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Sheraton Shantou Hotel

4.5 star property

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Photo gallery for Sheraton Shantou Hotel

Daily buffet breakfast (CNY 168 per person)
Lobby lounge
Exterior
Lobby
Family Room, 2 Double Beds and 1 Sofa Bed | Premium bedding, minibar, desk, soundproofing

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Breakfast available
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
Block 11, Logan Century Mansion, Shantou, Guangdong, 515011
  • Chaoshan Stadium
    ‪4 min drive‬
  • Shantou Museum
    ‪5 min drive‬
  • Dahao Ancient City
    ‪12 min drive‬
  • Shantou (SWA-Jieyang Chaoshan Intl.)
    ‪15 min drive‬

Room options

View all photos for Executive Room, 1 King Bed, Sea View, Concierge Lounge Access

Premium bedding, minibar, desk, soundproofing

Executive Room, 1 King Bed, Sea View, Concierge Lounge Access

  • 452 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds, Concierge Lounge Access

Premium bedding, minibar, desk, soundproofing

Executive Room, 2 Double Beds, Concierge Lounge Access

  • 452 sq ft
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Sea View, Concierge Lounge Access

Suite, 1 King Bed, Sea View, Concierge Lounge Access | Premium bedding, minibar, desk, soundproofing

Suite, 1 King Bed, Sea View, Concierge Lounge Access

  • 753 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds, Sea View, Concierge Lounge Access

Executive Room, 2 Double Beds, Sea View, Concierge Lounge Access | Premium bedding, minibar, desk, soundproofing

Executive Room, 2 Double Beds, Sea View, Concierge Lounge Access

  • 452 sq ft
  • Sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 1 King Bed, Sea View

Premium bedding, minibar, desk, soundproofing

Room, 1 King Bed, Sea View

  • 452 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Double Beds and 1 Sofa Bed

Family Room, 2 Double Beds and 1 Sofa Bed | Premium bedding, minibar, desk, soundproofing

Family Room, 2 Double Beds and 1 Sofa Bed

8.0 out of 10
Very good
(1 review)
  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Concierge Lounge Access

Premium bedding, minibar, desk, soundproofing

Executive Room, 1 King Bed, Concierge Lounge Access

  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Garden View

Premium bedding, minibar, desk, soundproofing

Room, 2 Twin Beds, Garden View

  • 452 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Double Beds

Premium bedding, minibar, desk, soundproofing

Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Premium bedding, minibar, desk, soundproofing

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Premium bedding, minibar, desk, soundproofing

Room, 2 Double Beds, City View

  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, desk, soundproofing

Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Concierge Lounge Access

Executive Suite, 1 King Bed, Concierge Lounge Access | Premium bedding, minibar, desk, soundproofing

Executive Suite, 1 King Bed, Concierge Lounge Access

  • 753 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Sheraton Shantou Hotel

4.5-star Shantou hotel, connected to a shopping center in Longhu Qu
2 restaurants, an outdoor pool, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a business center, and conference space. Housekeeping is available on request.
Sheraton Shantou Hotel offers 330 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, spring water baths, bathrobes, and slippers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Sheraton Shantou Hotel features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

This 4.5-star property offers access to a business center and 5 meeting rooms. Event facilities measuring 11836 square feet (1100 square meters) include conference space. This luxury hotel also offers tour/ticket assistance, a garden, and concierge services. Complimentary self parking is available on site, along with a car charging station.

Sheraton Shantou Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
采悦轩中餐厅 - This restaurant specializes in Chinese cuisine and serves brunch, lunch, and dinner.
盛宴标帜西餐厅 - This restaurant specializes in international cuisine. Open select days.
大堂吧 - This lobby lounge serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 168 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • 大堂吧
  • 盛宴标帜西餐厅
  • 采悦轩中餐厅

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11,836 square feet of conference space
  • 5 meeting rooms
  • Business center

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Portable bathtub seat
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 168 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay
Safety features at this property include a deadbolt lock
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 10:30 PM
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Shantou
Shantou Hotel
Shantou Sheraton
Shantou Sheraton Hotel
Sheraton Hotel Shantou
Sheraton Shantou
Sheraton Shantou Hotel
Sheraton Shantou Hotel Hotel
Sheraton Shantou Hotel Shantou
Sheraton Shantou Hotel Hotel Shantou

Sheraton Shantou Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 182 out of 336 reviews
Rating 8 - Good. 124 out of 336 reviews
Rating 6 - Okay. 18 out of 336 reviews
Rating 4 - Poor. 6 out of 336 reviews
Rating 2 - Terrible. 6 out of 336 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wai Ping

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy New Year

I am very satisfied with this hotel. The staff at the front desk could communicate with us in Cantonese during the check-in process. He also upgraded our room. We asked the hotel's check-out time the night before check-out, and the staff immediately took the initiative to delay our check-out for us, but in the end we did not delay check-out. The staff took the initiative to help and friendly. Although this hotel is more than ten years, it has been well maintained. There is no odor in the room and no sewage odor in the bathroom. The overall room is very satisfactory and the bed is very comfortable and also exceeding my expectations. There is a large shopping mall nearby, which is very convenient for shopping and eating. We had buffet dinner at the hotel on New Year's Eve. Although there were not many varieties, the price was reasonable. Some of the seafood was not too fresh. I hope the hotel will improve it. I stay again next time.
Stayed 2 nights in Dec 2024

10/10 Excellent

Rui Ling

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2024

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Nice Hotel.
Stayed 5 nights in May 2024

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is very convenient. Many eatery and shopping malls within walking distance . Rooms are big and comfortable.
Stayed 4 nights in May 2024

10/10 Excellent

Binh Su

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and clean, friendly staffs
Stayed 4 nights in Apr 2024

10/10 Excellent

Yui Tai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service well
Stayed 3 nights in Apr 2024

10/10 Excellent

Priscilla, Temple City

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard services with no surprises Staff are friendly and professional Front door bell boys are very helpful to go extra mile for assistance Most requests are responses promptly with courtesy Rooms are spacious and clean prefer for relaxing after long day
Stayed 1 night in Feb 2024

6/10 Okay

Tan

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Dated hotel

Good reception service staffs regardless that the hotel system don recognise Hotel.com booking number , took sometime for the search .Very dated and old condition really need some upgrade
Stayed 3 nights in Feb 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t really convenient to push my wheelchair bound grandmother to the nearby shopping malls despite the near distance as there were barriers and barricades along the way.
Stayed 6 nights in Jan 2024

8/10 Good

Yit Meng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Paul

Liked: Property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Shianti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location staff very helpful and friendly
Stayed 4 nights in Dec 2023

10/10 Excellent

Edmond

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome environment
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveler

Traveled with group
Poor Wi-Fi.
Stayed 2 nights in Jul 2023

8/10 Good

Lai Chi

Stayed 2 nights in Jul 2023

10/10 Excellent

David

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty good but a bit old

The hotel is well located. close to pretty much everything in the city. Staff is friendly and helpful, nothing to criticize. The only thing is it is not well equipped or needs some refurbishment for its five star: for example TV doesn't support HD or internet
Stayed 3 nights in Oct 2020

10/10 Excellent

Wei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrific Stay in Sheraton Shantou Hotel

This is my best experience since I started my travel annually 15 yrs before, the hotel is so great and beautiful, my booked room was a family room with three beds
direct to three beds
direct to corridor
lobby1
lobby2
Stayed 1 night in Oct 2020

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and decor very nice and warm. The shower water pressure was great, unlike many hotels in China.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was probably one of the better ones I have stayed at with very helpful staff who went out of their way to assist us.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is next to two big malls and close to eateries within 10mins walk.
Stayed 4 nights in Nov 2019

10/10 Excellent

Anoop

Stayed 6 nights in Nov 2019