業員の皆様には、親切な対応をしていただき、感謝しております。
Stayed 1 night in Aug 2024

2/10 Terrible

Kyoko

Disliked: Cleanliness, property conditions & facilities
脱衣所から浴室まで暑すぎて、ずっとサウナに入っているようでした。お風呂に入れず、ほぼ水風呂に入っていました。脱衣所でも暑すぎて汗をかき、ドライヤーもできませんでした。 客室も値段の割に簡素で古さも感じます。
Stayed 1 night in Aug 2024

8/10 Good

CHIKASHI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

AKEMI

Disliked: Cleanliness, staff & service, property conditions & facilities
チェックインの対応が悪すぎる 15時からなのに16時30分過ぎで部屋のkeyも貰えず、フロントが人で溢れかえってる 遅れている説明もない。 こんな対応はないと思います。　 フロントで待って要る時間無駄にした。
Stayed 1 night in Aug 2024

8/10 Good

Misato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Satoko

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

naoto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応はスマートで良かった エレベーターが客室に対して少ない
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
カップルや友達同士には向かないホテルと思う
子供が苦手な人は行くべきではないくらいお盆期間は子供だらけ。 大浴場もブュッフェ会場も子供の喚く声が響いていた。 なので、このホテルは家族向けで、カップルや友達同士の旅行には向いていないと思った。 2泊利用だったが2泊目の夜に帰ってきたらルームキーが使えないという不手際があった。 2泊目に夜のラウンジを利用してみたが、人がいっぱいでくつろげずだった。夜のラウンジは子供は入れないようにすべきでは？と思った。 送迎バスに関しては色々融通を聞かせてくれて助かった。(かなりの僻地だったので助かった。) まわりゃんせ利用でまわりゃんせの提携ホテルが軒並み予約できなかったので利用させてもらったが、正直、値段に見合った体験はできなかった。
Stayed 2 nights in Aug 2024

6/10 Okay

???

Traveled with family and small children, Traveled with family
Disliked: Amenities
お盆期間という事だったので、宿泊客も多かったのかもしれませんが。ビュッフェの並ぶ時間が、とにかくかかりました。一通り回って席に着いたら、もうぐったりでした。 料理の並べ方や、順路など改善出来るならお願いしたいです。 ホテルは広いロビーで、生演奏もあり、素敵でした。大浴場も綺麗で、掃除は行き届いてる感じでした。女湯は、脱衣所の空調をもっと涼しくしてほしいなーっと思いました。
Stayed 1 night in Aug 2024

10/10 Excellent

funaki

Liked: Cleanliness, staff & service
泊まったところが和室でしたが、おそらく前の施設のままか、改修されておらず、施設の古さを感じました。 1、2階、地下の浴場は綺麗でした。 ベッドならスペースもあるので、こちらは綺麗かも
Stayed 1 night in Aug 2024

4/10 Poor

shin

Disliked: Cleanliness, property conditions & facilities
ビュッフェが混雑、エレベーターも混雑、その他は非常に満足しました。
Stayed 1 night in Aug 2024

10/10 Excellent

Akifumi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルは素晴らしいが周辺の遊び場所がもう少しほしかった
Stayed 1 night in Aug 2024

8/10 Good

Kengo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインが多い時間だったからか、客室までのエレベーターの列がすごい長かった。 1階のラウンジは飲み物やお菓子をいただけるので、子どもも楽しんでいてよかった。
Stayed 1 night in Aug 2024