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Shangri-La Shenzhen

5.0 star property

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Photo gallery for Shangri-La Shenzhen

Bar (on property)
Exterior
Executive lounge
Exterior
Lobby

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Housekeeping

Explore the area

Map
Jianshe Road, Luohu District, Shenzhen, Guangdong, 518001
  • Luohu Port
    ‪9 min walk‬
  • Dongmen Pedestrian Street
    ‪19 min walk‬
  • Huaqiangbei
    ‪2 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 320 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • 320 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Executive Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 646 sq ft
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 2 Twin Beds

Executive Suite, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Executive Suite, 2 Twin Beds

  • 646 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Horizon Club, Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Horizon Club, Room, 1 King Bed

  • 320 sq ft
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club, Room, 2 Twin Beds

Horizon Club, Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Horizon Club, Room, 2 Twin Beds

  • 320 sq ft
  • Hill view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

8.2 out of 10
Very good
(20 reviews)
  • 320 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Minibar, in-room safe, desk, blackout drapes

Superior Room, 2 Twin Beds

8.0 out of 10
Very good
(11 reviews)
  • 320 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

Similar properties

Front of property

Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (742)
$82 nightly
The price is $82 total
includes taxes & fees
Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG

About this property

Shangri-La Shenzhen

5-star Shenzhen hotel, connected to a shopping center in Luohu
Along with 4 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Shangri-La Shenzhen offers 522 air-conditioned accommodations with minibars and safes. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. 40-inch LED televisions come with satellite channels. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 19 treatment rooms. Services include massages.
In addition to a full-service spa, Shangri-La Shenzhen features an outdoor pool and a sauna. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, meeting rooms, and limo/town car service. This luxury hotel also offers a children's pool, a fitness center, and an arcade/game room. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Shangri-La Shenzhen is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Coffee Garden - This buffet restaurant serves breakfast, lunch, and dinner.
Shang Palace - This restaurant serves lunch and dinner.
Champs Bar and Grill - This restaurant serves dinner only.
360 Bar and Restaurant - This fine-dining restaurant serves dinner and light fare. Happy hour is offered.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CNY 161 for adults and CNY 161 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • 360 Bar and Restaurant
  • Champs Bar and Grill
  • Coffee Garden
  • Lobby Lounge
  • Shang Palace

Things to do

  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Gym
  • Mini golf
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 19 treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 161 for adults and CNY 161 for children
  • Airport shuttle fee: CNY 600 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger. This property requires guests to wear swim caps in the pool.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Shangri-la Shenzhen
Shangri-la Hotel Shenzhen
Shangri-la Shenzhen
Shangri-la Shenzhen Hotel
Shenzhen Hotel Shangri-la
Shenzhen Shangri-la
Shenzhen Shangri-la Hotel
Futian Shangri-La Shenzhen Hotel Shenzhen
Shangri La Hotel Shenzhen
Shangri-La Shenzhen Hotel
Shangri la Hotel Shenzhen
Shangri-La Shenzhen Shenzhen
Shangri-La Shenzhen Hotel Shenzhen

Shangri-La Shenzhen Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 419 out of 1005 reviews
Rating 8 - Good. 393 out of 1005 reviews
Rating 6 - Okay. 111 out of 1005 reviews
Rating 4 - Poor. 49 out of 1005 reviews
Rating 2 - Terrible. 33 out of 1005 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

TAI KWAN

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

MAURICE

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
check in was hell
Stayed 1 night in Apr 2025

10/10 Excellent

KAH WEE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with clean rooms. Lobby and rooms are a bit old but of good quality and service. Breakfast is great and best rate if you prepaid the day before if not included in the room. Near LouHu train station which connects well to other parts of China. Nice dim sum restaurants and other food choices at the train station which is a 5 mins walk from hotel thru the tunnel in front. All main attractions in SZ is nearby by train or taxi all within 30 mins of travel. Recommend for first timer to SZ.
Stayed 2 nights in Apr 2025

2/10 Terrible

Icy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is 33 years old and it needs serious renovation. It doesn’t meet a 5 star rating. I was very disappointed.
Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but not a 10

Its well located and highly convenient, on the other side for a Shangri-la the staff should be more helpful, example when I arrive to the hotel no one help me to unload the luggage from my taxi, those small things make a huge difference.
Stayed 1 night in Mar 2025

2/10 Terrible

olasumbo

Stayed 1 night in Apr 2025

2/10 Terrible

RASHID

Stayed 1 night in Apr 2025

8/10 Good

Nadine

Business traveler
Needs a refurb
Stayed 1 night in Apr 2025

8/10 Good

Michael

Stayed 1 night in Apr 2025

8/10 Good

Anny

Stayed 1 night in Feb 2025

2/10 Terrible

Anny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mukesh, Surrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from Luoho Hong Kong Crossing.
Stayed 1 night in Apr 2025

10/10 Excellent

Phoebebe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Chin Sung

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient with food and convenient and subway station is just next to the hotel
Stayed 6 nights in Mar 2025

8/10 Good

Coanh

Traveled with family
Liked: Staff & service

Great location, room can do with a update

We had a wonderful family trip of four, for 4 nights in Shenzhen, and the Shangri-La was the perfect choice for our stay. Its close proximity to the Hong Kong transit Louhu border made it convenient for our two planned day trips into Hong Kong for sightseeing. However, the hotel room could use some upgrades, as certain features, such as the carpets, safe, and electrical connectivity, felt a bit dated. Overall, we enjoyed our stay, thanks in large part to the friendly and helpful staff. A special shout-out to Bill, who always greeted us with a warm smile each morning at the lobby/front door. He provided excellent recommendations and genuinely seemed to enjoy his work, which added to our positive experience. We would definitely consider staying here again for a short trip, as the location is incredibly convenient. Thank you!
Stayed 4 nights in Mar 2025

4/10 Poor

Susan

Traveled with family
Disliked: Property conditions & facilities
The pictures that are posted are probably when they first opened. The rooms are so small and outdated. I wanted to stay at a nice hotel and this wasn’t it. I had stayed in more luxury hotels that are not name brand that was better than this hotel. Would not recommend
Stayed 2 nights in Apr 2025

10/10 Excellent

King Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent value for money

Less than 10min walk from train station. Hotel although slightly dated is still excellent . Definitely value for money for a 5 star Shangri-la hotel.
Stayed 3 nights in Mar 2025

8/10 Good

WAIKIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

WAIKIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has a long histoty in Shenzhen and was the best at it's time. But neighborhood area is a little not up to the trend, t il has some old fashion business and
Stayed 1 night in Mar 2025

2/10 Terrible

JOSEPH, orem

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had constructions going on and didn’t alert me to it. Not only but that gave me a room right below where the work was done. So for 4 days, it was constant banging and hammering nonstop. Cleaners kept knocking on my door despite the DND sign. They give you 2 small bottles of water and expect tips for more bottles every single day. The staff don’t speak English which tough for even room service orders or asking for simple amenities. Overall, it really a let down.

4/10 Poor

Julie

Traveled with family
Disliked: Cleanliness
It was a bit of a shock because when you walk into the hotel it’s all renovated clean beautiful big and fancy looking. It’s modern. However, when you walk in your room… it’s not as modern. The floor is all made of rug so it’s very dusty! The bathroom wasn’t that clean, it had some rust near the sink area … I usually feel like hotel with a shower-bath is less modern. Overall it was ok for the price paid. The location was good, it was walkable distance to a shopping and dining areas!
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb location for Luohu

Location is superb just a few mins walk from Luohu The hotel has maintained well And love the big bed and room
Stayed 2 nights in Feb 2025

6/10 Okay

Julie

Traveled with family
Disliked: Cleanliness
The rooms are not that clean… it smelled a little bit moldy because the floor is made of rug material. Also, you cannot enjoy buffet during the week. Only during the weekend …
Stayed 1 night in Feb 2025

6/10 Okay

ong

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025